Charlita Hearn

I was pleasantly surprised as I expected the new truck purchase to be a tedious ordeal. It wasn't. Charlitta was a pleasure to work with. Terri Norris was efficient and not pushy. I love the Maverick purchase to be a tedious ordeal. It wasn't. Charlitta was a pleasure to work with. Terri Norris was efficient and not pushy. I love the Maverick and will recommend Koon's of Annapolis to family and friends in the market for a Ford. More

by dstatkus Verified Customer Verified Customer

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My salesperson, Charlita Hearn made my car purchase very easy for me, as an out of state buyer. When I had extra questions, she went out of her way to assist me. My car was prepared and ready to go when pro easy for me, as an out of state buyer. When I had extra questions, she went out of her way to assist me. My car was prepared and ready to go when promised. The deal was friendly and painless. More

by whn3 Verified Customer Verified Customer

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Walk in, no appointment needed and was done in an hour. Rep was able to keep me posted on the status of my vehicle and suggested future services Rep was able to keep me posted on the status of my vehicle and suggested future services More

by eabp64 Verified Customer Verified Customer

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Never had a problem with anyone. . Everyone I ever delt with has been polite and friendly. Always someone knowledgeable around to answer a question. . Everyone I ever delt with has been polite and friendly. Always someone knowledgeable around to answer a question. More

by LEONABUSIJA Verified Customer Verified Customer

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Outstanding customer service. We purchased the exact 2026 Lincoln Aviator we wanted so it was worth the drive down from Delaware. Charlita made sure all our purchase documents wer We purchased the exact 2026 Lincoln Aviator we wanted so it was worth the drive down from Delaware. Charlita made sure all our purchase documents were ready to go and took the time to set up all the technology for us with our new car. More

by karenhunter1040 Verified Customer Verified Customer

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I had a dollar figure that management wouldn’t meet in order to make the sale. I told Ameen to meet me in the middle and he figured out a way to make it happen. Not every sales person will work that hard order to make the sale. I told Ameen to meet me in the middle and he figured out a way to make it happen. Not every sales person will work that hard to make the buyer happy. Great job! More

by dennis.sams28 Verified Customer Verified Customer

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They treated me great. Did what needed to be done & even cleaned my car. Thank you Did what needed to be done & even cleaned my car. Thank you More

by SLC82 Verified Customer Verified Customer

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I bought the car from Koons because my salesman Darrick was awesome. He kept in touch with me until I committed to buying and was super helpful. was awesome. He kept in touch with me until I committed to buying and was super helpful. More

by ryanrk150 Verified Customer Verified Customer

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The team at Koons was extremely helpful and patient. They worked with us on making sure we got the car we wanted and at a price that we were comfortable with. They worked with us on making sure we got the car we wanted and at a price that we were comfortable with. More

by govindmulanjur Verified Customer Verified Customer

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Koons Ford has an excellent atmosphere and wonderful staff. The Lounge is comfortable with free coffee and water. My service advisor was prompt with communicating to me about the status of my car. Earl staff. The Lounge is comfortable with free coffee and water. My service advisor was prompt with communicating to me about the status of my car. Earl Mosby was great. More

by Craig Verified Customer Verified Customer

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