Evan O'Dell

I am writing to formally report deceptive business practices and a breach of warranty by the dealership. The dealership refused to honor their written 90-day/1,000-mile guarantee, forcing me to pay ov practices and a breach of warranty by the dealership. The dealership refused to honor their written 90-day/1,000-mile guarantee, forcing me to pay over $200 out-of-pocket at an independent shop for repairs that should have been covered. Furthermore, the dealership charged me above the agreed vehicle price, falsely claimed services were completed when they were not, and rushed the process by limiting the test drive to under two miles.They also failed to offer a pre-purchase inspection and violated state law by not displaying a legally required 'As-Is' Buyers Guide on the vehicle windows. Finally, the staff—spanning finance, management, and service—exhibited severe communication failures, ignoring my repeated calls for weeks regarding urgent vehicle safety concerns. We feel completely scammed by this establishment." Koons FORD OF ANNAPOLIS i did not see complete list of photos or name of dealership. More

by papafarhad Verified Customer Verified Customer

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Evan O'Dell was one of the best sales reps I've ever worked with on a vehicle purchase - Nice work! worked with on a vehicle purchase - Nice work! More

by jpodolak Verified Customer Verified Customer

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The car preparation was very good. The salesman was friendly and helpful. That is all to say The salesman was friendly and helpful. That is all to say More

by Jgorski1 Verified Customer Verified Customer

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Evan was charming and cooperative. I really liked the video he sent me of the car. Would have liked more information on all the Mercedes technology but my regular service dealership wi I really liked the video he sent me of the car. Would have liked more information on all the Mercedes technology but my regular service dealership will give me that information. More

by jimoneil007 Verified Customer Verified Customer

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The best experience I've had purchasing a vehicle! Everyone was absolutely amazing. A huge thank you to my salesman, Evan, and the financing manager, Terri—you guys are the best! They made the process Everyone was absolutely amazing. A huge thank you to my salesman, Evan, and the financing manager, Terri—you guys are the best! They made the process painless and made me feel right at home. Highly recommend this team!" More

by patrice.thomas1210 Verified Customer Verified Customer

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This service department accommodated me for a recall service when I came at lunchtime and most of there staff was on break service when I came at lunchtime and most of there staff was on break More

by mtsm_peake Verified Customer Verified Customer

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Easy update of software recall. No issues. Even corrected another recall I was unaware of. Thank you! No issues. Even corrected another recall I was unaware of. Thank you! More

by keith.joyce70 Verified Customer Verified Customer

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Very professional interaction during my purchase and very efficient and trustworthy especially with Evan , my sales representative. He was great! efficient and trustworthy especially with Evan , my sales representative. He was great! More

by coggiwg Verified Customer Verified Customer

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Professional - top to bottom! Thank you Evan for the service and professional attention. I will be back! Mike McGeeney Thank you Evan for the service and professional attention. I will be back! Mike McGeeney More

by laxmcgeeney31 Verified Customer Verified Customer

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Salesmen was excellent, good customer service . The price was right . Explained everything about the vehicle and how everything works. I will go to Koons Ford again. The price was right . Explained everything about the vehicle and how everything works. I will go to Koons Ford again. More

by evelynchasten Verified Customer Verified Customer

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