Andres Zavala

If you need a car, go see Chuck Greenlee at Koons Ford of Annapolis! He is the best! He was attentive and really listened to what I was trying to find. Really went the extra mile to make sure I got exactl Annapolis! He is the best! He was attentive and really listened to what I was trying to find. Really went the extra mile to make sure I got exactly what I wanted. Definitely a 5 star experience! More

by hlowe0 Verified Customer Verified Customer

Report | Print

Service was great—from your referring receptionist to all in your service dept. who personally assisted me. Special kudos to Errol ( Manager), Michael, & Mark. in your service dept. who personally assisted me. Special kudos to Errol ( Manager), Michael, & Mark. More

by pounce.d.lion Verified Customer Verified Customer

Report | Print

They sold me a damaged 2026 Ford Expedition Max that was suppose to be brand new. I’ve made reasonable requests for reconciliation and they refuse to do anything about it even after the manager said “this p suppose to be brand new. I’ve made reasonable requests for reconciliation and they refuse to do anything about it even after the manager said “this probably happened in inventory or transit”. The front bumper had been hit hard enough to dislodge the pre collision system without leaving a mark you can see unless up very close. Do not go here, and if you do, take a magnifying glass to the car you’re about to purchase. More

by SKDUPRE93 Verified Customer Verified Customer

Report | Print

It was an easy and pleasant experience working with Brandon. He had excellent follow through and represented the product line with high expertise and professionalism. He answered all of my questions Brandon. He had excellent follow through and represented the product line with high expertise and professionalism. He answered all of my questions quickly and if he did not have the answer he found out. Highly recommended! More

by Jim Verified Customer Verified Customer

Report | Print

Outstanding and very helpful. Working with Phat was a very good experience he help me get as much as I put on my trade-in. I do think the finance officer could have got me a bette Working with Phat was a very good experience he help me get as much as I put on my trade-in. I do think the finance officer could have got me a better deal on interest rates. But overall, I was very happy More

by d.weaver7 Verified Customer Verified Customer

Report | Print

Easy update of software recall. No issues. Even corrected another recall I was unaware of. Thank you! No issues. Even corrected another recall I was unaware of. Thank you! More

by keith.joyce70 Verified Customer Verified Customer

Report | Print

Wonderful experience ! The first car I had purchased since 2015 ( my original Ford Edge which I traded for this newish 2024 Edge. Drove the 2013 for 190764 miles. Both c The first car I had purchased since 2015 ( my original Ford Edge which I traded for this newish 2024 Edge. Drove the 2013 for 190764 miles. Both cars were purchased at Koons of Annapolis and this last experience was great. Actually quite enjoyable. Thank ypu More

by will68 Verified Customer Verified Customer

Report | Print

Chuck was wonderful during our truck leasing experience, from start to finish. He was knowledgeable, low pressure and genuine. We felt that he and Andreas went above and beyond to make sure we were happy. I from start to finish. He was knowledgeable, low pressure and genuine. We felt that he and Andreas went above and beyond to make sure we were happy. It was the most pleasant and least stressful experience we've had at a dealership. We can't thank them enough! More

Report | Print

Great service from test drive, ordering, and delivery . .. outstanding customer service by the finance office to work through unbinding! .. outstanding customer service by the finance office to work through unbinding! More

by mriddle66 Verified Customer Verified Customer

Report | Print

The attention received was great. They were very accommodating and helped us fulfill our needs. We fully recommend this dealership. They were very accommodating and helped us fulfill our needs. We fully recommend this dealership. More

by ja.rodriguez Verified Customer Verified Customer

Report | Print