Mike Treas

The turn around on service time was fantastic. I also like the ability to schedule appointment times I also like the ability to schedule appointment times More

by critcwc1 Verified Customer Verified Customer

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Great service, always on time, staff is calling when car needs service. Will use again needs service. Will use again More

by NLNIDA Verified Customer Verified Customer

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Friendly, efficient service. Well organized. Thank you very much. Look forWARD TO next visit at Koons. Well organized. Thank you very much. Look forWARD TO next visit at Koons. More

by aguhl Verified Customer Verified Customer

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I've purchased my last three Explorers from Koons Ford. I keep coming back because they have the inventory I'm looking for, a reasonable price and great service. Mike Treas has been my Service Rep for long I keep coming back because they have the inventory I'm looking for, a reasonable price and great service. Mike Treas has been my Service Rep for longer than I can remember and his communications have always been clear and timely. He's always willing to answer any questions and when he provides an estimate for how long service will take he's never wrong!! More

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Great service from test drive, ordering, and delivery . .. outstanding customer service by the finance office to work through unbinding! .. outstanding customer service by the finance office to work through unbinding! More

by mriddle66 Verified Customer Verified Customer

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They did a good job. i had no issues with the service provided to me. i had no issues with the service provided to me. More

by JOSEPHMMOSIER Verified Customer Verified Customer

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Very disappointing. .... dropped my 2019 F-150 off for a transmission computer tuneup as a result of hard up and down shifting in the lower gears 4 and below and the hig .... dropped my 2019 F-150 off for a transmission computer tuneup as a result of hard up and down shifting in the lower gears 4 and below and the higher gears 7,8 and 9. The transmission was doing exactly what the Ford Technical alert described. I had previously had the transmission computer tuneup at 60K miles that corrected the rough shifting. I was informed the transmission could not be corrected with a computer tuneup (approx. 141,000 miles) $399.00 and that I was going to need a Transmission rebuild or replacement to the tune of $6-$8,000. I chose to get a second opinion. My 2019 F150 is running and shifting very well again with a transmission flush and fluid replacement for the price of $250. You may want to save some advertising money/mailing/email by taking me off your list. I really don't trust your Service personnel or Transmission mechanic. DonH More

by DONALD.HEINLEIN.CTR Verified Customer Verified Customer

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I really had a great experience at Koons Ford of Annapolis. The service reps are courteous and friendly. Annapolis. The service reps are courteous and friendly. More

by BLR256 Verified Customer Verified Customer

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service manger excellent communication and in and out same day good attitude polite and courteous same day good attitude polite and courteous More

by DANNYNUCCI1 Verified Customer Verified Customer

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Fast and very reliable customer service. The service reps are courteous and friendly. I trust the service they render. The service reps are courteous and friendly. I trust the service they render. More

by MINRAWILLIAMS Verified Customer Verified Customer

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