Earl Mosby | Page 2

Overall buying and repair service experiences have been very good. Service was done timely and correct. very good. Service was done timely and correct. More

by Mwake826 Verified Customer Verified Customer

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Overall buying and repair service experiences have been very good. Brandon was very responsive and easy to work with. very good. Brandon was very responsive and easy to work with. More

by tjochp Verified Customer Verified Customer

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The staff and their customer service at Koons Ford is great. I was a walk in and they took care of my services immediately. great. I was a walk in and they took care of my services immediately. More

by WALKNPOWER Verified Customer Verified Customer

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Mike Treas is the number one reason I get my trucks serviced at Koons Ford Annapolis. serviced at Koons Ford Annapolis. More

by JOHN@CEDARSTONELANDSCAPE.COM Verified Customer Verified Customer

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Mike Treas took great care of me and my car, yet again! Great service. Great communication. Could not be happier! Great service. Great communication. Could not be happier! More

by HILDA.WHITTINGTON Verified Customer Verified Customer

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Mike Treas is an excellent service manager. Very attentive and ensures work is performed to your satisfaction Very attentive and ensures work is performed to your satisfaction More

by CLIPPITYDOODOG Verified Customer Verified Customer

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Love Kooons! Everyone is so friendly & helpful. Service was quick. Minimum wait time. Mike Treas goes above and beyond to make service painless. Everyone is so friendly & helpful. Service was quick. Minimum wait time. Mike Treas goes above and beyond to make service painless. More

by HILDA.WHITTINGTON Verified Customer Verified Customer

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I have been taking my car here for service for over 9 years, and after my last visit, I will never go there again. The service department is the least customer-focused team I have ever dealt with. They a years, and after my last visit, I will never go there again. The service department is the least customer-focused team I have ever dealt with. They acted as if they were annoyed when I showed up with 3 major warning lights on my dashboard on a Friday morning. They curtly responded that they couldn't look at it until next week and took my keys. They didn't ask if I had a way home, they didn't offer me a service loaner car and they didn't offer me a shuttle ride. I made my own arrangements for a rental car and left dismayed. When the service manager called me on Tuesday, he presented a list of work that needed to be performed and the associated costs. One of the items was to replace my 4 TPMS sensors. I informed him that the service department had replaced them the previous year, and if they had gone bad, it should be warranty work. He finally bothered to look up my service records in their system and confirmed I was correct. He said the parts I needed wouldn't be in until Wednesday and I would most likely get the car back on Friday. I asked if they could have the body shop there perform a minor cosmetic fix while they were waiting for the part to arrive. The car was ready on Friday, as promised. I arrived at the service department to pick it up and asked about the body work. The service person informed me rather disinterestedly "We didn't do that". No explanation, no apology, no customer service whatsoever. I have spent multiple thousands of dollars at this dealership, but they are never getting another dime from me. Their customer service is terrible, and if I hadn't been on top of things, they would have charged me for work that should have been covered under warranty. More

by CJRC Verified Customer Verified Customer

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Earl and the service team were amazing. Its not often you see good customer service. Earl and the team have always excelled in customer service. And certainly did on my last visit. Thank yo Its not often you see good customer service. Earl and the team have always excelled in customer service. And certainly did on my last visit. Thank you More

by NIC.NATALE Verified Customer Verified Customer

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Fantastic staff. Communication was very good. I would definitely bring my car back for service again. Communication was very good. I would definitely bring my car back for service again. More

by Scott Verified Customer Verified Customer

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