The Frederick Motor Company

On October 12, I went to Frederick Motor Co. to test drive a 2017 Infiniti QX50. The salesman quickly found out it was in for its state safety inspection and said he’d call me when it was ready. to test drive a 2017 Infiniti QX50. The salesman quickly found out it was in for its state safety inspection and said he’d call me when it was ready. On the 14th, he called to say it was available. I told him I’d be there that afternoon, left work early, and started the hour-long drive. About 40 minutes in, he left me a voicemail saying the General Manager had taken the vehicle home. I called back and asked him to let me know when it was available again. The next morning, the QX50 was marked sold on CarGurus and gone from the dealership’s website. No call, no explanation. The GM’s bio says his goal is to make Frederick Motor Co. your “first and last stop.” It was my first stop, and it will be my last. I won’t shop here again, even if they have the perfect car. If you’re a serious buyer, don’t count on them to hold up their end. More

The salesman was very friendly and made the process very easy. I highly recommend this dealership. easy. I highly recommend this dealership. More

Great staff and good selection of vehicles on hand to choose from. Always a welcoming and honest experience. choose from. Always a welcoming and honest experience. More

Very professional and efficient. I felt appreciated as a customer. I would purchase another vehicle this dealership. I felt appreciated as a customer. I would purchase another vehicle this dealership. More

The experience from begin g to end was fast and smooth. Corey went the extra mile to find the truck I wanted and he and the sales manager worked to get it delivered in a timely fashion. The trade-in proces Corey went the extra mile to find the truck I wanted and he and the sales manager worked to get it delivered in a timely fashion. The trade-in process was seamless and I received a fair price for my used vehicle. More

This dealership went the extra mile and then some to find us the perfect vehicle to meet our needs. Doug Taylor is a great salesman. He never pressured us but worked patiently with us to complete our purchas us the perfect vehicle to meet our needs. Doug Taylor is a great salesman. He never pressured us but worked patiently with us to complete our purchase. More

Corey was absolutely amazing! Highly recommend working with him for future car needs! This is my second car I've purchased here, and will continue to come back Highly recommend working with him for future car needs! This is my second car I've purchased here, and will continue to come back More

I had a disappointing experience with the service department at Frederick Motor Co. Despite scheduling a 10 AM appointment for a recall repair, my vehicle didn’t enter the service bay until I inquire department at Frederick Motor Co. Despite scheduling a 10 AM appointment for a recall repair, my vehicle didn’t enter the service bay until I inquired at 3 PM. I recommend checking your vehicle’s location on the FordPass app to ensure it’s being worked on. I had to rent a vehicle from Enterprise at my own expense, expecting same-day completion as promised, but the lack of communication and delays were frustrating. Even the next day, I received no updates from my service advisor and had to visit in person to get answers. This poor customer service has convinced me not to return. Improvements in communication and timeliness are needed. More

The only Ford dealership I work with. They are the best in the area, period !!!! They are the best in the area, period !!!! More

It was a pleasure to work with this dealership. They were easy to talk to and accommodating. They were easy to talk to and accommodating. More