30 Illinois Volkswagen Dealers

I was just passing through Volkswagen City, and Alex came - cariossa

I was just passing through Volkswagen City, and Alex came out to offer his help. He was a very good salesman, very polite and very helpful. In the end, he convinced us to buy a car.

This dealership was awesome. - kyle

This dealership was awesome. My car broke down, and they had it in same day and got a rental for me immediately. Volkswagen of the Quad Cities had me jump through so many hoops, but the Crystal lake dealership was amazing. Will not bring my cars anywhere else.

Good environment and excellent customer service with - mframirez2000

Good environment and excellent customer service with great staff and good communication skills with customers

I have done business with Jennings Volkswagen for the - CR

I have done business with Jennings Volkswagen for the better part of 30 years. I trust them… And that is the most important thing. George is a phenomenal salesman and offers incredible service to someone who is looking for a new car. Arek is phenomenal… Professional kind knowledgeable and very helpful. Eric, the loan officer is also very helpful and Offer service in a very calm manner.

We had an incredible experience at Napleton's Auto Park - EChrissi

We had an incredible experience at Napleton's Auto Park of Urbana! From start to finish, the service was top-notch. We worked with the General Manager, Alex, as well as Mahd and Devin, and they went above and beyond to ensure we found the perfect car. Their dedication and attention to detail were unmatched. They took the time to thoroughly explain the differences between models, features, and pricing, making sure we understood all of our options. The customer service was a solid 10/10, and the pricing was just as impressive. If you're looking for a stress-free and enjoyable car-buying experience, we highly recommend Napleton's Auto Park of Urbana. Huge thanks to Alex, Mahd, and Devin for making this such a smooth and positive experience!

Excellent service and sales at castle Volkswagen of - cynthiawaid

Excellent service and sales at castle Volkswagen of Schaumburg My experience there was wonderful. I have never liked going to a dealerships But I am sold on them. They were the best. I will be back next time I need another car and will send everyone I know to them!! Very impressed with all of them.

Jim Jacobson was very welcoming and nice. - nicoletterizos0

Jim Jacobson was very welcoming and nice. He made the process of buying a car very smooth.

I appreciate going there. - JOSEFINALAMBERTH2004

I appreciate going there. They were very friendly gave me a more than enough information. In regards of the vehicles gave me proper understanding on what I need to know I need to do.

They were very friendly and professional. - DAZL4

They were very friendly and professional. Jerry was a good salesperson and he treated us with respect. I would recommend them.

Robert was very helpful to find my family a new suv. - Happy Customer

Robert was very helpful to find my family a new suv. His knowledge and kindness was appreciated.

Overall it was pleasant experance Sales team was great - HOWARDSTANG1

Overall it was pleasant experance Sales team was great and would send people to this store

Great service at this dealership. - JLaMantia

Great service at this dealership. The service team was very helpful, straight forward, and fast.

Great customer service! - Sip2122

Great customer service! No hidden fees! Easiest car buying experience ever! From the salesperson to the finance team! All great! Thanks again Fernando

I felt the need to write this review as a thank you to my - Debbiefayenowak

I felt the need to write this review as a thank you to my sales rep AARON He went beyond my expectations in all matters of my purchase of my 24 Atlas.. Hawk VW is blessed to have a representative AARON on staff With much appreciation Deb Nowak

Been looking for a SUV for a couple of days and after - matspo

Been looking for a SUV for a couple of days and after dealing with a bunch of morons who didn't know a key fob from a floor mat ,Barb was a breath of fresh air. She knew and showed us every thing about the car, the warranty and the inspection . Even put some gas in it. After purchase she went out and set up phone and OnStar pairing for us. Very pleased.

Knowledgeable and friendly agents and staff. - Goose

Knowledgeable and friendly agents and staff. Quick assessment of anything needed for our vehicles without overselling or unnecessary items.

I just bought a 2021 VW Tiguan and traded in my 2019 - Scott Hall

I just bought a 2021 VW Tiguan and traded in my 2019 Tiguan. I drove down from Madison, WI, and it was a pleasant buying experience. My salesman Jack and his Sales Manager were very customer service minded, and we were able to quickly strike a fair deal for each of us. Also kudos to Jared who found and overnighted my garage door opener that I left behind. Great service after the sale. The only negative was dealing with the F and I agent Scott. Very high pressure to buy a $3500 extended service plan and acted quite annoyed when I didn’t. I realize that his job is to sell loans, insurance and ESPs, but it is important to also be gracious when someone is paying with cash. Overall, it was a very good shopping experience, and we love our new car!

Report this company to the Illinois Attorney General, the - FadiylaW

Report this company to the Illinois Attorney General, the FTC, and the Department of Revenue for potential tax fraud. This company ran my credit seven times without my consent. I came with my own pre-approval letter specifying the bank I wanted to use, yet they disregarded my instructions and sent my information to multiple lenders. They also charged me over 11% in sales tax, which exceeds the legally allowable sales tax rates in Illinois. Additionally, they included add-on fees that were not disclosed on their website, which violates the Illinois Vehicle Advertising Regulations (Illinois Administrative Code Title 14, Section 475.590). Please do yourself a favor and shop somewhere else. This business operates unethically and should be held accountable for their deceptive practices.

This dealership is the only one I take my cars to. - suhaoner

This dealership is the only one I take my cars to. I trust them with all of my cars.

It is a pleasure to be served by Daniel Magana, he helped - Jordan

It is a pleasure to be served by Daniel Magana, he helped me with the purchase of my car and with required maintenance.

I completely disagree with all the keyboard Karen's on - don

I completely disagree with all the keyboard Karen's on here. I had a fantastic experience with Dixon Ford/VW. I will definitely be back!

The worst experience I have ever had with a dealership. - ColbyHendrix

The worst experience I have ever had with a dealership. Moving to Palatine from Texas and buying a new car. Contacted the dealership and was working with someone. My father was co-signing with me however he lives in Texas. They told me I had to register the car in Texas since my dad was on the loan. Blah Blah Blah! Ended up going over to Castle VW and done the deal, in and out in less than an hour. Drove away in a brand new 2024 VW Tiguan. No issues, registered in Illinois. Told them all the stuff this place told me and they laughed and said they take a lot of customers away from Palatine VW due to how unprofessional they are. I would suggest going to Castle and don't bother with Palatine VW. Worst service EVER!!!!

Happy new year! - Wchuckw

Happy new year! Great end to a frustrating day. Larry Roesch VW was our third dealer of the day. Had been messaging with Jeanette Valentin and when I arrived she was there to immediately meet with me and show the three different models I was interested in. Jeanette was extremely helpful during the entire process. Long drive to the suburbs but thankful it was made. Big thanks to Jeanette and everyone at Larry Roesch VW who got us into our new VW Atlas.

Brandon was great to work with! He made this the best car... - ajett3489

Brandon was great to work with! He made this the best car buying experience ever!

If you are looking for a service department that truly - brianna.clark

If you are looking for a service department that truly cares about its customers and does exceptional work, this IS the place to go. While there are several locations nearby where I can get my VW Beetle serviced, I choose to drive an hour to Marion, Illinois because of the quality of service, kind staff, and knowledgeable technicians. My Beetle is my baby, and this service department treats her as such, even going as far as remembering my car’s name, Stella. The folks at Volkswagen of Marion always do an excellent job but it was my visit in April 2023 when the team showed me just how exceptional their service can be, especially Brian Evans and Rich Lewis. They stayed in contact with me while their technicians team spent several days pinpointing what was wrong with my car. My biggest concern was having some form of transportation during this time. Well, they quickly squashed that concern by giving me a vehicle to drive while mine was in the shop. When my Beetle was fixed, they brought it back to me looking brand new inside and out with gas in the tank. As a woman, dealerships and service departments can be intimidating. Historically, the automotive industry has been male-dominated, and as a result, women are sometimes stereotyped as not knowing much about cars. Luckily, it’s not like that at the Volkswagen of Marion service department. If I could, I’d give the service department at Volkswagen of Marion way more than a five-star rating as they continue to exceed my expectations.

Naveen Howard i brought a Volkswagen there a couple of... - h09004119

Naveen Howard i brought a Volkswagen there a couple of weeks ago the service was great the process was easy the sale people there are great .but the sale person i had was very nice and knowledgeable about Volkswagen he made the process so painless I don't like shopping for cars but my sale person made it enjoyable Mr. Ken Brown is a great salesmen I'm going to recommend all my family and friends to Mr. Brown. Naveen Howard

Seeking legal action against this dealership. - given_bonnie

Seeking legal action against this dealership. Sold my daughter a car stating never been wrecked. We ran carfax report and car had 2 serious accidents. She tried to bring it back within the first 10 minutes leaving dealership. Car clunks and shakes terrible in rear end. Called them asap and told her they were closing to bring car back tomorrow. When she brought car in the morning they told her sorry we already cashed the check!!! Paperwork does not match up, amounts are all different and my daughter signatures are on papers she’s never seen before. I asked their receptionist twice to see the actual paperwork and never received them Waited 3 hours in the waiting room to speak with general manager and he ignored us! Contacted Ford company themselves to report them and have case started, Ford attempted to contact the Sales and General managers both yesterday by phone and was told by Dixon Ford they were both out for the day. When the case manager from Ford told me that….. I was standing right outside his glass office looking at him. He hadn’t left his office the whole 3 hours we had been there. They advertise on their webpage that they are gold and blue ford certified, woman I talked to from Ford Motor Company stated they are not certified at all! Buyer beware.

I had a great experience with the salesman being willing - syrus64209

I had a great experience with the salesman being willing to video chat with me and fully look over the car. He was quick to respond and get me answers to my questions. Also managed to pull off having my car delivered fast as possible.