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Volkswagen of Downtown Chicago
Chicago, IL
2,413 Reviews
We are proud to be serving Chicago and its surrounding communities with our excellent services. Whether you are looking to purchase your first or fifth Volkswagen from us we promise a great experience every time. We are here to help make the buying process simple and fast. Your time is important and we want you to have a quick and easy buying experience so you can get back to spending time with your family and friends. Volkswagen of Downtown Chicago also has a top of the line Service Center. The Service Center is here for all of your maintenance needs and will get you back on the road in no time. A complimentary Uber will be provided.
"Das Auto"
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 AM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
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Showing 2,413 reviews
May 31, 2024
Michael was very knowledgeable about the cars he’s servicing at Volkswagen. Much more helpful than other locations I’ve been too! servicing at Volkswagen. Much more helpful than other locations I’ve been too! More
by BGRAVES1023
Verified CustomerEmployees Worked With
Helpful May 31, 2024
They were all around a good help, thank you for getting me the car I wanted me the car I wanted More
by HUNTDYLAN090
Employees Worked With
May 30, 2024
Beware! ! I scheduled a service appointment via their website for an oil/filter change and tire rotation (pretty basic stuff). The website showed $119.99 fo ! I scheduled a service appointment via their website for an oil/filter change and tire rotation (pretty basic stuff). The website showed $119.99 for the oil/filter change. When I arrived at the dealer, Service Advisor (Brian) quoted me $190 for the oil/filter change and $60 for tire rotation. I said "no way!" and asked that they honor their price on the web, After countering with a $150 price, I still said no and finally Brian said the service manager would honor their website price (gee, that was big of them). I leave the car to have the work done and a few hours later they text and email me about four red flagged critical additional services that need to be done immediately for over $1,000. I decline them all, as they really are not critical and in fact one of the items (coolant flush) was just recently done at a different dealer. After declining additional services, I get a call from Brian that they will do the additional services. What's up with that? I tell him that I declined all these services via text! I pick up the car, paid $124 for the oil/filter change and $35 for tire rotation plus shop and 3% credit card surcharge fees. When I get home, I notice that the tires (which I had marked) were not rotated! I was ripped off and charged for work that was not performed. I would not trust this dealer! More
by Ripped Off
Employees Worked With
Brian Collins
May 30, 2024
Saul was wonderful to work with. He made things easy, was efficient and kind during the whole process. He’s a great addition to your team He made things easy, was efficient and kind during the whole process. He’s a great addition to your team More
by Aelkhalili919
Employees Worked With
May 29, 2024
The best! ! I will never go anywhere else. Experts. Care about the customers. My sales rep was wonderful. ! I will never go anywhere else. Experts. Care about the customers. My sales rep was wonderful. More
by janice.vargas
Employees Worked With
May 28, 2024
In 2020, I prepaid for 5 years of service and similar to every other year the service team did whatever they could to pretend to "forget" and try to charge me. Usually after showing them receipts they end u every other year the service team did whatever they could to pretend to "forget" and try to charge me. Usually after showing them receipts they end up not charging me. What's different for this year is that while they didn't charge me, they also didn't perform the services - tires etc. Additionally, one day after having my car, the keyless remote wasn't working (not a battery issue) and I am getting a warning light that my tail light is out (it is not). More
by AW
Employees Worked With
I don't know names
May 28, 2024
You are best ,because you are Volkswagen of Chicago. Thank you again.you are the best Thank you again.you are the best More
by DZEVADKUDUZOVIC
Employees Worked With
May 28, 2024
Volkswagen of Downtown Chicago has graciously responded to my earlier review of their service department. We had a purposeful discussion, and resolution. to my earlier review of their service department. We had a purposeful discussion, and resolution. More
by RRALASKO
Employees Worked With
May 27, 2024
Brought my car in to have the fuel tank and other things checked out. Work ended up being covered under warranty. Good service. Luis and Brian were helpful and respectful. Decent communication in how long t checked out. Work ended up being covered under warranty. Good service. Luis and Brian were helpful and respectful. Decent communication in how long they would need to keep my car to perform the repairs. I also liked that they provided a video of their initial inspection of the car. I’ve tried at least one other VW dealer in the area, and this one is now my first choice. More
by Danielle E.
Employees Worked With
May 25, 2024
I will use Downtown VW when my CC needs its next service. Team did a great job. Team did a great job. More
by TPRENZNO
Employees Worked With
