Mario Gentry

Many thanks to Mohammed Habibi (Sales Executive) for his patience, knowledge, and understanding throughout my car-buying journey! It has been a LONG time since I’ve purchased a car, and I am so grateful for patience, knowledge, and understanding throughout my car-buying journey! It has been a LONG time since I’ve purchased a car, and I am so grateful for Mohammed’s expertise and patience throughout the process. He was thorough, knowledgeable, and took the time to help me understand both the process and the logistics, all while minimizing the inherent overwhelm that comes with buying a car. I truly appreciate his guidance and support and would highly recommend him to anyone looking for a knowledgeable and patient car-buying experience. I also want to acknowledge Mario Gentry, Sales Manager, for his collaboration and kindness while finalizing my purchase. And thank you to Marcus in the Finance Department for being so friendly and helpful while completing all the required documents quickly and efficiently. I also have to give a special shout-out to Luis Tinoco, my Service Advisor at Volkswagen of Downtown Chicago. I’ve had a VW for the past 13 years, and Luis has ALWAYS provided exceptional service. His knowledge, responsiveness, and commitment to taking care of his customers have made such a lasting impression. He is honestly a big part of the reason I didn’t spend time looking at other makes when it came time to purchase my new car. When you have someone you trust to take care of you after the sale, it makes staying with the brand an easy decision. Luis is the best!! I truly appreciate everyone who helped make what can be an overwhelming process a positive experience. Thank you all! More

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The car purchase was paid off in full with a single check...... This Sales Manager called my personal cell phone and threatened me. I also want to note that picking up the car on this day was mad check...... This Sales Manager called my personal cell phone and threatened me. I also want to note that picking up the car on this day was made extremely difficult because a family member of mine had a serious stroke that morning. MARIO was notified of this and did acknowledge it. IT DID NOT CHANGE HIS BEHAVIOR. I have written proof of terms of sale and an agreement for payment in full on a specified date. When asked if the date was acceptable to them, the response I got was "perfect". That is not just "acceptable" that is "perfect". About 1 hour later I received a call from an irate sales manager known as Mario Gentry. He said that he did not like the agreed upon date anymore and he was refusing to honor it. BAD BUSINESS! He then proceeded to say "you are going to get me that check tomorrow or else". I asked him "or else what?" and he proceeded to explain to me that he was going to send men to my home to collect the money from me by whatever means. THAT IS A THREAT. Aside from Marios egregious behavior on the phone which i did not amuse, the entire sales process was terrible at the downtown location. The car I bought was never washed. I showed up at 10am and at 6:45pm I drove away from the dealership. I have multiple texts saying the car needed to get washed, but clearly they refused. I am blown away by the lack of professionalism all around at this dealership. I highly suggest upper management contacts me because if you don't, you clearly do not care about the safety, well being, or experience of your customers. Oh and I expect a hand written apology from Mario. Something detailed. I also can't imagine how you could ever continue to employ someone like Mario at any Volkswagen or related enterprise. Looking forward to a response to this. More

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Great service! ! Extremely helpful and informative service. Representative provided professional, knowledgeable service and support assuring that my issue was resolv ! Extremely helpful and informative service. Representative provided professional, knowledgeable service and support assuring that my issue was resolved. Rep had such a welcoming attitude from the moment I arrived. I knew I was in great hands. Two thumbs up!! More

by DESSERTSTORM22 Verified Customer Verified Customer

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Great service and an attentive, easy to work with individuals. The VW team I worked with made the process of purchasing a vehicle smooth and simple. They’re also been attentive after the purchase, wh individuals. The VW team I worked with made the process of purchasing a vehicle smooth and simple. They’re also been attentive after the purchase, which I appreciate. I’m pleased with my experience, and I’m happy with the service. More

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Davis and the whole team made my buying experience a very comfortable yet pleasant one, making sure ti walk me through every process confident and assuring. comfortable yet pleasant one, making sure ti walk me through every process confident and assuring. More

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Ok, I don't know where to start, however I had problems with my other car and I was very upset with the dealership. Nevertheless I had some people who really cared and wanted help and work countless hours with my other car and I was very upset with the dealership. Nevertheless I had some people who really cared and wanted help and work countless hours to make it right. Hats off to Mario who went above and beyond to get my daughter in a car that would be safe and affordable. When I say I was not the easiest customer because I needed them to show me that they wanted to make it right and that's just what they did. Now I am very pleased with my daughter brand new car and my heart and mind can rest knowing that she is driving in a car that is safe. So I want to thank everyone who played a part in making this happen. Volkswagen of Downtown Chicago will forever know my name (lol). Thanks again Team More

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TLDR: This dealership allegedly engaged in fraud and bait-and-switch when I purchased a used car from them on March 14, 2026. They attempted to turn a sticker price of $7500 into a total sale price of $ bait-and-switch when I purchased a used car from them on March 14, 2026. They attempted to turn a sticker price of $7500 into a total sale price of $12,000 ($14k including interest) by applying thousands of dollars in undisclosed fees, rolling fees into the vehicle price, applying unwanted insurance contracts without consent or consultation, and (based on circumstantial evidence) applying for payday loans despite being my approval for a standard auto loan. They even required us to sign an arbitration agreement. We also spent hours 3.5 hours at the dealership to buy a car we had picked out online - most of the time was spent waiting. In all follow-up communications I have had with the dealership, they have denied any wrongdoing. They insist that since we signed the papers, there was nothing illegal about the deal. They are also only willing to compensate me for the alleged damages if I sign a release agreement, thereby barring me from sharing my experience. ---------- The sales rep, Melissa, was very friendly and seemed like she genuinely wanted to help. However, the rest of our experience was a catastrophe. We spent more time waiting for the car to be brought to us for viewing than actually looking at and test driving it. When it was finally brought out, the battery was dead and had to be jumped. The advertised price was $7500. We were presented with a document indicating that after taxes, title, and fees, the cost would be $9500. We were NOT given a copy of this document, even after a month of multiple emails and phone calls. When we asked if this was the out-of-door cost, they said not quite and that we needed to wait for the finance department. We spent over an hour waiting for the finance department to get to us. When we finally got to the finance department, we were handed a pile of documents without explanation, except that we should sign and initial where marked. The papers we were handed applied an additional $2000 financing fee and every single warranty contract without our consent or consultation. The vehicle price was now listed as $9500 with fees applied on top of that. When we told the dealership that we did not want the warranties, we were told they were "part of the loan application", tick the boxes and sign anyways, then use the online website to remove the warranties. They provided a printout of a computer screeenshot showing that website. We trusted them and were misled into signing the contracts. They have not removed the insurance contracts despite multiple requests. A suspicious email also showed up twice on our documents. We have no connection to that email, and have no idea why the dealership tried to use it. We had to cross it out and write in the correct email on both occasions. The dealership even forgot to attach a temporary plate/license to the car. We did not notice until after two hours of driving late in the evening and past business hours. We purchased the car on Saturday. This dealership does not close a loan on the day of the purchase, choosing instead to continue shopping for vendors and closing for the one that benefits them the most on a later day. The next business day (Monday), I received a Norton LifeLock alert - someone attempted to apply for a payday loan in my name. It did not go through since I have "Payday Loan Lock" enabled. I have never been a victim of identity theft before or since this incident. The application was made during business hours (~11AM) before the dealership finalized a loan for the car. More

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