Kelia House

Great service! ! Extremely helpful and informative service. Representative provided professional, knowledgeable service and support assuring that my issue was resolv ! Extremely helpful and informative service. Representative provided professional, knowledgeable service and support assuring that my issue was resolved. Rep had such a welcoming attitude from the moment I arrived. I knew I was in great hands. Two thumbs up!! More

by DESSERTSTORM22 Verified Customer Verified Customer

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I like the human touch this company offers, real values and work ethic not all are perfect but very good. and work ethic not all are perfect but very good. More

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Ok, I don't know where to start, however I had problems with my other car and I was very upset with the dealership. Nevertheless I had some people who really cared and wanted help and work countless hours with my other car and I was very upset with the dealership. Nevertheless I had some people who really cared and wanted help and work countless hours to make it right. Hats off to Mario who went above and beyond to get my daughter in a car that would be safe and affordable. When I say I was not the easiest customer because I needed them to show me that they wanted to make it right and that's just what they did. Now I am very pleased with my daughter brand new car and my heart and mind can rest knowing that she is driving in a car that is safe. So I want to thank everyone who played a part in making this happen. Volkswagen of Downtown Chicago will forever know my name (lol). Thanks again Team More

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Kelia is truly outstanding, incredibly kind person, professional, patient, and always willing to help. She consistently goes above and beyond, and she is one of the very few people at this dealership w professional, patient, and always willing to help. She consistently goes above and beyond, and she is one of the very few people at this dealership who genuinely cares about customers. The same goes for Mohamed Yaghmour (Yagi), who has also been exceptional every time I’ve worked with him. My 1-star rating for the dealership is not a reflection of Kelia or Yagi. They are the only two employees I fully trust here, and the only reason I continue coming back despite multiple negative experiences with the rest of the service department. More

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I was told 2 hours. I had to wait nearly 3 hours. I was not happy. I had to wait nearly 3 hours. I was not happy. More

by ALBAILEY Verified Customer Verified Customer

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Great service team. Alonzo is one of the best. Amazing location and great customer service. Alonzo is one of the best. Amazing location and great customer service. More

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I’m not sure about the dealership but the fact that they employ such a jerk says something employ such a jerk says something More

by Amazingspecimenz Verified Customer Verified Customer

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It's a nice newer facility. The staff was nice and offered me an uber which I liked The staff was nice and offered me an uber which I liked More

by CAMPBELLKAMERON Verified Customer Verified Customer

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Kelia has been great. Hopefully it’s really really fixed this time and the lights won’t go off again. Hopefully it’s really really fixed this time and the lights won’t go off again. More

by DREWEVANS2 Verified Customer Verified Customer

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Fred B is super knowledgeable about my car. I trust him since he is direct and clear, on what has to happen, estimated cost and what has to happen in order. I like his approach a lot. Only I trust him since he is direct and clear, on what has to happen, estimated cost and what has to happen in order. I like his approach a lot. Only service center I go to. More

by ERNESTGOMEZ Verified Customer Verified Customer

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