Mohammed Habibi

Volkswagen of Downtown Chicago Nice people like home good coffee excellent service we buy again coffee excellent service we buy again More

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Many thanks to Mohammed Habibi (Sales Executive) for his patience, knowledge, and understanding throughout my car-buying journey! It has been a LONG time since I’ve purchased a car, and I am so grateful for patience, knowledge, and understanding throughout my car-buying journey! It has been a LONG time since I’ve purchased a car, and I am so grateful for Mohammed’s expertise and patience throughout the process. He was thorough, knowledgeable, and took the time to help me understand both the process and the logistics, all while minimizing the inherent overwhelm that comes with buying a car. I truly appreciate his guidance and support and would highly recommend him to anyone looking for a knowledgeable and patient car-buying experience. I also want to acknowledge Mario Gentry, Sales Manager, for his collaboration and kindness while finalizing my purchase. And thank you to Marcus in the Finance Department for being so friendly and helpful while completing all the required documents quickly and efficiently. I also have to give a special shout-out to Luis Tinoco, my Service Advisor at Volkswagen of Downtown Chicago. I’ve had a VW for the past 13 years, and Luis has ALWAYS provided exceptional service. His knowledge, responsiveness, and commitment to taking care of his customers have made such a lasting impression. He is honestly a big part of the reason I didn’t spend time looking at other makes when it came time to purchase my new car. When you have someone you trust to take care of you after the sale, it makes staying with the brand an easy decision. Luis is the best!! I truly appreciate everyone who helped make what can be an overwhelming process a positive experience. Thank you all! More

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Great team and super strong customer service! It was great to feel taken care of and that we weren’t being pressured into anything. Nice clean space too! Mohammed was great in getting us the best It was great to feel taken care of and that we weren’t being pressured into anything. Nice clean space too! Mohammed was great in getting us the best deal and giving us the realities so that we wouldn’t be blindsided and ultimately we left with a great car at an incredible price. I’m so happy with it! More

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Very nice guy, worked hard to get the vehicle we wanted at the price we could afford. Would highly recommend. at the price we could afford. Would highly recommend. More

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Unfortunately, I have to give VW Downtown Chicago a low rating. After my previous Volkswagen was totaled, I was excited about the opportunity to purchase another one. I submitted an inquiry through my b rating. After my previous Volkswagen was totaled, I was excited about the opportunity to purchase another one. I submitted an inquiry through my bank, and the dealership contacted me almost immediately. They repeatedly reached out and assured me that the vehicle I was interested in was available and that I would be able to see it that day. In fact, the follow-up was so frequent that I assumed the vehicle was definitely on-site and ready to view. When I arrived, I was asked to wait in a back office. After more than 30 minutes, the only interaction I had was someone briefly collecting my ID. No one checked in with me or provided an update. After approximately 35 minutes, I informed them that I was ready to leave because it became apparent that the vehicle was not actually available, despite being told it was only "two minutes away." The salesperson did apologize, but the situation resulted in a significant waste of time, including my commute to the dealership. Had they been transparent from the beginning and explained that the vehicle was not on-site, we could have coordinated a more appropriate time for me to visit. What was most concerning was the lack of honesty and communication. It gave me the impression that the dealership was willing to say whatever was necessary to get me through the door. I was also told the vehicle had just come out of a body shop, but no clear explanation was provided as to why it had been there, which further impacted my confidence in the process. My overall experience was disappointing and left me feeling that I could not fully trust the information I was being given. Would not recommend based on this experience. More

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Purchased a used vehicle at this dealer. We worked with Mohammed and had a great experience with him from start to end. After the purchase, Mohammed went out of his way to reach out to the We worked with Mohammed and had a great experience with him from start to end. After the purchase, Mohammed went out of his way to reach out to the former owner about a missing key and floor mat and was able to secure these items for us.. More

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Mohammed was very knowledgeable and very patient with my car purchase. I had a ton of questions and concerns about the sale and he made sure I understood the entire process and answered all of my questions. car purchase. I had a ton of questions and concerns about the sale and he made sure I understood the entire process and answered all of my questions. He and the finance team did a phenomenal job at helping me purchase my Q50 redsport. Thank you! More

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Mohammed Habibi’s service was great and he was very helpful, he was also very knowledgeable and professional! helpful, he was also very knowledgeable and professional! More

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Mr Mohammed was very helpful with our car purchase. We be back for any future car purchases. Thank you We be back for any future car purchases. Thank you More

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Mohammed assisted me and did a great job. Super fast and easy to work with Super fast and easy to work with More

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