Jonathan Oomens

My Wife and I have leased many VW’s at this dealership for a long time and have always driven off with a smile on our faces. Both Mike and Johnathan always remember us and treat us very well. I highly rec for a long time and have always driven off with a smile on our faces. Both Mike and Johnathan always remember us and treat us very well. I highly recommend this dealership to anyone looking for a great experience when it comes to car shopping. More

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The car purchase was paid off in full with a single check...... This Sales Manager called my personal cell phone and threatened me. I also want to note that picking up the car on this day was mad check...... This Sales Manager called my personal cell phone and threatened me. I also want to note that picking up the car on this day was made extremely difficult because a family member of mine had a serious stroke that morning. MARIO was notified of this and did acknowledge it. IT DID NOT CHANGE HIS BEHAVIOR. I have written proof of terms of sale and an agreement for payment in full on a specified date. When asked if the date was acceptable to them, the response I got was "perfect". That is not just "acceptable" that is "perfect". About 1 hour later I received a call from an irate sales manager known as Mario Gentry. He said that he did not like the agreed upon date anymore and he was refusing to honor it. BAD BUSINESS! He then proceeded to say "you are going to get me that check tomorrow or else". I asked him "or else what?" and he proceeded to explain to me that he was going to send men to my home to collect the money from me by whatever means. THAT IS A THREAT. Aside from Marios egregious behavior on the phone which i did not amuse, the entire sales process was terrible at the downtown location. The car I bought was never washed. I showed up at 10am and at 6:45pm I drove away from the dealership. I have multiple texts saying the car needed to get washed, but clearly they refused. I am blown away by the lack of professionalism all around at this dealership. I highly suggest upper management contacts me because if you don't, you clearly do not care about the safety, well being, or experience of your customers. Oh and I expect a hand written apology from Mario. Something detailed. I also can't imagine how you could ever continue to employ someone like Mario at any Volkswagen or related enterprise. Looking forward to a response to this. More

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I have repeatedly tried to resolve this issue internally with Volkswagen to no avail. I bought a 2018 Volkswagen Tiguan from this dealership in July 2025. Within the first week of buying the car, the engine with Volkswagen to no avail. I bought a 2018 Volkswagen Tiguan from this dealership in July 2025. Within the first week of buying the car, the engine light came on. I took the car back to the dealership, it was serviced, and the engine light came back on again. In May 2026, the engine light yet again came on, and I took the vehicle to the dealership to fix. When I got the vehicle back, the engine light was off, but another problem emerged approximately 1-2 days after I got the vehicle back - the large oil pan light was flashing, signaling a significant issue. I took the car back to the dealership 4 times in two weeks for the same problem - every time I got the car back, within days, the large oil pan light would flash. On the fourth time, I didnt even get a mile from the dealership before the oil pan light started to flash. At this point, I had lost full confidence in the vehicle I had bought from this location not even a year before, and I ended up trading the Tiguan in for a Jetta lease because I still wanted a Volkswagen. This move cost me approximately $260 more per month on my monthly payments, I was told that the dealership would get back to me about a dealer credit for up to $4500. I have asked the salesman repeatedly for an update on this, and I have gotten no resolution in 3 months. I should not bear the financial burden of a vehicle that consistently showed issues since I purchased it and that the mechanical team failed to fix on several occasions. I am paying almost double my previous car payment because of the various issues posed by the car I purchased here. I am hoping that this review can bring attention to this issue and start the goodwill process to make this right. More

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Hey Jonny O was my sale rep. .he great everything we t perfectly good..Great service .he great everything we t perfectly good..Great service More

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Jonny and VW made our process and transition very easy on us. It was quick and efficient. They understood what we wanted to get out of our new car and our finances. us. It was quick and efficient. They understood what we wanted to get out of our new car and our finances. More

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Increased price of vehicle by nearly $500. ..Mike (Owner) will not refund my money unless I write them a satisfactory review....No way...too many lies and decent ..Mike (Owner) will not refund my money unless I write them a satisfactory review....No way...too many lies and decent More

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Experience was excellent, car i originally set appointment for was sold. However, still satisfied overall. appointment for was sold. However, still satisfied overall. More

by NIYOKA Verified Customer Verified Customer

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Had a wonderful experience getting set up with my 2025 Tiguan. Everyone we encountered at the dealership was friendly, helpful, and quick to answer any questions or calls. Tiguan. Everyone we encountered at the dealership was friendly, helpful, and quick to answer any questions or calls. More

by ROCCO.HALEY Verified Customer Verified Customer

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Jon has the best customer service in Volkswagen. The process was very smooth and simple and very fast. I am completely satisfied and impressed with Jon’s customer and I will always recommend him to The process was very smooth and simple and very fast. I am completely satisfied and impressed with Jon’s customer and I will always recommend him to all my friends and family. More

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Jonathan was fantastic to work with! He is efficient, honest, and polite. He answered all of my questions and more importantly listened to what I was asking for. Amazing experience and h He is efficient, honest, and polite. He answered all of my questions and more importantly listened to what I was asking for. Amazing experience and he is also super fun to work with! If you are looking for a Volkswagen definitely check out VW of Downtown Chicago and make sure to ask for Jonathan! More

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