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Fox Valley Volkswagen of St. Charles

St Charles, IL

Overview
Employees
Reviews
Vehicles
4.8
252 Reviews
Fox Valley Auto Group is not just about selling and repairing vehicles. We strive to be much more and it is certainly more than two simple words. We want to MOVE our team members to a better place in their lives by working at our company. We pride ourselves on promoting from within and moving our employees through training to their full potential. Our team members are our biggest asset and resource to better serve our customers. When they are MOVED in a positive way, they MOVE our customers in the same direction. We want everyone who is in contact with our team members every day to be MOVED. Moved in many ways, but always for the better; better than before their interaction with us; whether it is financially, spiritually, emotionally and of course, professionally. Simply put, we want to move individuals to a better place in their lives. Imagine the impact we have on others with this as our focus. This is what it truly means to be of service. As one of Illinois’ largest volume Volkswagen dealers we offer a huge selection of both new and pre-owned automobiles. Looking for a Certified VW? Fox Valley Volkswagen of St. Charles ranks in the top 10% in the country for certified VW sales. If that isn’t enough, our customer satisfaction also ranks in the top 10% for VW dealers in the United States. With so much to offer isn’t it time to stop by our store and be “moved”.
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4050 E Main St

St Charles, IL

60174

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Showing 252 reviews

September 27, 2026

Fernando was so sweet, genuine and not pushy! Great experience overall. I brought my dog in with me as well and he was so nice with him and let me even take him in the car on a test drive. More

by brookesutherland816
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
FERNANDO RODRIGUEZ
5.0
This rating includes all reviews, with more weight given to recent reviews.
JAMES ARRICHELLO
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 27, 2026 -

Fox Valley Volkswagen of St. Charles responded

Knowing that Fernando’s genuine, no-pressure approach and kindness to your dog contributed to a great experience means a lot to our team. We’re thrilled you chose your new Volkswagen Tiguan. Our team is pleased we could accommodate your dog during the test drive.

September 24, 2026

Fernando is an awesome salesman. He helped me get into the car that I really wanted. I really appreciate that. More

by RAHSAANYATES
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
FERNANDO RODRIGUEZ
5.0
This rating includes all reviews, with more weight given to recent reviews.
JOHN RICK BAUTISTA
5.0
This rating includes all reviews, with more weight given to recent reviews.
Trevor Barr
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Konopacz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Willuweit
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 24, 2026 -

Fox Valley Volkswagen of St. Charles responded

Your note about how our team helped you into the used Audi Q8 you really wanted reflects our dedication to pairing customers with the right vehicle. Your kind words and five-star rating mean a lot to us.

September 24, 2026

Fox Valley Volkswagen has friendly and helpful staff that helped my wife and I purchase our car. We felt like we really got a good deal. More

by carl_arndt
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rocco and Malcomb
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Sep 24, 2026 -

Fox Valley Volkswagen of St. Charles responded

Our team enjoyed guiding you and your wife through the purchase of your new Jetta. Knowing you felt you received a great value means a lot to our team. Thank you for the five-star rating.

September 23, 2026

Don’t waste your time going to any other Volkswagen dealership—come here for all your service needs! The team is honest, trustworthy, and truly has integrity. I’m always impressed by how great the empl More

by Monick Ramos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JOHN JOZWIAK
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 23, 2026 -

Fox Valley Volkswagen of St. Charles responded

Knowing that our honesty and integrity have earned your trust means a lot to our service department. We’re grateful you count on us for service on your Volkswagen Tiguan, and we appreciate your recommendation.

September 19, 2026

Easy to deal with, highly accommodating, got us in and out in a very short time. All staff were courteous and polite. More

by mrgphunt
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jimmy, Malcolm, Martha.
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Sep 19, 2026 -

Fox Valley Volkswagen of St. Charles responded

Our team is glad we could get you into your new Atlas Cross Sport quickly and with attentive care. Hearing that you found our staff courteous and polite means a lot to us.

September 13, 2026

This is the best dealership I have ever been too. I would recommend it to anyone in my family More

by jessicachipp49
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
FERNANDO RODRIGUEZ
5.0
This rating includes all reviews, with more weight given to recent reviews.
MATHEW PEASE
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danielle Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 13, 2026 -

Fox Valley Volkswagen of St. Charles responded

Knowing your purchase of the new Golf GTI exceeded your expectations is rewarding. We’re honored you’d recommend us to your family.

September 12, 2026

The car we purchased had issues - in the two week period that we owned it, it was back in the shop twice with check engine, ECP and 4000 RPM warnings on. I purchased this vehicle for my daughter, so we were More

by JP
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
CHRIS CONGLIS
4.0
This rating includes all reviews, with more weight given to recent reviews.
MATHEW PEASE
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 12, 2026 -

Fox Valley Volkswagen of St. Charles responded

Hello Jennifer Thank you for taking the time to share your experience and, more importantly, for speaking with me personally via email and by phone. I completely understand how frustrating it must have been to bring your vehicle back to our service department twice within such a short period of time, especially knowing that you purchased the vehicle for your daughter. As a dealership, we never want a customer to feel uncertain or lose confidence in a vehicle they recently purchased. When the first concern occurred, our team at Fox Valley Volkswagen of xx. Charles brought the vehicle into our service department and completed the necessary repair at no cost to you. Unfortunately, a faulty clamp related to the repair triggered the second check engine light and required another visit. I certainly understand the inconvenience this caused, and we again addressed the concern at no cost to you. I also offered a complimentary vehicle detail and oil change as a goodwill gesture. It wasn't meant to minimize what you experienced, but rather to show that we appreciated your patience and wanted to do something additional for the inconvenience. Regarding the extended service contract mentioned in your review, additional coverage was offered as an option at the time of sale and was discussed again after the purchase. My understanding is that the coverage may have been declined based on the additional cost, which we completely respect. Extended coverage is always optional and ultimately the customer's decision. At Fox Valley Volkswagen of xx. Charles, we take a great deal of pride in the new and pre-owned vehicles we sell and the customer experience we provide. Our used vehicles go through an inspection and preparation process before being offered for sale. While unexpected mechanical concerns can still occasionally happen with a pre-owned vehicle, we believe the true measure of a dealership is how it responds when a customer needs help. In this situation, we stood behind the vehicle, completed the repairs at no cost to you, and continued communicating with you throughout the process. I wish we could have completely restored your confidence because earning our customers' trust before, during, and after the sale is extremely important to me and our entire team. We want every customer who purchases or services a vehicle at Fox Valley Volkswagen of xx. Charles to know that we are here for them after they leave our dealership. Whether someone is purchasing a new Volkswagen, a pre-owned vehicle, or simply visiting our Volkswagen service department in xx. Charles, our goal is to build a long-term relationship and provide an experience that makes them comfortable returning to us. Thank you again for your business, your patience, and for speaking with me personally. We truly wish you and your daughter many safe and enjoyable miles with the vehicle, and our door is always open if there is anything we can assist you with in the future. Eddy Jasim General Manager Fox Valley Volkswagen of xx. Charles

September 11, 2026

Nice employees! Although they didn’t give me correct amount of money overpaid after confirming I would receive it. Poor communication with management clearly and wou More

by J2003
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
FERNANDO RODRIGUEZ
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Finance Manager
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Sep 24, 2026 -

Fox Valley Volkswagen of St. Charles responded

We appreciate your business. We'd like to know more about your visit and where you feel we can improve in order to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon.

September 08, 2026

Buying a car has never been so pleasant. Trevor was an amazing salesperson, knowledgeable, a good listener and a genuinely nice person. The entire process was perfect and stress free from be More

by gbotha1244
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
JOHN RICK BAUTISTA
5.0
This rating includes all reviews, with more weight given to recent reviews.
Trevor Barr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Sep 08, 2026 -

Fox Valley Volkswagen of St. Charles responded

Our team enjoyed guiding you through the purchase of your new Volkswagen Tiguan. Trevor is pleased to know his attentiveness and expertise contributed to a pleasant visit. Knowing the purchase felt effortless from start to finish means a lot to us.

September 07, 2026

Fernando took excellent care of us, he was friendly and knowledgeable. I felt so comfortable and not rushed. Buying a car is a big decision and a week later I am so happy with my new car More

by emilymoser328
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
FERNANDO RODRIGUEZ
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Sep 08, 2026 -

Fox Valley Volkswagen of St. Charles responded

A week into owning your new Volkswagen Atlas, hearing how happy you are is wonderful. Fernando is pleased he could guide you comfortably and without any rush during your purchase. Hearing that you’re so satisfied with your Volkswagen Atlas means a lot to our team.

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