Laura V. Torres

I had such an amazing experience purchasing my first SUV at City VW Chicago! I couldn’t be happier with my new car, but what really made the experience special was working with Laura. From the very beginnin at City VW Chicago! I couldn’t be happier with my new car, but what really made the experience special was working with Laura. From the very beginning, she was incredibly helpful, patient, and genuinely cared about finding the right vehicle for me. She listened to exactly what I wanted, answered all of my questions, and never made me feel rushed or pressured. Laura made what can normally be a stressful process feel exciting and easy. She stayed on top of everything from beginning to end and made sure I was comfortable and happy with my decision. I truly felt like she wanted me to find my perfect SUV, not just sell me a car. I absolutely love what I ended up with, and I have her to thank for making my first SUV purchase such a great experience. I would 100% recommend asking for Laura if you’re looking for a new vehicle! Also, thank you to Juan for helping make everything come together and to Lazaro for working with us on our trade and getting us a great deal. And of course, thank you to David in finance! He was friendly, knowledgeable, answered all of our questions, and made the final part of the process quick and easy. We really appreciated how comfortable he made everything. Overall, such a great experience with Laura and the entire team. I left extremely happy with both my new SUV and the service I received. More

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This is our 2nd purchase from City VW and Laura helped us out again. She is amazing and really pays attention to the details. We bought our first Atlas in 2022 and Laura remembered what was important to us. out again. She is amazing and really pays attention to the details. We bought our first Atlas in 2022 and Laura remembered what was important to us. This made our 2026 Atlas purchase easier. She is so kind and really wants you to be happy. More

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​We just purchased our third vehicle from this dealership, and once again, the experience was absolutely outstanding. A huge thank you to Laura, who always goes above and beyond to make sure we ge dealership, and once again, the experience was absolutely outstanding. A huge thank you to Laura, who always goes above and beyond to make sure we get exactly what we need, at a fair price, without any high-pressure tactics. We couldn't be happier with our new ride and will definitely be back for number four! More

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Laura Torres went above and beyond to make sure our experience was as smooth and easy as possible. She was kind, patience and knowledgable with all questions asked of my family, I would recommend Laura experience was as smooth and easy as possible. She was kind, patience and knowledgable with all questions asked of my family, I would recommend Laura and the Scala family to anyone interested in buying a new or used vehicle. More

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Laura was so accommodating and easy to work with. She shared all the details that make the Taos the right choice! She steered me to the monument grey color for the car. What a great recommendation! She shared all the details that make the Taos the right choice! She steered me to the monument grey color for the car. What a great recommendation! A perfect choice and I’ve received many compliments. I recommend Laura as a great choice when considering your new car purchase! More

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Friendly, Informative, she does it all from start to finish to deliver your vehicle. It was definitely a delightful experience. finish to deliver your vehicle. It was definitely a delightful experience. More

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Wonderful experience. Thanks to Laura and the whole City Volkswagen team. Explained everything about my new vehicle. Thanks to Laura and the whole City Volkswagen team. Explained everything about my new vehicle. More

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Laura was so kind and helpful throughout the process of buying a new car! She knows all about the cars she sells and takes the time to go through it with you. Thank you for a wonderful experience and for y buying a new car! She knows all about the cars she sells and takes the time to go through it with you. Thank you for a wonderful experience and for your hospitality! Dan Santucci More

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Literally the best, I felt so taken care of and they made sure I drove home with the perfect vehicle for me and my family. Laura was amazing, she truly cared and made sure I had a great rate! I would absolut sure I drove home with the perfect vehicle for me and my family. Laura was amazing, she truly cared and made sure I had a great rate! I would absolutely recommend this dealership to everybody! I love my new Atlas!!! More

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I purchased my first VW yesterday (although all of my family owns one). She was amazing! Very helpful, she knew the inventory and every question I asked about whatever vehicle I was interested in, she kn family owns one). She was amazing! Very helpful, she knew the inventory and every question I asked about whatever vehicle I was interested in, she knew the ins and out of each one. Thanks Laura for your caring and professional attitude as well as welcoming me into the VW family!! More

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