Laura V. Torres

Wonderful experience. Thanks to Laura and the whole City Volkswagen team. Explained everything about my new vehicle. Thanks to Laura and the whole City Volkswagen team. Explained everything about my new vehicle. More

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Laura was so kind and helpful throughout the process of buying a new car! She knows all about the cars she sells and takes the time to go through it with you. Thank you for a wonderful experience and for y buying a new car! She knows all about the cars she sells and takes the time to go through it with you. Thank you for a wonderful experience and for your hospitality! Dan Santucci More

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Literally the best, I felt so taken care of and they made sure I drove home with the perfect vehicle for me and my family. Laura was amazing, she truly cared and made sure I had a great rate! I would absolut sure I drove home with the perfect vehicle for me and my family. Laura was amazing, she truly cared and made sure I had a great rate! I would absolutely recommend this dealership to everybody! I love my new Atlas!!! More

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I purchased my first VW yesterday (although all of my family owns one). She was amazing! Very helpful, she knew the inventory and every question I asked about whatever vehicle I was interested in, she kn family owns one). She was amazing! Very helpful, she knew the inventory and every question I asked about whatever vehicle I was interested in, she knew the ins and out of each one. Thanks Laura for your caring and professional attitude as well as welcoming me into the VW family!! More

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I recently purchased a 2025 Volkswagen ID. 4 from City Volkswagen and Laura was my sales contact. I live in Michigan and consequently much of this car buying experience was done remotely. Laura 4 from City Volkswagen and Laura was my sales contact. I live in Michigan and consequently much of this car buying experience was done remotely. Laura was very responsive and accommodating of my requests for pictures and a video walk-around of the vehicle. Between phone calls, texts, and emails, the communication was excellent and timely. By the end of the day, we had decided we wanted to purchase the vehicle and I worked out the terms with Laura and Matt, the General Manager. It was Saturday afternoon and I lived three hours away. Matt agreed to hold the vehicle until 6:00 PM Monday, the soonest I could get there. On Monday, Laura began the paperwork and sent me more pictures of the car, inside after it had been detailed. She even sent a pic of a "Sold" sign on the windshield with our name on it. I arrived Monday evening and met Laura, who was equally as great in person. I looked over the vehicle and it was in great condition, as described. The one scratch which she told me about and sent pictures of was present and less significant that she had described. We took a quick ride around the block and then came back to the dealership where she walked me through use of the vehicle technology. While doing this, the finance person prepared my paperwork. I interacted with George Skoubis during this time as well and he was helpful learning about our first EV. Overall, this was the best car-buying experience I've had. I was treated fairly and with respect and was comfortable trusting Laura and Matt. It was a personable experience that left me feeling good about where we bought the car! More

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I’ve purchased multiple vehicles from this dealership, and working with Ray again only reinforced why I keep coming back. He was patient, straightforward, and genuinely focused on helping me make the righ and working with Ray again only reinforced why I keep coming back. He was patient, straightforward, and genuinely focused on helping me make the right decision — not just closing a deal. What I really appreciated was the transparency. We walked through everything honestly, including the good and the not‑so‑good, and there was never any pressure or games. He took the time to answer questions, explain options clearly, and respected my priorities throughout the process. Buying a car can be stressful, but [Name] made it feel calm and collaborative. If you’re looking for someone who values long‑term relationships and treats you with respect, I’d absolutely recommend asking for him. More

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I’m so excited about my new vehicle! Laura was so sweet and truly amazing! My daughter absolutely loves our new vehicle. I couldn’t thank you enough Laura. See you next time! Laura was so sweet and truly amazing! My daughter absolutely loves our new vehicle. I couldn’t thank you enough Laura. See you next time! More

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Incredible process. Dealer ice used before for multiple Volkswagens. This time I lived a bit further from this dealer but they had car i needed. Laura the sales rep reac Dealer ice used before for multiple Volkswagens. This time I lived a bit further from this dealer but they had car i needed. Laura the sales rep reached out to me and handled entire process start to finish and valued my time all the way. Treated me and my family like an employee! No matter where you reside I would highly recommend you give these guys a shot to earn your business. I promise you they not only will earn it, but you will want to recommend them and buy from them exclusively moving forward. Thank you to Matt again and sales rep Laura! Scala VW is above the rest! More

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Laura was FANTASTIC to work with! She ensured we knew everything about the car itself and made sure we understood every step of the process. The team did everything to ensure we could She ensured we knew everything about the car itself and made sure we understood every step of the process. The team did everything to ensure we could test drive the exact car we wanted (the car we walked out with). Everyone was so kind and willing to work with us to create the best experience. Would 100% recommend this dealership and Laura! More

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Laura was fantastic as always. This is my third VW with her and not my last. The whole dealer experience is very transparent over there. Highly recommend. This is my third VW with her and not my last. The whole dealer experience is very transparent over there. Highly recommend. More

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