Evelyn Franchi

Wonderful experience. Thanks to Laura and the whole City Volkswagen team. Explained everything about my new vehicle. Thanks to Laura and the whole City Volkswagen team. Explained everything about my new vehicle. More

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Laura was so kind and helpful throughout the process of buying a new car! She knows all about the cars she sells and takes the time to go through it with you. Thank you for a wonderful experience and for y buying a new car! She knows all about the cars she sells and takes the time to go through it with you. Thank you for a wonderful experience and for your hospitality! Dan Santucci More

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Second vehicle I’ve gotten from CityVW. Got a deal I literally couldn’t decline. Got a deal I literally couldn’t decline. More

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This was truly one of the absolute best experiences I’ve ever had in car buying. Alex and the entire team went way above and beyond. No haggling and the customer service was 5 star. Alex and is a star! The ever had in car buying. Alex and the entire team went way above and beyond. No haggling and the customer service was 5 star. Alex and is a star! The car I purchased before this one I literally purchased online because I didn’t want the dealership experience. This was a divine appointment and Alex was heaven sent to walk us through this experience. Thank you to the entire team. More

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The entire team went above and beyond to ensure we had an excellent car buying experience with respect to my budget. Alex in particular offers customer service that you cannot find anywhere else. He is incre excellent car buying experience with respect to my budget. Alex in particular offers customer service that you cannot find anywhere else. He is incredibly kind, patient, and knowledgeable. I brought along multiple family members as they all wanted to offer their input and Alex graciously brought out rounds of coffee and entertained conversations with everyone. We really felt that he advocated for our best interest during our time here. He even spent the time with me inside the Taos I purchased to show me all the ins and outs of the car. Would recommend over and over again! More

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Went very great was an success, made sure I was kept happy and melt my needs happy and melt my needs More

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Edgar is very knowledgeable, patient and friendly. He took the time to ensure all my needs were satisfied. He took the time to ensure all my needs were satisfied. More

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Literally the best, I felt so taken care of and they made sure I drove home with the perfect vehicle for me and my family. Laura was amazing, she truly cared and made sure I had a great rate! I would absolut sure I drove home with the perfect vehicle for me and my family. Laura was amazing, she truly cared and made sure I had a great rate! I would absolutely recommend this dealership to everybody! I love my new Atlas!!! More

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I purchased my first VW yesterday (although all of my family owns one). She was amazing! Very helpful, she knew the inventory and every question I asked about whatever vehicle I was interested in, she kn family owns one). She was amazing! Very helpful, she knew the inventory and every question I asked about whatever vehicle I was interested in, she knew the ins and out of each one. Thanks Laura for your caring and professional attitude as well as welcoming me into the VW family!! More

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I love my vehicle, but I am very disappointed with my experience purchasing a certified pre-owned vehicle from this dealership. Since the purchase, communication has been consistently poor and my conce experience purchasing a certified pre-owned vehicle from this dealership. Since the purchase, communication has been consistently poor and my concerns have not been properly addressed. I emailed Ray, the sales representative, three separate times regarding my CPO concerns, and I also copied Finance Manager Evelyn on two of those emails, but received no meaningful resolution or follow-up. I also contacted Volkswagen directly. They stated the vehicle VIN was not showing in their system and advised me to wait another week, then contact the dealership to confirm whether the CPO paperwork had been properly filed. On the day I picked up the car, I specifically asked Ray about the CPO paperwork, and he stated it would be filed. Despite that, I am still left without clear confirmation that the paperwork was ever properly completed. Overall, the lack of communication, accountability, and follow-through has been frustrating. I am sharing this so other buyers are aware of the post-sale experience. More

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