Auffenberg Volkswagen
Shiloh, IL
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I have no complaints. Ashley has been the best person to work with in the service department and I have been to multiple with different brands in the area. Ashley has been the best person to work with in the service department and I have been to multiple with different brands in the area. More
No complaints. I had a good experience. The only thing i would recommend is a shuttle service for customers who need to go to work after dropping their car off. I had a good experience. The only thing i would recommend is a shuttle service for customers who need to go to work after dropping their car off. More
The Service team always goes above and beyond for my family and I. They listen and ensure the services that we need on our vehicles are completed. In my opinion they are short staff, however they make i family and I. They listen and ensure the services that we need on our vehicles are completed. In my opinion they are short staff, however they make it look as if they aren't. More
I bought a 2017 Chevy Malibu on June 3 2026. I've had problems with it since. First when I got it home i noticed all 4 wheel wells and underneath the car was so caked up with mud I thought it wa I've had problems with it since. First when I got it home i noticed all 4 wheel wells and underneath the car was so caked up with mud I thought it was concrete. I called Joel the next day about my complaint and I brought it back to have them clean it out which was about a half xxx job cause there is still mud underneath it. Week later I noticed a knocking noise in the rear. I tried calling the salesman and to no prevail I couldn't get a hold of him. So I had to call Jeff Hollenkamp to see if he could get this taken care of for me. He did a great job with communication and had me bring the car in to get fixed. Which was taken care of and it was a wheel bearing that went out. So I came back to pick up my car and was heading home and still kept hearing the knocking noise. I tried to get a hold of the salesman Joel but I still haven't heard back from him. More
Serve was great! Joel was awesome and Mrs Wilson in finance who we signed our papers with was the bomb!!! Our vehicle we brought from Affenberg Automall for sure!!! Joel was awesome and Mrs Wilson in finance who we signed our papers with was the bomb!!! Our vehicle we brought from Affenberg Automall for sure!!! More
