South Bay Hyundai

Jack is always fast, friendly and informative. I appreciate him so much! He’s most definitely the best service advisor there! I appreciate him so much! He’s most definitely the best service advisor there! More

They were great. My serviceman was professional and did what he said. Would highly recommend My serviceman was professional and did what he said. Would highly recommend More

I recently brought my vehicle in for service, which was completed in a timely manner. However, one of the services was not performed and I had to return to have that service completed. After that service I completed in a timely manner. However, one of the services was not performed and I had to return to have that service completed. After that service I noticed my steering wheel was off-center and had to return again to have that resolved. When I arrived Jack Kim came out to speak with me. I let him know I was returning again for the 3rd time (he dismissed this and informed my I was only returning for the 2nd time) and needed to have the steering wheel adjusted. Since this wasn't my fault and should have been done properly on my previous visit I asked him if it could be done quickly since I would have to wait. He told me it would be at least 3 hours since it was a busy day, etc., etc., etc. I asked him if I could possibly get a Lyft back since this was now going to take half my day waiting. He said no, SBH no longer provides Lyft rides back to the dealership. He also showed no interest when I mentioned SBH would lose me as a customer since I shouldn't have had to come back to have this issue resolved. Given that I had no choice but to wait, I gave up on Jack's horrible customer service and proceeded to the customer waiting area. Within a few minutes Jeremy called me with a couple of questions about my vehicle. I walked over and spoke with him about my situation. To make a long story short, Jeremy offered me a Lyft back to dealership and had my vehicle ready within 90 minutes. When I returned to SBH my vehicle was waiting up front and Jeremy made a point to speak with me before I left. I have had my vehicle serviced at SBH for 5 years and was ready to walk due to Jack Kim's terrible customer service skills. I mentioned to Jeremy that his actions that day has, for now, made me reconsider that decision. However, I will not work with Jack Kim on any future service appointments. More

Everything went as expected, service was excellent. and efficient Nichole as pleasant. I would recommend and efficient Nichole as pleasant. I would recommend More

Jeremy was friendly, helpful and knowledgeable. Appreciate the ride service. Work was done quickly and easy to make appointment. Appreciate the ride service. Work was done quickly and easy to make appointment. More

Extremely difficult to contact staff via operator which transfers to "Bella AI" which is totally ineffective and frustrating. transfers to "Bella AI" which is totally ineffective and frustrating. More

Everyone was responsive. My service tech was not as helpful; however, William Morales stepped in to provide the answers we needed. I will look for him if I decide to return. My service tech was not as helpful; however, William Morales stepped in to provide the answers we needed. I will look for him if I decide to return. More

She was super kind and communicated the whole way. Super quick and easy process to get my car serviced. Got a Lyft to my home and back. Super convenient and she stayed communicating with me until the Super quick and easy process to get my car serviced. Got a Lyft to my home and back. Super convenient and she stayed communicating with me until the end. Great customer service. More