Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Russ Darrow Honda
Milwaukee, WI
3,173 Reviews
Located in the heart of Milwaukee, WI, Russ Darrow Honda is your premier destination for new and certified pre-owned Honda vehicles. With a commitment to exceptional customer service, we offer a wide selection of reliable cars, SUVs, and trucks designed to fit every lifestyle and budget. Every used and certified pre-owned vehicle undergoes a rigorous multi-point inspection to ensure quality and reliability. As part of the Russ Darrow Group, serving Wisconsin for over four decades, we take pride in delivering an outstanding car-buying and ownership experience. Visit Russ Darrow Honda in Milwaukee today and experience the difference in quality, value, and service!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 3,173 reviews
Verified Customer
September 25, 2026
After this lease is up, I am done with Russ Darrow. there service department has gone downhill and no one there cares. Had to bring my car in to get fixed. First time, car sat there all day, just to be there service department has gone downhill and no one there cares. Had to bring my car in to get fixed. First time, car sat there all day, just to be told 9 hours later that it will need to come back because the part was defective. That first time, the mechanic screwed up the rubber on my window and scratched my guard. Told Aleieh about it, acted like it didnt matter. My window is slightly fixed. It still rubs against the door and my window rubber is stretched from not putting it in correctly the first time. The car is a2026 and the mechanic gave zero xxxxs about caring for it while working on it and putting it together. Grease was all over the steering wheel. The service here sucks and I will gladly drive to West Bend dealership until my lease is up. Been with Russ Darrow since2013 and never again!!! More
by danidee87
Employees Worked With
September 24, 2026
Always keep me updated when while having maintenance completed or needing it to have a repair done completed or needing it to have a repair done More
by klberger66
Employees Worked With
September 22, 2026
Accommodating for scheduling appointments. The technician explains everything. Everyone is friendly & nice. The waiting room is clean. The technician explains everything. Everyone is friendly & nice. The waiting room is clean. More
by bjans3
Employees Worked With
September 19, 2026
Attentive service and rep offered free car wash for being patient. Will definitely consider returning to Russ Darrow for additional service needs as explained by Alicia. patient. Will definitely consider returning to Russ Darrow for additional service needs as explained by Alicia. More
by carlove
Employees Worked With
Alicia
September 18, 2026
Customer service at the service center is subpar. Was told my recall would take about half a day to complete. Brought my car in at 9:30 for my appt and had to call at 4:45 as I hadn’t received any up Was told my recall would take about half a day to complete. Brought my car in at 9:30 for my appt and had to call at 4:45 as I hadn’t received any updates. My car was still being worked on at that time and would be done around 5:15. I asked if there was an issue as this was 7 hours later and was told by Angela that because I didn’t tell her a time I needed my car back by others were completed before mine. This wasn’t shared when I dropped it off as I hadn’t expected to have my car there all day. You shouldn’t be told it will take half a day when they don’t intend to start working on it until hours later. Not the first issue I’ve had with Russ Darrow service center customer service. Won’t be bringing it back. Will also be the last purchase from Russ Darrow. On another note, Rosen Kia completed recall work on another vehicle recently and the customer service was phenomenal. More
by jakubowski.lauren
Employees Worked With
September 18, 2026
Incredible service. Trustworthy and capable. The shuttle service was convenient and easy to use. Good communicators too. Trustworthy and capable. The shuttle service was convenient and easy to use. Good communicators too. More
by Todd H
Employees Worked With
September 18, 2026
Obviously Good overall service and communication . Rachel, Jon and Jay are professional and easy to work with. Rachel, Jon and Jay are professional and easy to work with. More
by DKLOTH2
