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Russ Darrow Honda

Milwaukee, WI

Overview
Employees
Reviews
Vehicles
4.6
3,125 Reviews
Located in the heart of Milwaukee, WI, Russ Darrow Honda is your premier destination for new and certified pre-owned Honda vehicles. With a commitment to exceptional customer service, we offer a wide selection of reliable cars, SUVs, and trucks designed to fit every lifestyle and budget. Every used and certified pre-owned vehicle undergoes a rigorous multi-point inspection to ensure quality and reliability. As part of the Russ Darrow Group, serving Wisconsin for over four decades, we take pride in delivering an outstanding car-buying and ownership experience. Visit Russ Darrow Honda in Milwaukee today and experience the difference in quality, value, and service!
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10851 W Metro Auto Mall

Milwaukee, WI

53224

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Showing 3,125 reviews

July 25, 2026

My car was MISTAKENLY towed to Russ Darrow Honda with no customer info. Angela was very accommodating. My car was finished in ~6hrs. Amazing. More

by rygee07
Recommend Dealer
Yes
Employees Worked With
Angela
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Jul 25, 2026 -

Russ Darrow Honda responded

It’s great we could sort out the towing mix-up and have your Honda ready in about six hours. Thank you for sharing how smoothly everything went despite the missing information. We’re glad to have been of service. George Matthews george.matthews@russdarrow.com

July 25, 2026

Jon did a great job setting up the service work for our Honda Accord and quickly looked up open recalls that needed to be taken care of while it was in for routine service. Efficient and reliable. Thank More

by AJW20095
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Stein
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 25, 2026 -

Russ Darrow Honda responded

It’s great to hear Jonathan took care of your Honda’s routine maintenance and addressed recalls promptly. We appreciate you sharing your feedback and are glad the process was efficient and reliable. George Matthews george.matthews@russdarrow.com

July 24, 2026

Aleiah got a dealer loaner for me to use because it was quicker and I could get to work on time. The mechanic located the 'noise' issue using a stethoscope and all repairs were done on time. They repaired More

by bjkraus
Recommend Dealer
Yes
Employees Worked With
Aleiah Brown
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Jul 24, 2026 -

Russ Darrow Honda responded

We’re delighted our team secured a loaner so you could stay on schedule, and that our technicians quickly identified the noise and provided the tire repair at no charge. Thank you for trusting us with your Honda service. We look forward to assisting you again. George Matthews george.matthews@russdarrow.com

July 23, 2026

Jon is very Honest Experience Knowledge Friendly Thoroughly Honda is very clean Clean Quick Never rushing More

by Shellyvangheu
Recommend Dealer
Yes
Employees Worked With
Jon
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Jul 23, 2026 -

Russ Darrow Honda responded

Thank you for highlighting our clean facility and the thorough service on your Honda Pilot. We’re glad the team provided friendly, knowledgeable assistance without rushing and delivered a quick turnaround. We appreciate your feedback and look forward to welcoming you back. George Matthews george.matthews@russdarrow.com

July 23, 2026

She was amazing and quick service had a great experience Courteous friendly and accurate Helpful More

by ADRIELJADEN
Recommend Dealer
Yes
Employees Worked With
Maddie Wojciechowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Maddie Wojciechowski
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Jul 23, 2026 -

Russ Darrow Honda responded

It’s great to hear that Maddie was friendly, helpful, and accurate while providing quick service. Thanks for trusting us with your Honda, and we look forward to helping you again. George Matthews george.matthews@russdarrow.com

July 23, 2026

Approach me in a professional way with kind words and respect I appreciate Mr. Cruz with his professionalism More

by RAMONEMARK158
Recommend Dealer
Yes
Employees Worked With
Mr. Cruz
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Jul 23, 2026 -

Russ Darrow Honda responded

We’re pleased to know you experienced a professional and respectful service visit for your Honda Pilot. Thank you for highlighting the courteous approach of our team. Please let us know if there’s anything else we can do for you. George Matthews george.matthews@russdarrow.com

July 23, 2026

Direct, efficient, reliable. She was detailed oriented and knowledgeable. Answered all my questions and concerns about the service I needed. More

by MATOS_LIZBETH01
Recommend Dealer
Yes
Employees Worked With
Maddie
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Jul 23, 2026 -

Russ Darrow Honda responded

We’re glad our service team provided direct, efficient, and knowledgeable support for your Honda. Thank you for noting that all your questions and concerns were addressed clearly. Please reach out anytime you need further assistance. George Matthews george.matthews@russdarrow.com

July 22, 2026

Service department is always courteous and professional. All work, including warranty repair done properly and in timeframe specified. More

by Not.Shared
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Stein
5.0
This rating includes all reviews, with more weight given to recent reviews.
LaQuanda McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 22, 2026 -

Russ Darrow Honda responded

It’s great to hear our service team has been courteous and professional during your visits. We appreciate your trust in our work on your Honda and meeting the timeframe for your warranty repairs. We look forward to helping you keep your Honda running smoothly on future visits. George Matthews george.matthews@russdarrow.com

July 22, 2026

Good service. Good communication. I liked the service video on my car. Also, comfortable waiting room. More

by Christin. Kent
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maddie Wojciechowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 22, 2026 -

Russ Darrow Honda responded

Maddie and our team are happy to hear you experienced clear communication and appreciated the service video for your Honda Civic. We’re also pleased to know the waiting area was comfortable. Thank you for sharing your feedback. George Matthews george.matthews@russdarrow.com

July 21, 2026

It was quick and took care of evwrything necessary including replacing a cap to the tire valve, Maddie was super nice and great customer service. Great experience all around. More

by LISSAHAEUSER
Recommend Dealer
Yes
Employees Worked With
Maddie Wojciechowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Maddie Wojciechowski
Report | Print
Jul 22, 2026 -

Russ Darrow Honda responded

It’s great to hear you appreciated the prompt service on your Honda Pilot and the quick tire valve cap replacement. Maddie is thrilled her assistance made a positive impression. We look forward to assisting you again. George Matthews george.matthews@russdarrow.com

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