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Russ Darrow Honda

Milwaukee, WI

4.6
3,056 Reviews
Located in the heart of Milwaukee, WI, Russ Darrow Honda is your premier destination for new and certified pre-owned Honda vehicles. With a commitment to exceptional customer service, we offer a wide selection of reliable cars, SUVs, and trucks designed to fit every lifestyle and budget. Every used and certified pre-owned vehicle undergoes a rigorous multi-point inspection to ensure quality and reliability. As part of the Russ Darrow Group, serving Wisconsin for over four decades, we take pride in delivering an outstanding car-buying and ownership experience. Visit Russ Darrow Honda in Milwaukee today and experience the difference in quality, value, and service!
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10851 W Metro Auto Mall

Milwaukee, WI

53224

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Showing 3,056 reviews

July 04, 2026

Was good. Told me to wait, so was ??done on x. Glad for the warranty. More

by janafreespirit28!
Recommend Dealer
Yes
Employees Worked With
Maddie
Jul 04, 2026 -

Russ Darrow Honda responded

Thank you for sharing your feedback on your Accord Hybrid service. We’re glad our team could complete the work promptly while you waited and that the warranty provided peace of mind. We appreciate your trust and look forward to assisting you again. George Matthews george.matthews@russdarrow.com

July 03, 2026

It was quick and painless! The team was exceptional and they were very detail oriented More

by adam.j.willis13
Recommend Dealer
Yes
Employees Worked With
Maddie Wojciechowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Maddie Wojciechowski
Jul 03, 2026 -

Russ Darrow Honda responded

Thank you for sharing your experience after the service on your Honda Odyssey. We’re glad Maddie and the rest of the team could carry out your service quickly while paying close attention to every detail. Should you need anything else, please reach out to us. George Matthews george.matthews@russdarrow.com

July 03, 2026

Quick, efficient, and knowledgeable Service is better than my local dealership. 20min hike , but worth it More

by B
Recommend Dealer
Yes
Employees Worked With
Maddie
Jul 03, 2026 -

Russ Darrow Honda responded

It’s fantastic to know that our Honda service team provided swift and expert service for your CR-V. We’re glad the 20-minute drive felt worthwhile and we look forward to serving you again. George Matthews george.matthews@russdarrow.com

July 03, 2026

Very friendly customer service representative added car wash to my order. I asked about car wash and she had already taken care of that. She kept me informed on progress of my car. More

by Kay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alicia Love
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 03, 2026 -

Russ Darrow Honda responded

Thank you for sharing your experience with Alicia. We’re glad she anticipated your car wash request and kept you updated on your Honda’s progress. We appreciate your five-star rating and look forward to serving you again. George Matthews george.matthews@russdarrow.com

July 02, 2026

Listens to all problems. Made sure that all my questions and concerns were answered to the fullest. More

by Khan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel Aguilar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maddie Wojciechowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kailah Flores-Malone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 02, 2026 -

Russ Darrow Honda responded

Thank you for sharing that our team listened to all your concerns and answered every question during your Honda service. If there’s anything more we can help with, please don’t hesitate to reach out. George Matthews george.matthews@russdarrow.com

July 02, 2026

We got our first oil change done after purchasing our vehicle. Scheduling was easy and efficient. Service tech was friendly. Work done quickly enough. More

by Lmkean
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aleiah Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 02, 2026

Communication was lacking and it made things frustrating. I was disappointed at the lack of attention to detail (my car was left unlocked and the hazards were going. I called when my car was quoted to be d More

by elizabethd.vogel
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kailah Flores-Malone
3.0
This rating includes all reviews, with more weight given to recent reviews.
July 02, 2026

Very helpful and great customer service Angela was very polite and tried to help in any way. More

by ANGIEHARDY82
Recommend Dealer
Yes
Employees Worked With
Angela
Jul 02, 2026 -

Russ Darrow Honda responded

We appreciate your 5-star rating after your Honda HR-V service. We’re glad our team was polite and helped however they could. Thank you for sharing your experience. George Matthews george.matthews@russdarrow.com

July 01, 2026

Everything went pretty well. The only exception was that my husband was told someone would get back to him after an hour to give him a status on the recall work. An hour and a ha More

by calteux
Recommend Dealer
Yes
July 01, 2026

Timely. The tech missed something so I had to go back; 2nd advisor resolved immediately. More

by k_niedfeldt
Recommend Dealer
Yes
Employees Worked With
Don't recall. Two desparate service advisors.
Jul 01, 2026 -

Russ Darrow Honda responded

We appreciate you sharing your experience. We’re sorry the initial check didn’t catch everything but pleased our second advisor took care of it right away. Thank you for trusting us with your Honda Odyssey, and we look forward to helping you again. George Matthews george.matthews@russdarrow.com

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