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Norm Reeves Toyota Dallas

Dallas, TX

4.8
5,279 Reviews
Are you searching for a vehicle that commands attention across Dallas, Forney, Mesquite, and Garland, TX? The team at Norm Reeves Toyota Dallas is here to provide you with an exciting, reliable vehicle you'll love for years to come. From the moment you arrive, you'll become part of our extended family. Our team is passionate about serving you, fulfilling your automotive needs, and supporting your community. Looking for your next car near Dallas, Fort Worth, or Irving, Texas? Your journey starts with finding the right dealership. While there are many options in Dallas County, only Norm Reeves Toyota Dallas offers Super Prices, Super Selection, and a Super Experience. A Super Selection of Toyota Vehicles Plus, explore HUNDREDS of pre-owned cars from all the top brands! When you visit our showroom, you’ll always find an impressive range of vehicles. We have hundreds of new Toyota models available, from sporty sedans like the Corolla and Camry to rugged SUVs like the Highlander and RAV4, plus versatile trucks like the Tacoma. Don’t forget to check out our extensive inventory of used cars! With pre-owned vehicles from Toyota and other well-known brands, there’s something for everyone.
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9525 E R L Thornton Fwy

Dallas, TX

75228

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Showing 5,279 reviews

May 25, 2025

The experience was generally good. Mo and Moriah were great and professional in the process. More

by Chichi
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Moriah Snargrass
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mo Ahmad
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 25, 2025 -

Norm Reeves Toyota Dallas responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

May 25, 2025

Very slow service. Expect three hours or more to fully complete any purchase or process. More

by andrewsmb1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Ryan Palma
3.0
This rating includes all reviews, with more weight given to recent reviews.
Gabe Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2025 -

Norm Reeves Toyota Dallas responded

I'm sorry that you were left with a negative impression. If you're willing, I would like to learn more about what transpired so we can improve your experience going forward. Please contact me at your earliest convenience. Thank you, LaTris Price - Customer Relations Manager - latris.price@normreeves.com

May 24, 2025

Excellent service , Sergio was super patient and friendly. I went in for an oil change for the first time and will most definitely will be going back. More

by Daisy.gamero
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sergio Leyva
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 25, 2025 -

Norm Reeves Toyota Dallas responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

May 24, 2025

Shelly is the best and I trust her. She came highly recommended from a former customer that s my best fried. More

by ashleykmarshall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2025 -

Norm Reeves Toyota Dallas responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

May 24, 2025

Thank you for taking care of my suv recall greatly appreciated my neighborhood home area More

by tinachap12345
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Antonio Holmes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edwin Aguilar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Harveen Toor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robby Deveer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sergio Leyva
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2025 -

Norm Reeves Toyota Dallas responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

May 23, 2025

Appointment was at 8, my advisor showed up at 9. And it took over 2 hours for a tire rotation. Not a good experience at all. I would recommend your services, but I would be totally honest about my g More

by A.D.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antonio Holmes
3.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2025 -

Norm Reeves Toyota Dallas responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

May 23, 2025

Everyone at this dealership was super helpful. Huge shout out to Zion, he was very patient and respectful with us. If you visit Norm Reeves Toyota (Dallas), make sure to ask for Zion! More

by Subhi
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Zechariah Terrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Moriah Snargrass
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zion Lamas
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2025 -

Norm Reeves Toyota Dallas responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

May 23, 2025

I want to think Octavio Mendoza for all his great work helping me with my new vehicle. We have incoming to this location for the last 6 to 7 years and we are very pleased with all the service that this de More

by Elias.gonzales Jr
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Octavio Mendoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2025 -

Norm Reeves Toyota Dallas responded

Thanks for your feedback on your recent visit to Norm Reeves Toyota Dallas. It's great to hear that we were able to assist you and that you had such a positive experience.

May 23, 2025

The vehicle was diagnosed quickly, estimate sent quickly, all questions answered. Doesn't get much better than that. More

by robert.jett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2025 -

Norm Reeves Toyota Dallas responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Norm Reeves Toyota Dallas to be a positive one. Please don't hesitate to reach out if you need anything else.

May 23, 2025

I asked about a broken pipe under car and advisor said they would take care of it, nothing done or said about it. Also the car diagnostic showed everything in the green which is suspicious that some thing More

by lootyd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Pena
2.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2025 -

Norm Reeves Toyota Dallas responded

Thank you for taking the time to share your feedback. At Norm Reeves Toyota Dallas, we are committed to delivering exceptional service with transparency and integrity. Your safety and satisfaction are our top priorities. We would appreciate the opportunity to speak with you further to ensure all aspects of your experience meet our standards. Please feel free to contact me directly at your convenience. -LaTris Price-Customer Relations Manager-latris.price@normreeves.com

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