Edwin Aguilar
Edwin Aguilar at Norm Reeves Toyota Dallas

Edwin Aguilar

SERVICE ADVISOR

Norm Reeves Toyota Dallas

9525 E R L Thornton Fwy
Dallas, TX 75228

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4.5
78 Reviews

Languages Spoken

English English

Spanish Spanish

4.5

78 Reviews

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78 Reviews of Edwin Aguilar

June 03, 2026

Dealership Rating
Employee Rating

Did not like how things went with the guy that handle my service wheni I was there for the maintenance on my car was not good condition service. More

by lorettajetton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

May 30, 2026

Dealership Rating
Employee Rating

They were very efficient and friendly. The person that took me home and came back when the repairs were completed was friendly and a careful driver. The repair technician left the truck More

by trains1943
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
May 30, 2026

Norm Reeves Toyota Dallas responded

Thank you for recognizing our team’s efficient and friendly service, including the careful courtesy ride back to our facility. We’re glad Edwin and our technicians left your Toyota Tundra looking its best and resolved the seat issue. We appreciate your feedback and look forward to assisting you again. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

May 30, 2026

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I am writing to express how phenomenal my experience has been with NRT team. I especially want to commend Edwin. He is a truly genuine individual who takes the time to listen and ensure his clients feel More

by NYC2CA
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
May 30, 2026

Norm Reeves Toyota Dallas responded

We’re thrilled to hear you had such a positive experience with our Toyota service team and appreciate your kind words about Edwin. We’re glad he and the team were able to keep you informed and address your needs. We look forward to welcoming you back when your Prius needs attention again. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

May 28, 2026

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I brought my vehicle in for an issue that required a detail. When I received it back the original issue was not addressed. When I reached back out to the service advisor he placed the blame on me. I was More

by Gearshifty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
May 28, 2026

Norm Reeves Toyota Dallas responded

We sincerely apologize for your experience and the frustration this has caused. This is not the level of communication or service we strive to provide. Your concerns about the original issue not being addressed and how this was handled are taken very seriously. We would appreciate the opportunity to make this right—please reach out to us directly so we can review what happened and work toward a resolution. Thank you for bringing this to our attention. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

May 20, 2026

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Excellent people in professional work with good communication in good Customer service also, I love the coffee in the mornings. Thank you so much. More

by atanaelmedina16
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
May 20, 2026

Norm Reeves Toyota Dallas responded

We’re delighted Edwin and our team provided professional service and clear communication for your Toyota Camry. It’s great to know you enjoy the morning coffee. Please reach out whenever we can assist again. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

May 16, 2026

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I received great customer service from everyone at the dealership. It was very easy to make my appointment, and the entire staff was helpful, friendly, and attentive throughout the process. Everyone made More

by Diamondlady777
Recommend Dealer
Yes

Other Employees Tagged: Edwin Aguilar

May 17, 2026

Norm Reeves Toyota Dallas responded

Thank you for sharing your experience with your Toyota Highlander service. We’re glad scheduling your appointment was easy and our team stayed helpful and attentive throughout. It’s wonderful to know everything went smoothly and without stress. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

May 14, 2026

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Excellent service from Edwin and Sergio—they are always very friendly and treat you exceptionally well. I highly recommend both of them. Ask for Sergio or Edwin; they are both top-notch. A1PLUS More

by perocaza
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sergio Leyva

May 14, 2026

Norm Reeves Toyota Dallas responded

Thank you for sharing your experience with Edwin and Sergio during your recent Toyota service. We’re pleased they provided friendly, attentive care. We look forward to welcoming you back soon. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

May 13, 2026

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Edwin was great at taking care of my concerns with my car. I will definitely want him to be my advisor in the future. More

by tkoonsman
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
May 13, 2026

Norm Reeves Toyota Dallas responded

It’s great to know Edwin took care of your Toyota Prius concerns so well. We’re glad you plan to work with him again and look forward to helping you in the future. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

May 13, 2026

Dealership Rating
Employee Rating

En general muy buen servicio y muy responsables. Y cualquier irregularidad tratan de resolver en el mínimo tiempo. More

by zaguitoarr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sergio Leyva

May 14, 2026

Norm Reeves Toyota Dallas responded

Gracias por compartir sus comentarios sobre Norm Reeves Toyota Dallas. Nos alegra saber que nuestro equipo sigue brindándole un servicio eficiente y de alta calidad.

May 09, 2026

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Employee Rating

Service is great Personnel do their job and let me know how much it is going to cause me More

by amparoyates49
Recommend Dealer
Yes

Other Employees Tagged: Edwin Aguilar

May 10, 2026

Norm Reeves Toyota Dallas responded

Thanks for sharing your experience with our Toyota Sienna service. We’re glad our team, led by Edwin, kept you informed about costs and delivered great results. We appreciate your five-star rating and look forward to helping you again. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

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