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Shelly Jackowski
Shelly Jackowski at Norm Reeves Toyota Dallas

Shelly Jackowski

Service Advisor

Norm Reeves Toyota Dallas

9525 E R L Thornton Fwy
Dallas, TX 75228

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4.9
586 Reviews
4.9

586 Reviews

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586 Reviews of Shelly Jackowski

May 19, 2026

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I waited 2 hours for an oil change although not the service advisors fault. The technicians never informed the service advisor of what was going on. Apparently I had some transmission fluid that leaked More

by rob55
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Recommend Dealer
Yes
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May 19, 2026

Norm Reeves Toyota Dallas responded

Rob, we appreciate your business. We'd like to know more about your visit and where you feel we can improve to make your next visit a 5-star experience. Please contact us directly. LaTris Price, Customer Relations Manager-latris.price@normreeves.com

May 17, 2026

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Shelly is amazing and so is the tr she works with. Very professional and personable. Honest and a straight shooter. More

by ashleykmarshall
Recommend Dealer
Yes

Other Employees Tagged: Shelly Jackowski

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May 17, 2026

Norm Reeves Toyota Dallas responded

Thank you for highlighting Shelly’s professional and honest approach. We’re delighted our team made your Toyota Camry service both personable and straightforward. We look forward to assisting you again in the future. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

May 14, 2026

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Very professional and up front regarding service needs. Great customer service dealing with Shellie. Transport to home and back to the dealership was excellent More

by Benjo73
Recommend Dealer
Yes

Other Employees Tagged: Shelly Jackowski

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May 14, 2026

Norm Reeves Toyota Dallas responded

We’re glad to hear that our team provided clear communication about your Avalon’s service needs. Shelly is happy to know you felt well cared for, and we’re delighted the shuttle service worked smoothly for your trip home and back. We appreciate your feedback. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

May 11, 2026

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I love working with Shelley. She is so helpful and trustworthy she is the reason that I keep coming back. More

by Adela Cortez
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Yes
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May 12, 2026

Norm Reeves Toyota Dallas responded

It’s great to know that Shelly’s helpful and trustworthy approach encourages you to return. Thank you for trusting us with your Toyota Sienna service. We look forward to assisting you again. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

May 09, 2026

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Great, as usual ! Shelley was very attentive, keeping me up to date on the progress of what was being done for my Venza. More

by Bhop852
Recommend Dealer
Yes

Other Employees Tagged: Shelly Jackowski

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May 09, 2026

Norm Reeves Toyota Dallas responded

Thank you for choosing us again. We’re glad Shelly kept you informed on your Toyota Venza service. We’re here whenever you need assistance. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

May 08, 2026

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I will never go anywhere else for my service except Shelly. I had to spend $4000 on my 2014 prius but I was happy to do it because I really feel Shelly cares about me and I trust her recommendations. More

by Ms.whinery
Recommend Dealer
Yes

Other Employees Tagged: Shelly Jackowski

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May 09, 2026

Norm Reeves Toyota Dallas responded

It’s great to hear that Shelly made you feel cared for and that you trusted her recommendations for your Toyota Prius c service. Thank you for spending $4000 on your 2014 Prius c; your loyalty means a lot to our service team. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

April 28, 2026

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Great dealership, with people who care. I love Shelly, she's amazing, no nonsense, and always looking out for her clients. More

by monapandey
Recommend Dealer
Yes

Other Employees Tagged: Shelly Jackowski

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Apr 28, 2026

Norm Reeves Toyota Dallas responded

Thank you for trusting us with your Toyota Prius service and for highlighting Shelly’s amazing, no-nonsense approach. We’re thrilled her care and dedication made your experience so positive. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

April 23, 2026

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Shelly is amazing, very profesional and excellent service, we appreciate your quality service, thank you More

by caflores31
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
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Apr 24, 2026

Norm Reeves Toyota Dallas responded

Thank you for praising Shelly’s professionalism and the service on your Toyota. We’re delighted our team delivered the quality service you expected. We look forward to welcoming you back. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

April 23, 2026

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Everyone we worked with was great! !! Very easy, straight forward purchase. Service advisor Shelly J was awesome. More

by CREINDOLLAR
Service Price Transparency
Service Communication
Recommend Dealer
Yes
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Apr 23, 2026

Norm Reeves Toyota Dallas responded

It’s wonderful to hear the team made your Toyota RAV4 experience straightforward. Service advisor Shelly provided exceptional support throughout your visit. Thank you for sharing your feedback, and we hope to assist you again. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

March 28, 2026

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Local, clean, friendly, knowledgeable and Shelly was fantastic. She is a wonderful addition to this dealership. More

by DVJ908
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 29, 2026

Norm Reeves Toyota Dallas responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Shelly here at Norm Reeves Toyota Dallas. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

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