I am very disappointed with the service provided.
During my last visit, I was charged $20 to fix a small needle dent, but the issue was not properly resolved. After service returning home, the tire
During my last visit, I was charged $20 to fix a small needle dent, but the issue was not properly resolved. After service returning home, the tire pressure warning light appeared, indicating that the tire pressure may not have been checked properly before my vehicle was returned.
Additionally, the water cleaning service has not been provided during my last three visits. Overall, the quality of service has been poor and does not justify the amount charged.
Please take this feedback seriously. I request that you thoroughly inspect and properly fix the tire puncture, check the tire pressure, and ensure that the promised water cleaning service is provided.
I expect better service, proper quality checks, and greater attention to detail in the future.
More
by reddy8001
Other Employees Tagged:
BRADY GONZALES
Oct 21, 2026 -
Norm Reeves Toyota Dallas responded
We appreciate your business. We'd like to know more about your visit and where you feel we can improve in order to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon.
LaTris Price-Customer Relations Manager-latris.price@normreeves.com
Oct 21, 2026 -
Norm Reeves Toyota Dallas responded
Thank you for reaching out. I'm sorry to hear about the concerns you encountered during your recent visit and would like the opportunity to discuss them with you in greater detail. At your earliest convenience, would you please contact me directly? I look forward to hearing from you. Respectfully, LaTris Price - Customer Relations Manager - latris.price@normreeves.com
The quality of the people that make up the Norm Reeves
Toyota Team is what makes them number one for my Toyota services. The vehicle maintenance and service department is top tier!!!
Toyota Team is what makes them number one for my Toyota services. The vehicle maintenance and service department is top tier!!!
More
by Kendrick Beverly
Service Price Transparency
Oct 09, 2026 -
Norm Reeves Toyota Dallas responded
Hearing that our service department delivers top-tier maintenance for your Toyota Corolla is truly rewarding. Your praise of our team’s quality means a lot to us, and we look forward to serving you again.
LaTris Price-Customer Relations Manager-latris.price@normreeves.com
Thanks to Harveen for the excellent support and
professionalism.
Your guidance and timely updates made the entire service experience smooth.
Really appreciate your dedication and outstanding cust
professionalism.
Your guidance and timely updates made the entire service experience smooth.
Really appreciate your dedication and outstanding customer service.
More
by Lokesh
Verified Customer
Verified Customer
Service Price Transparency
Jun 01, 2026 -
Norm Reeves Toyota Dallas responded
It’s great to hear Harveen’s guidance and professionalism kept your service running smoothly with timely updates. Thank you for trusting us with your Toyota; we look forward to assisting you again.
LaTris Price-Customer Relations Manager-latris.price@normreeves.com
Harveen is always so kind when I have had my car
serviced. I have recently moved about 35 miles away but still drove to Norm Reeves to get my car taken care of because they are alway easy to schedul
serviced. I have recently moved about 35 miles away but still drove to Norm Reeves to get my car taken care of because they are alway easy to schedule with and keep me well informed of what is going on. I will continue to make that drive because I trust them to take good care of my vehicle.
More
by pam060483
Verified Customer
Verified Customer
Other Employees Tagged:
Harveen Toor
May 31, 2026 -
Norm Reeves Toyota Dallas responded
What a pleasure to hear Harveen’s kindness made your visits so smooth and that scheduling and updates have made your drive worthwhile. Thank you for trusting us with your Toyota and for making the trip, and we look forward to caring for your vehicle again.
LaTris Price-Customer Relations Manager-latris.price@normreeves.com
Mo was so helpful!
He was patient and friendly! Will definitely return to Norm Reeves for him.
He was patient and friendly! Will definitely return to Norm Reeves for him.
More
by ymb1728
Verified Customer
Verified Customer
May 31, 2026 -
Norm Reeves Toyota Dallas responded
We’re delighted Mo could provide patient and friendly assistance. Congratulations on your new Toyota Tundra. We look forward to serving you again soon.
LaTris Price-Customer Relations Manager-latris.price@normreeves.com
No pressure, fast service department, offered free
shuttle while waiting. Overall very good experience, would return and recommend to others.
shuttle while waiting. Overall very good experience, would return and recommend to others.
More
by Tim C
Verified Customer
Verified Customer
Service Price Transparency
May 29, 2026 -
Norm Reeves Toyota Dallas responded
We’re happy our team provided pressure-free, swift service and a free shuttle for you. We appreciate your recommendation and your plan to return. We look forward to caring for your Toyota Camry again.
LaTris Price-Customer Relations Manager-latris.price@normreeves.com
Fast and efficient I had a great experience with Norm
Reeves Toyota. Harveen took great care of me.
Reeves Toyota. Harveen took great care of me.
More
by Paulagent23
Verified Customer
Verified Customer
Other Employees Tagged:
Harveen Toor
May 28, 2026 -
Norm Reeves Toyota Dallas responded
We’re thrilled to hear that Harveen provided fast, efficient service for your Toyota. Thank you for your trust, and we look forward to assisting you again.
LaTris Price-Customer Relations Manager-latris.price@normreeves.com
Satisfied with the service especially when notified about
sale prices. Also, the care they showed for the car maintenance.
sale prices. Also, the care they showed for the car maintenance.
More
by cisneroscarolina
Verified Customer
Verified Customer
Service Price Transparency
May 23, 2026 -
Norm Reeves Toyota Dallas responded
Hi Cisneros! We're delighted to know you're satisfied with our service and communication about sale prices at Norm Reeves Toyota Dallas. We also love to hear that our team has shown exceptional care for your car's maintenance! Safe travels!
I was very happy with your service and my service
manager BOB BOSTLEY and the service boy harveen toor they were very helpful thank you 👍
manager BOB BOSTLEY and the service boy harveen toor they were very helpful thank you 👍
More
by DJACOB405
Verified Customer
Verified Customer
Service Price Transparency
May 21, 2026 -
Norm Reeves Toyota Dallas responded
It’s great to hear you’re happy with the service on your Toyota RAV4. Harveen was glad to help and appreciates your kind words. Thank you for trusting us with your maintenance needs.
LaTris Price-Customer Relations Manager-latris.price@normreeves.com
They made the wrong key and it took an hour to correct
after I got there.
after I got there.
More
by Tyler@thekirwans.net
Verified Customer
Verified Customer
Other Employees Tagged:
Harveen Toor
May 19, 2026 -
Norm Reeves Toyota Dallas responded
Tyler, providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention. We would love the opportunity to get in touch with you and address your concerns. Please reach out to us at your earliest convenience.
LaTris Price-Customer Relations Manager-latris.price@normreeves.com