Sergio Leyva
Sergio Leyva at Norm Reeves Toyota Dallas

Sergio Leyva

Service Advisor

Norm Reeves Toyota Dallas

9525 E R L Thornton Fwy
Dallas, TX 75228

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4.9
110 Reviews
4.9

110 Reviews

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110 Reviews of Sergio Leyva

July 13, 2026

Dealership Rating
Employee Rating

Video that was uploaded was very informative. Appointment did not take too long. Video that was uploaded was very informative. Appointment did not take too long. More

by Christinarene23
Recommend Dealer
Yes

Other Employees Tagged: Sergio Leyva

Jul 13, 2026

Norm Reeves Toyota Dallas responded

It’s great to hear the service video clarified each step for your Toyota RAV4 and that we could complete your appointment promptly. We look forward to welcoming you back for your next service. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

July 01, 2026

Dealership Rating
Employee Rating

I have been very happy with the service. I have received at this Toyota dealership. Sergio has been very responsive and communicates well. Beverly in the car rental is just about the lovelie More

by Susan F
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Beverly in rental dept is fantastic

Jul 01, 2026

Norm Reeves Toyota Dallas responded

We’re thrilled you’re pleased with the service for your Toyota. Sergio is happy his responsive approach made a difference and our rental and checkout teams appreciate your kind words. Thank you for the 5-star review. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

June 13, 2026

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Employee Rating

All the staff excellent, I loved it the coffee ☕ Sergio he always responded with a good attitude about all my questions about my car , and I m and good hands with Toyota thank you for your help God bless y More

by liliaherrera71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 13, 2026

Norm Reeves Toyota Dallas responded

Thank you for highlighting our freshly brewed coffee and Sergio’s upbeat approach to your questions. We are pleased you feel confident in our Toyota service team. Thank you and God bless you. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

June 11, 2026

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Employee Rating

Miy buen servicio de Sergio Leyva y de Pedro Cachay en ventas . Son muy amables y atentos. Los recomendare More

by ANANDRAS26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Pedro Cachay

Jun 11, 2026

Norm Reeves Toyota Dallas responded

¡Gracias por recomendar a Sergio y Pedro! Nos alegra que le hayan brindado un servicio atento. ¡Gracias por elegir Norm Reeves Toyota Dallas! - Norm Reeves Toyota Dallas

May 29, 2026

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Employee Rating

No pressure, fast service department, offered free shuttle while waiting. Overall very good experience, would return and recommend to others. More

by Tim C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Harveen Toor , Geraldo?

May 29, 2026

Norm Reeves Toyota Dallas responded

We’re happy our team provided pressure-free, swift service and a free shuttle for you. We appreciate your recommendation and your plan to return. We look forward to caring for your Toyota Camry again. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

May 24, 2026

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Employee Rating

5k Service was quick and easy with my appointment I had with Sergio. I will definitely be back for my future services to Norm Reeves Toyota Dallas and will request for Sergio every time! More

by chris.h
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 24, 2026

Norm Reeves Toyota Dallas responded

We’re pleased your 5K service was smooth and efficient with Sergio. Thank you for trusting us with your Toyota. We’ll be ready to have Sergio assist you on your next visit. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

May 23, 2026

Dealership Rating
Employee Rating

Did what I asked, provided questions for my car's evaluation and made some good recommendations for next service. More

by bd4739
Recommend Dealer
Yes

Other Employees Tagged: Sergio Leyva

May 23, 2026

Norm Reeves Toyota Dallas responded

Sergio and our team are glad we could fulfill your requests and provide helpful recommendations for your Camry’s upcoming maintenance. We look forward to assisting you when it is time for that follow up. Thank you for trusting us with your Toyota. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

May 18, 2026

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I brought my car in for an oil change and the service was fast but thorough. They provided a shuttle back to my house so I didn't have to wait at the dealership. Once the service was completed, they automati More

by dlw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 18, 2026

Norm Reeves Toyota Dallas responded

We’re happy to offer quick, detailed service and convenient shuttle service. We appreciate your feedback and hope to welcome you back to Norm Reeves Toyota Dallas in the future. Safe travels!

May 14, 2026

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Employee Rating

Excellent service from Edwin and Sergio—they are always very friendly and treat you exceptionally well. I highly recommend both of them. Ask for Sergio or Edwin; they are both top-notch. A1PLUS More

by perocaza
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Edwin Aguilar

May 14, 2026

Norm Reeves Toyota Dallas responded

Thank you for sharing your experience with Edwin and Sergio during your recent Toyota service. We’re pleased they provided friendly, attentive care. We look forward to welcoming you back soon. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

May 13, 2026

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Employee Rating

En general muy buen servicio y muy responsables. Y cualquier irregularidad tratan de resolver en el mínimo tiempo. More

by zaguitoarr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Edwin Aguilar

May 14, 2026

Norm Reeves Toyota Dallas responded

Gracias por compartir sus comentarios sobre Norm Reeves Toyota Dallas. Nos alegra saber que nuestro equipo sigue brindándole un servicio eficiente y de alta calidad.

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