Sergio Leyva
Sergio Leyva at Norm Reeves Toyota Dallas

Sergio Leyva

Service Advisor

Norm Reeves Toyota Dallas

9525 E R L Thornton Fwy
Dallas, TX 75228

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4.9
115 Reviews
4.9

115 Reviews

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115 Reviews of Sergio Leyva

October 12, 2026

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Employee Rating

Service dept. is always great from beginning to end. 100/10 Will recommend for sure! Sergio is amazing! He's always very kind and explains what work needs to be do More

by vmarquez18
Recommend Dealer
Yes

Other Employees Tagged: Sergio Leyva

Oct 13, 2026

Norm Reeves Toyota Dallas responded

Thank you for your glowing review of our Service Department! It's great to know Sergio made your experience smooth and enjoyable from start to finish. We truly appreciate your recommendation. See you next time at Norm Reeves Toyota Dallas!

October 09, 2026

Dealership Rating
Employee Rating

The quality of the people that make up the Norm Reeves Toyota Team is what makes them number one for my Toyota services. The vehicle maintenance and service department is top tier!!! More

by Kendrick Beverly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 09, 2026

Norm Reeves Toyota Dallas responded

Hearing that our service department delivers top-tier maintenance for your Toyota Corolla is truly rewarding. Your praise of our team’s quality means a lot to us, and we look forward to serving you again. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

September 19, 2026

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Employee Rating

Quick easy, hassle free Sergio was great as always, tackled my problem on the car as always. Had me a new tire in a few days More

by Big.B
Recommend Dealer
Yes

Other Employees Tagged: Sergio Leyva

Sep 20, 2026

Norm Reeves Toyota Dallas responded

We’re glad the service on your Toyota Crown was swift and hassle-free. Hearing that Sergio resolved your tire issue promptly and got you back on the road in just a few days means a lot to our service team. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

September 16, 2026

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Employee Rating

It seems like every time I take my car there something go wrong where I have to leave it. What mechanic are they hiring now? Other than the break downs caused by the mechanic I would prefer to take my car to More

by Cindymillineum
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 17, 2026

Norm Reeves Toyota Dallas responded

We regret to hear about your experiences, and we take your feedback seriously. It's our goal to provide reliable service, and I apologize for any inconvenience you've faced. I would love the opportunity to discuss this further and find a resolution for you. Please reach out to me when you have a moment. Thank you, LaTris Price - Customer Relations Manager - latris.price@normreeves.com

September 02, 2026

Dealership Rating
Employee Rating

Employees I spoke to Explain n detail exactly what I needed to know, which is much Appreciated, n every Aspect. More

by Chiquis.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alex Marin

Sep 02, 2026

Norm Reeves Toyota Dallas responded

Chiquis, thank you for your review of Norm Reeves Toyota Dallas! We are happy to hear that the team provided helpful information along the way. We are always here to help!

July 13, 2026

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Employee Rating

Video that was uploaded was very informative. Appointment did not take too long. Video that was uploaded was very informative. Appointment did not take too long. More

by Christinarene23
Recommend Dealer
Yes

Other Employees Tagged: Sergio Leyva

Jul 13, 2026

Norm Reeves Toyota Dallas responded

It’s great to hear the service video clarified each step for your Toyota RAV4 and that we could complete your appointment promptly. We look forward to welcoming you back for your next service. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

July 01, 2026

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Employee Rating

I have been very happy with the service. I have received at this Toyota dealership. Sergio has been very responsive and communicates well. Beverly in the car rental is just about the lovelie More

by Susan F
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Beverly in rental dept is fantastic

Jul 01, 2026

Norm Reeves Toyota Dallas responded

We’re thrilled you’re pleased with the service for your Toyota. Sergio is happy his responsive approach made a difference and our rental and checkout teams appreciate your kind words. Thank you for the 5-star review. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

June 13, 2026

Dealership Rating
Employee Rating

All the staff excellent, I loved it the coffee ☕ Sergio he always responded with a good attitude about all my questions about my car , and I m and good hands with Toyota thank you for your help God bless y More

by liliaherrera71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 13, 2026

Norm Reeves Toyota Dallas responded

Thank you for highlighting our freshly brewed coffee and Sergio’s upbeat approach to your questions. We are pleased you feel confident in our Toyota service team. Thank you and God bless you. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

June 11, 2026

Dealership Rating
Employee Rating

Miy buen servicio de Sergio Leyva y de Pedro Cachay en ventas . Son muy amables y atentos. Los recomendare More

by ANANDRAS26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Pedro Cachay

Jun 11, 2026

Norm Reeves Toyota Dallas responded

¡Gracias por recomendar a Sergio y Pedro! Nos alegra que le hayan brindado un servicio atento. ¡Gracias por elegir Norm Reeves Toyota Dallas! - Norm Reeves Toyota Dallas

May 29, 2026

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Employee Rating

No pressure, fast service department, offered free shuttle while waiting. Overall very good experience, would return and recommend to others. More

by Tim C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Harveen Toor , Geraldo?

May 29, 2026

Norm Reeves Toyota Dallas responded

We’re happy our team provided pressure-free, swift service and a free shuttle for you. We appreciate your recommendation and your plan to return. We look forward to caring for your Toyota Camry again. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

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