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Antonio Holmes
Antonio Holmes at Norm Reeves Toyota Dallas

Antonio Holmes

Service Advisor

Norm Reeves Toyota Dallas

9525 E R L Thornton Fwy
Dallas, TX 75228

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4.6
147 Reviews
4.6

147 Reviews

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147 Reviews of Antonio Holmes

August 01, 2026

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Employee Rating

Excelente dealer personal muy amable y atento con los clinetes excelente area de espera se los recomiendo More

by 070186sebastian
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Pedro Cachay

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Aug 01, 2026

Norm Reeves Toyota Dallas responded

We appreciate you mentioning the attentiveness of our team and the comfort of our waiting area. It’s great to hear you felt well taken care of when visiting for your new Toyota Tundra. Please let us know anytime we can help you again. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

July 26, 2026

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Employee Rating

Seems that during my last device visit my truck was parked near a paint spray booth or exhaust from one and now has white paint specks covering one entire side of the vehicle. I will hope that this mes More

by danthinnes
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Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Jul 27, 2026

Norm Reeves Toyota Dallas responded

Thank you, Dan, for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. While we're disappointed to learn that we didn't meet your expectations, we'd like to work with you to prevent this from happening again. If you don't mind, please reach out to us; we would love to address your concerns. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

July 07, 2026

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Zero communication and didn’t even do the inspection. I had to pick up my car after hours because he didn’t bother to call me More

by miguelarellanojr
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Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Jul 07, 2026

Norm Reeves Toyota Dallas responded

Thank you for sharing your feedback. We sincerely apologize for the lack of communication and for not meeting your expectations during your visit. We understand how frustrating it is to be left without updates and to have to make arrangements to pick up your vehicle after hours. Your experience is not the level of service we strive to provide, and we would appreciate the opportunity to learn more and address your concerns. Please feel free to contact us directly so we can discuss this further and work toward making things right. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

July 06, 2026

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Did not honor appointment and took hours longer than expected and charged more than quoted for services. Wrote to the management regarding the experience and received no reply. More

by jaredn7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Jul 07, 2026

Norm Reeves Toyota Dallas responded

Jared, we're truly sorry to hear about the inconvenience you experienced with your appointment and the lack of response to your concerns. We pride ourselves on providing timely and reliable service, so this feedback is concerning to us. Would you please contact me at your earliest convenience? We would love the opportunity to make this right and regain your trust. Best, LaTris Price - Customer Relations Manager - latris.price@normreeves.com

June 21, 2026

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Antonio always makes service on our vehicles seamless. Great communication. Get my car back at time promised. More

by eileen m.
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 21, 2026

Norm Reeves Toyota Dallas responded

It’s great to hear Antonio ensured your Toyota Prius Prime service went smoothly, kept you informed, and returned the car when promised. Thank you for the five-star review. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

June 20, 2026

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Great service all the time. Evryone is so helpfull. Allways explain everything very detailed. Apreciate it More

by griselda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Pena

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Jun 20, 2026

Norm Reeves Toyota Dallas responded

Thank you for the five-star review. We’re glad John and Antonio provide clear, detailed explanations and friendly assistance when servicing your Toyota Corolla Cross. We look forward to helping you again. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

June 15, 2026

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Employee Rating

I had a very good experience, both at the dealership and with customer service. I will return whenever it is convenient for me. More

by ramatg0468
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 15, 2026

Norm Reeves Toyota Dallas responded

Hi Rama! We're delighted to hear about your positive experience with both our dealership and customer service team! Thank you for choosing Norm Reeves Toyota Dallas. We look forward to welcoming you back whenever it's convenient for you! Safe travels!

May 31, 2026

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Employee Rating

They are doing very good job Toyota sending coupes help full for us.keep on sending coupons. Appreciate your service More

by sugelgeorge
Recommend Dealer
Yes

Other Employees Tagged: Antonio Holmes

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May 31, 2026

Norm Reeves Toyota Dallas responded

Hello, thank you for your 5-star review. We’re glad the service on your Toyota RAV4 and the coupons have been helpful. We appreciate your support and look forward to assisting you again. Antonio LaTris Price-Customer Relations Manager-latris.price@normreeves.com

May 13, 2026

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Best Dealership in Dallas, Texas to make a deal for a new or used Toyota! More

by ackertmary
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Marcos Monrial, Bishwa Panthi

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May 13, 2026

Norm Reeves Toyota Dallas responded

Congratulations on your new Toyota RAV4 and we're delighted you consider us the best in Dallas for Toyota purchases. Thank you for your 5-star rating. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

May 13, 2026

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Normal Reeves takes care of you from the beginning to the end. They are family. More

by ackertmary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 13, 2026

Norm Reeves Toyota Dallas responded

It’s wonderful you felt like family from start to finish. Antonio and our team are grateful for your trust in our Toyota service. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

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