I was told that my oil change would take about an hour.
I was there for four hours! I have never waited 4 hours for an oil change.
I was there for four hours! I have never waited 4 hours for an oil change.
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by dpi
Verified Customer
Verified Customer
Other Employees Tagged:
Antonio Holmes
Jan 21, 2026 -
Norm Reeves Toyota Dallas responded
Thank you for bringing this to our attention. Our goal is to ensure that every visitor to the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case, and we'd love the opportunity to get more details to see if we can turn this situation around for you.
LaTris Price-Customer Relations Manager-latris.price@normreeves.com
Jan 21, 2026 -
Norm Reeves Toyota Dallas responded
Thank you for bringing this to our attention. Our goal is to ensure that every visitor to the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case, and we'd love the opportunity to get more details to see if we can turn this situation around for you.
LaTris Price-Customer Relations Manager-latris.price@normreeves.com
Usually, I have a good experience when going to the
service department at Norm Reeves Toyota, however, this visit was unexpectedly long. I had a 9:00 AM appointment, and when I checked at 12:30, they h
service department at Norm Reeves Toyota, however, this visit was unexpectedly long. I had a 9:00 AM appointment, and when I checked at 12:30, they hadn’t even begun working on my vehicle. I eventually used the shuttle to get home and took an Uber back when they finally finished, and I could take a break from work.
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by MomOf5
Verified Customer
Verified Customer
Service Price Transparency
Jan 20, 2026 -
Norm Reeves Toyota Dallas responded
Thanks for sharing your thoughts about your experience with Norm Reeves Toyota Dallas. We apologize for the time it took for your scheduled appointment. We do truly appreciate your business and hope to see you again soon!
LaTris Price-Customer Relations Manager-latris.price@normreeves.com
The best experience I have ever had!
He took care of my car and was so very nice! I was very happy!
He took care of my car and was so very nice! I was very happy!
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by Rangers74
Verified Customer
Verified Customer
Other Employees Tagged:
Antonio Holmes
Jan 17, 2026 -
Norm Reeves Toyota Dallas responded
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Norm Reeves Toyota Dallas.
LaTris Price-Customer Relations Manager-latris.price@normreeves.com
Brian and Antonio in the service department are AMAZING!
They truly went above and beyond to make sure I was taken care of and completely satisfied. Because of these two, I will be a Norm Reeves customer fo
They truly went above and beyond to make sure I was taken care of and completely satisfied. Because of these two, I will be a Norm Reeves customer for life. Way to go, Norm Reeves Toyota!!
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by khaddock
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Brian
Jan 16, 2026 -
Norm Reeves Toyota Dallas responded
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.
LaTris Price-Customer Relations Manager-latris.price@normreeves.com
The technician didn't reset my maintenance light
indicator. Thank God Shelly was still there. The reason I came was for a oil change. I figured that this was the reason my maintenance indicator was
indicator. Thank God Shelly was still there. The reason I came was for a oil change. I figured that this was the reason my maintenance indicator was on. The mechanic didn't turn it off or reset it.
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by Bestteacher_03
Verified Customer
Verified Customer
Other Employees Tagged:
Antonio Holmes
Jan 13, 2026 -
Norm Reeves Toyota Dallas responded
Thank you for sharing your experience with us. We are sorry to hear our team missed a detail during your appointment, but we are happy to hear that Shelly stepped up to help you out. Please contact us if you’d like to discuss further - we’re here to help. -Norm Reeves Toyota Dallas
LaTris Price - Customer Relations Manager - latris.price@normreeves.com
Took the car in for regular servicing and a recall
notice. I stayed to wait for it. Nice waiting room. Quick and easy checkout when the car was ready about 3 hours later (software update probably t
notice. I stayed to wait for it. Nice waiting room. Quick and easy checkout when the car was ready about 3 hours later (software update probably took the most time). The experience was about what I expected.
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by nhc0100_morrow
Verified Customer
Verified Customer
Jan 09, 2026 -
Norm Reeves Toyota Dallas responded
Thank you for sharing your experience! We’re glad you found the waiting area comfortable and the checkout process smooth. We appreciate your patience during the software update and look forward to serving you again in the future! - The Norm Reeves Toyota Dallas Team
They try to make your time there worth it, even if
something isn't initially panning out as expected.
something isn't initially panning out as expected.
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by reesemdodson
Verified Customer
Verified Customer
Service Price Transparency
Jan 07, 2026 -
Norm Reeves Toyota Dallas responded
Hi Reesem! Thank you for your feedback! We are happy to hear our team was helpful. We look forward to seeing you again at Norm Reeves Toyota Dallas!
It was timely and Antonio was informative and
professional!! I knew about how long my service would take and Antonio asked if I had any questions or concerns.
professional!! I knew about how long my service would take and Antonio asked if I had any questions or concerns.
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by bdbell63
Verified Customer
Verified Customer
Other Employees Tagged:
Antonio Holmes
Jan 06, 2026 -
Norm Reeves Toyota Dallas responded
Hi Bell! We’re glad that Antonio kept you informed and comfortable throughout your visit! Thank you for choosing Norm Reeves Toyota Dallas. See you next time!
5 hours for basic services.
Happens every time when they set a 90 minute expectation.
Happens every time when they set a 90 minute expectation.
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by Shane
Verified Customer
Verified Customer
Service Price Transparency
Dec 29, 2025 -
Norm Reeves Toyota Dallas responded
Thank you for sharing your feedback. We sincerely apologize for the extended wait time and the inconvenience caused by not meeting the expected timeframe. Your time is valuable, and we understand how frustrating this can be. We’re reviewing our processes to improve efficiency and ensure a better experience moving forward. Please feel free to reach out to us directly if there’s anything we can do to make this right.
LaTris Price-Customer Relations Manager-latris.price@normreeves.com
Purchased my vehicle from cowboy Toyota which is now Norm
Reeves Toyota. Last few times I've been unhappy with the service. Will not go into details of my past experiences but can just say that I will no lon
Reeves Toyota. Last few times I've been unhappy with the service. Will not go into details of my past experiences but can just say that I will no longer be having Norm Reeves Toyota service my vehicle.
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by ZROBURN_68_1
Verified Customer
Verified Customer
Service Price Transparency
Dec 29, 2025 -
Norm Reeves Toyota Dallas responded
Thank you for sharing your feedback. We’re truly sorry to hear about your recent experiences and that we’ve fallen short of your expectations. Your trust means a lot to us, and we regret that we didn’t provide the level of service you deserve. If you’re open to it, we’d appreciate the opportunity to learn more and make things right. Please feel free to reach out to us directly. Thank you for giving us the chance to improve.
LaTris Price-Customer Relations Manager-latris.price@normreeves.com