Shelly Jackowski
Shelly Jackowski at Norm Reeves Toyota Dallas

Shelly Jackowski | Page 2

Service Advisor

Norm Reeves Toyota Dallas

9525 E R L Thornton Fwy
Dallas, TX 75228

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4.9
626 Reviews
4.9

626 Reviews

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626 Reviews of Shelly Jackowski

September 26, 2026

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Employee Rating

Shelly Jackowski is an absolute shining star in the service department! I have been going to her for years, and she is the sole reason I keep coming back to this dealership. She always keeps my Camry r More

by TOUVOK
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Sep 26, 2026

Norm Reeves Toyota Dallas responded

Hearing that Shelly’s clear explanations and integrity keep you at ease means a lot to our service team. We’re proud to have Shelly caring for your Toyota Camry, and we appreciate the trust you’ve placed in our department over the years. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

September 24, 2026

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Excellent service and always on time. Glad to receive the video of work being done. More

by Grace
Service Price Transparency
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Recommend Dealer
Yes
Sep 24, 2026

Norm Reeves Toyota Dallas responded

Your appreciation for the video updates highlights how our service department aims for transparency. We’re glad the service on your Toyota Highlander Hybrid was punctual and of high quality. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

September 24, 2026

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Dealership name has changed, but Shelly J is awesome Customer Service and always has been! More

by Pearl4Runner
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Recommend Dealer
Yes
Sep 24, 2026

Norm Reeves Toyota Dallas responded

Your Toyota Yaris Sedan continues to receive outstanding care thanks to Shelly. Hearing that you’ve always experienced such reliable support means a lot to our service team. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

September 22, 2026

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I had a Good service while I was there at the dealership they were so helpful More

by ROJEDA214
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Recommend Dealer
Yes
Sep 22, 2026

Norm Reeves Toyota Dallas responded

Thank you for the five-star rating! We’re glad our service team could help during your Toyota Tundra service. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

September 18, 2026

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People I’ve dealt with the most are Shelley Jackowski & Billy Goss. I’m 35 miles away (The Colony( & the drive is not only worth it; I would not go anywhere else. More

by HappyRav4Owner
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Billy Goss

Sep 19, 2026

Norm Reeves Toyota Dallas responded

Thank you for sharing your feedback about Shelley and Billy! Your support means a lot to us, and we are truly grateful for your kind words. Drive safely, and we look forward to assisting you again at Norm Reeves Toyota Dallas!

September 17, 2026

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Shelly Jackowski is a wonderful service rep. Norm Reeves is my service home for our two Rav4s!!! More

by HappyRav4Owner
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Billy Goss

Sep 18, 2026

Norm Reeves Toyota Dallas responded

Thank you for leaving us this five-star review and for your kind words about our service team at Norm Reeves Toyota Dallas! We'll see you next time!

September 14, 2026

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Excellent customer service. My Advisor Shelly, very friendly and professional. Very helpful and timely throughout the entire process . I Highly recommend this dealership for More

by fayewarner
Service Price Transparency
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Recommend Dealer
Yes
Sep 15, 2026

Norm Reeves Toyota Dallas responded

We couldn't agree more! Thank you for choosing Norm Reeves Toyota Dallas and for sharing your support for Shelly. See you next time! Safe travels!

September 11, 2026

Dealership Rating
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This dealership has serviced 5 vehicles for me, really love Ms. Shelly, please keep her More

by johnnie0513
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Recommend Dealer
Yes

Other Employees Tagged: Justin

Sep 11, 2026

Norm Reeves Toyota Dallas responded

Consistency and personal attention are at the heart of how our service department operates. Knowing you’ve entrusted five vehicles to us and that Shelly has made such an impression means a lot to our team. Shelly will be thrilled to hear your kind words, and we appreciate your continued loyalty. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

September 06, 2026

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The standard for service and the service advisors is Shelly Jackowski. She makes the wait and the unreasonably expensive time in the Norm Reeves Toyota Dallas service & parts department an overall good More

by arfieldscooper20
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Antonio Holmes

Sep 07, 2026

Norm Reeves Toyota Dallas responded

We couldn't agree more about Shelly's exceptional customer service skills. We're lucky to have her on our team and will be passing along your kind words to her. Thank you for choosing Norm Reeves Toyota of Dallas!

August 30, 2026

Dealership Rating
Employee Rating

I love the atmosphere and my service advisor Shelley she is da Bomb everybody was nice and courteous great experience if tou any type of Toyota I admonishe you to bring it Norman Reeves Toyota of Dallas! More

by raycwalker62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 30, 2026

Norm Reeves Toyota Dallas responded

Your kind words about our atmosphere and Shelly’s work on your Avalon reflect exactly what we aim for. Knowing you found our team courteous and helpful means a lot to us. We appreciate your recommendation and look forward to serving you again. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

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