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Shelly Jackowski

Overview Reviews (599) Inventory (190)

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Shelly Jackowski

Shelly Jackowski | Page 2

Service Advisor

Norm Reeves Toyota Dallas

9525 E R L Thornton Fwy
Dallas, TX 75228

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4.9

599 Reviews

Overview Reviews (599) Inventory (190)

4.9

599 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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599 Reviews of Shelly Jackowski

May 31, 2026

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Shelley received an extremely high endorsement from a local reputable mechanic. I was searching for a new dealership after another dealership was sold. A service advisor at the other dealership tried to local reputable mechanic. I was searching for a new dealership after another dealership was sold. A service advisor at the other dealership tried to upsell me on parts that should last many years. The local reputable mechanic advised me to work with Shelley. Shelley is a straight shooting person. More

by BenThereDoneThat

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Shelly Jackowski

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May 31, 2026 -

Norm Reeves Toyota Dallas responded

We’re glad to learn that Shelly’s direct service advice came highly recommended. We’re happy she could provide honest assistance during your Toyota RAV4 maintenance. Thank you for trusting Shelly’s guidance. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

May 29, 2026

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Always efficient and Shelly is great she cares about her customers all the time thank you customers all the time thank you More

by OCTAVIOJAQ

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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May 29, 2026 -

Norm Reeves Toyota Dallas responded

We’re glad to hear our service was efficient and that Shelly’s attentive support made all the difference. Thank you for your kind words and for trusting us with your Toyota. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

May 22, 2026

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Shelly is the best! She was so helpful and friendly. I always look forward to working with her. She was so helpful and friendly. I always look forward to working with her. More

by john.sturdivant

Verified Customer

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Workmanship

Service Time

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Recommend Dealer

Yes

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May 22, 2026 -

Norm Reeves Toyota Dallas responded

It’s fantastic to hear Shelly provided such helpful and friendly support during your Toyota Highlander service. We appreciate your loyalty and look forward to assisting you again. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

May 19, 2026

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I waited 2 hours for an oil change although not the service advisors fault. The technicians never informed the service advisor of what was going on. Apparently I had some transmission fluid that leaked service advisors fault. The technicians never informed the service advisor of what was going on. Apparently I had some transmission fluid that leaked all over they were cleaning up but regardless it doesn't take 2 hours. More

by rob55

Verified Customer

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Workmanship

Service Time

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Recommend Dealer

Yes

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May 19, 2026 -

Norm Reeves Toyota Dallas responded

Rob, we appreciate your business. We'd like to know more about your visit and where you feel we can improve to make your next visit a 5-star experience. Please contact us directly. LaTris Price, Customer Relations Manager-latris.price@normreeves.com

May 17, 2026

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Shelly is amazing and so is the tr she works with. Very professional and personable. Honest and a straight shooter. Very professional and personable. Honest and a straight shooter. More

by ashleykmarshall

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Shelly Jackowski

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May 17, 2026 -

Norm Reeves Toyota Dallas responded

Thank you for highlighting Shelly’s professional and honest approach. We’re delighted our team made your Toyota Camry service both personable and straightforward. We look forward to assisting you again in the future. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

May 14, 2026

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Very professional and up front regarding service needs. Great customer service dealing with Shellie. Transport to home and back to the dealership was excellent Great customer service dealing with Shellie. Transport to home and back to the dealership was excellent More

by Benjo73

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Shelly Jackowski

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May 14, 2026 -

Norm Reeves Toyota Dallas responded

We’re glad to hear that our team provided clear communication about your Avalon’s service needs. Shelly is happy to know you felt well cared for, and we’re delighted the shuttle service worked smoothly for your trip home and back. We appreciate your feedback. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

May 11, 2026

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I love working with Shelley. She is so helpful and trustworthy she is the reason that I keep coming back. She is so helpful and trustworthy she is the reason that I keep coming back. More

by Adela Cortez

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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May 12, 2026 -

Norm Reeves Toyota Dallas responded

It’s great to know that Shelly’s helpful and trustworthy approach encourages you to return. Thank you for trusting us with your Toyota Sienna service. We look forward to assisting you again. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

May 09, 2026

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Great, as usual ! Shelley was very attentive, keeping me up to date on the progress of what was being done for my Venza. Shelley was very attentive, keeping me up to date on the progress of what was being done for my Venza. More

by Bhop852

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Shelly Jackowski

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May 09, 2026 -

Norm Reeves Toyota Dallas responded

Thank you for choosing us again. We’re glad Shelly kept you informed on your Toyota Venza service. We’re here whenever you need assistance. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

May 08, 2026

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I will never go anywhere else for my service except Shelly. I had to spend $4000 on my 2014 prius but I was happy to do it because I really feel Shelly cares about me and I trust her recommendations. Shelly. I had to spend $4000 on my 2014 prius but I was happy to do it because I really feel Shelly cares about me and I trust her recommendations. More

by Ms.whinery

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Shelly Jackowski

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May 09, 2026 -

Norm Reeves Toyota Dallas responded

It’s great to hear that Shelly made you feel cared for and that you trusted her recommendations for your Toyota Prius c service. Thank you for spending $4000 on your 2014 Prius c; your loyalty means a lot to our service team. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

April 28, 2026

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Great dealership, with people who care. I love Shelly, she's amazing, no nonsense, and always looking out for her clients. I love Shelly, she's amazing, no nonsense, and always looking out for her clients. More

by monapandey

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Shelly Jackowski

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Apr 28, 2026 -

Norm Reeves Toyota Dallas responded

Thank you for trusting us with your Toyota Prius service and for highlighting Shelly’s amazing, no-nonsense approach. We’re thrilled her care and dedication made your experience so positive. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

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