Edwin Aguilar | Page 9

"I recently had the pleasure of visiting Norm Reeves Toyota of Dallas for my vehicle's maintenance, and I was thoroughly impressed! The dealership's facilities are modern and clean, with a welcoming atm Toyota of Dallas for my vehicle's maintenance, and I was thoroughly impressed! The dealership's facilities are modern and clean, with a welcoming atmosphere that makes you feel at ease. But what truly sets Norm Reeves Toyota apart is their exceptional staff, particularly Harveen, my service advisor. Harveen is a rockstar! Not only is he extremely knowledgeable about Toyotas, but he's also incredibly friendly, courteous, and communicative. Harveen took the time to explain every detail of the maintenance work, answered all my questions, and even provided me with regular updates on the status of my vehicle. His professionalism, transparency, and genuine care for customers are truly commendable. Overall, I'm so grateful to have found a trustworthy dealership like Norm Reeves Toyota of Dallas, and I couldn't recommend Harveen and the team more highly! If you're looking for a hassle-free car maintenance experience, look no further!" More

by Car enthusiast Verified Customer Verified Customer

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When arrived it took 5 min for someone to help when I sit down, no coffee no refreshing no anything was awful. It took them 25 to 30 minutes just for an oil change that they didn’t do first. I agreed to them down, no coffee no refreshing no anything was awful. It took them 25 to 30 minutes just for an oil change that they didn’t do first. I agreed to them work on my car. Nothing still was offered no special no discount no drink. Nothing I was very disappointed. No good customer service at all. More

by sheliayoung575 Verified Customer Verified Customer

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Though I purchased a new Tundra from this location in October 2024, the sales manager under the new ownership made it clear to me that they didn't view me as their customer. Service was terrible, with th October 2024, the sales manager under the new ownership made it clear to me that they didn't view me as their customer. Service was terrible, with the advisors acting as if the customers were more an obstacle than the point, poor facilities, with trash strewn about, and rude advisors. I purchased a $65,000.00 luxury vehicle and expect to be treated as such. BMW and Acura treat me much better, even though I'm bringing in much older cars, worth much less, that weren't even purchased from their location. I recommend finding any other dealer. I will not return for future purchases or service. More

by landon.westbrook Verified Customer Verified Customer

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Justin was able to assist me with my tire issue. I had taken in the vehicle a few weeks prior to Edwin Aguilar. We paid $200 to have the tire checked. They just said it was filled with fix a flat, b I had taken in the vehicle a few weeks prior to Edwin Aguilar. We paid $200 to have the tire checked. They just said it was filled with fix a flat, but I guess never checked it enough to see that there was actually a nail on the side of the tire, but Justin was wonderful getting me in and out and getting that tire replaced. More

by amariscarmona Verified Customer Verified Customer

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