Edwin Aguilar
Edwin Aguilar at Norm Reeves Toyota Dallas

Edwin Aguilar | Page 9

SERVICE ADVISOR

Norm Reeves Toyota Dallas

9525 E R L Thornton Fwy
Dallas, TX 75228

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4.5
82 Reviews

Languages Spoken

English English

Spanish Spanish

4.5

82 Reviews

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82 Reviews of Edwin Aguilar

January 15, 2025

Dealership Rating
Employee Rating

Though I purchased a new Tundra from this location in October 2024, the sales manager under the new ownership made it clear to me that they didn't view me as their customer. Service was terrible, with th More

by landon.westbrook
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Nathan Asmus, Justin Auchter, Jhoseph Hatcher, Scott Henderson, Carlos Lopez

Jan 16, 2025

Norm Reeves Toyota Dallas responded

We appreciate you sharing your feedback with us, Landon. We're disappointed to read that your shopping experience and subsequent service visit were not up to your expectations. These are issues that we will be addressing with our staff to give you and other customers a five-star experience. If you would like to discuss these matters with our General Manager, please contact Bryan Haarhues at bryan.Haarhues@normreeves.com or 945-348-0174. Thank you.

Jan 16, 2025

landon.westbrook responded

I already tried that route. Bryan offered to do the work at no charge, which I accepted, but he was not interested in discussing the employee behavior and attitudes. Also, the service department determined they couldn't or wouldn't do the work (I'm unable to tell which because I was given conflicting information), and waited for me to show back up to tell me. This dealership is not the closest one to me, so they could have saved me a lot of time and frustration by just calling me.

January 15, 2025

Dealership Rating
Employee Rating

Justin was able to assist me with my tire issue. I had taken in the vehicle a few weeks prior to Edwin Aguilar. We paid $200 to have the tire checked. They just said it was filled with fix a flat, b More

by amariscarmona
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Antonio Holmes , Justin Auchter, Ronald Gallagher

Jan 16, 2025

Norm Reeves Toyota Dallas responded

We're relieved that you could get your tire issues resolved with the help of Justin, Amaris! We can understand how frustrated you were about missing the nail in your tire last time. Thanks for taking a chance on us again! We hope to see you at your next service appointment, which you can book online.

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