Norm Reeves Toyota Dallas

I waited 2 hours for an oil change although not the service advisors fault. The technicians never informed the service advisor of what was going on. Apparently I had some transmission fluid that leaked service advisors fault. The technicians never informed the service advisor of what was going on. Apparently I had some transmission fluid that leaked all over they were cleaning up but regardless it doesn't take 2 hours. More

The purchasing process was smooth and Tamara the sales rep was amazing and helpful. The only part of the process we didn't appreciate was the lack of clarity around new grad rebates. My daughter graduated rep was amazing and helpful. The only part of the process we didn't appreciate was the lack of clarity around new grad rebates. My daughter graduated and was excited to choose Toyota because of this manufacturer rebate, but on the end she was told it wasn't possible, even though she verified this through id.me and meets all the qualifications. The dealership should be have been much more helpful and proactive in navigating the process. Especially since this is not a dealership rebate but it's a manufacturer rebate. Also subsequent calls to Toyota credit services and HQ were very helpful. In the end this rebate that is widely advertised, feels like a scam to draw in customers. More

I brought my car in for an oil change and the service was fast but thorough. They provided a shuttle back to my house so I didn't have to wait at the dealership. Once the service was completed, they automati fast but thorough. They provided a shuttle back to my house so I didn't have to wait at the dealership. Once the service was completed, they automatically sent the shuttle driver back for me. Always appreciate their clear, transparent communication along with their great service. More

Shelly is amazing and so is the tr she works with. Very professional and personable. Honest and a straight shooter. Very professional and personable. Honest and a straight shooter. More

I received great customer service from everyone at the dealership. It was very easy to make my appointment, and the entire staff was helpful, friendly, and attentive throughout the process. Everyone made dealership. It was very easy to make my appointment, and the entire staff was helpful, friendly, and attentive throughout the process. Everyone made the experience smooth and stress-free. Thank you for the excellent service! More

Very professional and up front regarding service needs. Great customer service dealing with Shellie. Transport to home and back to the dealership was excellent Great customer service dealing with Shellie. Transport to home and back to the dealership was excellent More

Excellent service from Edwin and Sergio—they are always very friendly and treat you exceptionally well. I highly recommend both of them. Ask for Sergio or Edwin; they are both top-notch. A1PLUS very friendly and treat you exceptionally well. I highly recommend both of them. Ask for Sergio or Edwin; they are both top-notch. A1PLUS More

My sales consultant Pedro Cachay was so helpful on getting me my first car! He was walking me every step of the way and letting me know what I was getting myself into on securing my very first car. I getting me my first car! He was walking me every step of the way and letting me know what I was getting myself into on securing my very first car. I would definitely recommend anyone looking to buy a Toyota here at this location and I would definitely recommend Pedro as their sales consultant. So happy with my 2026 Toyota Corolla and happy to be a customer here! More

Pedro was very amazing and patient with us. Helped me and my son get approved on his first car. Was very honest and got us the best deals. If your looking to buy a car, contact Pedro, definitel Helped me and my son get approved on his first car. Was very honest and got us the best deals. If your looking to buy a car, contact Pedro, definitely recommend him!!! More