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Norm Reeves Toyota Dallas

Dallas, TX

4.6
6,243 Reviews
Are you searching for a vehicle that commands attention across Dallas, Forney, Mesquite, and Garland, TX? The team at Norm Reeves Toyota Dallas is here to provide you with an exciting, reliable vehicle you'll love for years to come. From the moment you arrive, you'll become part of our extended family. Our team is passionate about serving you, fulfilling your automotive needs, and supporting your community. Looking for your next car near Dallas, Fort Worth, or Irving, Texas? Your journey starts with finding the right dealership. While there are many options in Dallas County, only Norm Reeves Toyota Dallas offers Super Prices, Super Selection, and a Super Experience. A Super Selection of Toyota Vehicles Plus, explore HUNDREDS of pre-owned cars from all the top brands! When you visit our showroom, you’ll always find an impressive range of vehicles. We have hundreds of new Toyota models available, from sporty sedans like the Corolla and Camry to rugged SUVs like the Highlander and RAV4, plus versatile trucks like the Tacoma. Don’t forget to check out our extensive inventory of used cars! With pre-owned vehicles from Toyota and other well-known brands, there’s something for everyone.
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9525 E R L Thornton Fwy

Dallas, TX

75228

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Showing 6,243 reviews

July 25, 2026

Carmine took great care of us, and made sure everything was up to par and our liking from the moment we stepped into the dealership, to buying the car. He stayed late for us, and his service was outstandin More

by sharon
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carmine Liuzzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 25, 2026 -

Norm Reeves Toyota Dallas responded

It’s wonderful to hear Carmine provided outstanding care by staying late to ensure everything met your expectations, leading you to your used Toyota Corolla. Thank you for sharing your experience; we look forward to assisting you again. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

July 24, 2026

Very helpful and accoodating. Dealership has real problem with phone. Customer gets bounced around to wrong person and then no answer. More

by RMSIMMONS0309
Recommend Dealer
Yes
Employees Worked With
Shelly
Jul 24, 2026 -

Norm Reeves Toyota Dallas responded

Hi Simmon! Thank you for your feedback about our helpful and accommodating team! We apologize for any phone issues you experienced, and we'll address this internally. We hope to assist you in the future at Norm Reeves Toyota Dallas!

July 24, 2026

From beginning to end, the customer service at this dealership has been top tier. The entire car-buying process was seamless, efficient, and exceeded my expectations. Everyone was professional, friendl More

by williamsbritt4422
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mo Ahmad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jalisa Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zach, Beverly, Beto
Jul 24, 2026 -

Norm Reeves Toyota Dallas responded

Hi William! Thank you for your wonderful review of Norm Reeves Toyota Dallas! We're thrilled to hear that the entire experience, especially with Zach and Mo, was seamless and stress-free. Enjoy your new Toyota, and we hope to serve you again in the future!

July 23, 2026

Dealership did a good job replacing the battery, however, I'm not sure WHY my back windows don't go down? They were both working just fine before taking my vehicle in for service ?? More

by Ceecee7272
Recommend Dealer
Yes
Employees Worked With
Joshua Williams
Jul 23, 2026 -

Norm Reeves Toyota Dallas responded

Thank you for sharing this feedback. We’re sorry to hear about the window issues you’re experiencing, and we’d be happy to look into this further for you. Please reach out directly to our service team at your convenience. - Norm Reeves Toyota Dallas

July 21, 2026

Good service I was on hold for a long time, the rest is fine Good More

by ricortes1
Recommend Dealer
Yes
Employees Worked With
Sergio
Jul 21, 2026 -

Norm Reeves Toyota Dallas responded

We’re glad to receive your five-star rating. Apologies for the time you spent on hold and thank you for your patience. We’re happy the service on your Toyota Sienna was otherwise smooth. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

July 21, 2026

Angel was fantastic to work with. True star they made sure everything in the process was handled and was special More

by BRIAN.WITTNEBEN
Recommend Dealer
Yes
Employees Worked With
Tyrell Stewart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angel Petit Rosillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 21, 2026 -

Norm Reeves Toyota Dallas responded

What a pleasure to hear Angel made your Toyota purchase feel seamless and special. We’ll be sure to share your kind words with her. Please let us know if there’s anything else we can help you with down the road. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

July 19, 2026

The salesmen we worked with did not ensure our car was ready for being sold. We took possession of the car unknowingly with a nail in the tire and without a wheel lock key. The car also did not include th More

by shelleyw1224
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jalisa Bell
3.0
This rating includes all reviews, with more weight given to recent reviews.
Bishwa Panthi
2.0
This rating includes all reviews, with more weight given to recent reviews.
Troy Cowart
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 20, 2026 -

Norm Reeves Toyota Dallas responded

Shelley, I sincerely apologize for the issues you encountered with your purchase. It's unacceptable to us that your car wasn't ready for delivery, and we clearly missed the mark here. I want to make things right and ensure all of these concerns are addressed promptly. Please reach out so I can assist you immediately. Thank you, LaTris Price - Customer Relations Manager - latris.price@normreeves.com

July 18, 2026

Carmine was absolutely amazing and made the process very smooth and enjoyable. I definitely recommend seeing Carmine Liuzzi More

by mattdiscostu
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carmine Liuzzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 18, 2026 -

Norm Reeves Toyota Dallas responded

Matt, we are very happy to hear that you received excellent service from Carmine and team, thank you for your business and we hope to work with you again at Norm Reeves Toyota Dallas.

July 17, 2026

They repaired my vehicle on time It was great experience. Awesome customer service I got informed every detail when repairing my vehicle. More

by davidgarzaus
Recommend Dealer
Yes
Employees Worked With
Sergio leyva
Jul 18, 2026 -

Norm Reeves Toyota Dallas responded

David, thank you for sharing your positive experience with Norm Reeves Toyota Dallas! We look forward to seeing you again in the future! Safe travels!

July 17, 2026

Worst experience ever. Unprofessional people. Taking pictures of personal information on personal phones. Etc. etc. More

by ALFREDO017
Recommend Dealer
No
Employees Worked With
Admeh
Jul 20, 2026 -

Norm Reeves Toyota Dallas responded

Alfredo, we're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If it's possible to discuss your visit in more detail, please feel free to contact us directly. We'd love to get to the bottom of this and turn things around for you. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

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