Back

Lexus of North Miami

North Miami, FL

4.6
2,868 Reviews
Experience the Lexus Lifestyle Purchasing a car is just the beginning of the Lexus experience. These days, dealerships have evolved into more than just a car lot – they have become a source of guidance and maintenance for vehicle care. And now, with the introduction of Lexus of North Miami – a true lifestyle begins. The new state-of-the-art dealership not only provides the ultimate in automotive service but also provides unrivaled personalized service, catering to all of your needs with luxury amenities via the Club Lexus Lifestyle and Fitness Center. The innovative, resort-like center is designed to accommodate and enhance your everyday lifestyle by allowing access to the finest facilities for consultation and first class amenities. Our service department is passionate about caring for the best automobiles in the world, and committed to keeping your Lexus vehicle and ownership experience top of the line. Our shop has all the top factory required tools and equipment accompanied by thirty-two factory trained technicians, eight Lexus certified trained advisors and over eighty service bays which makes it easy for our customers. At Lexus of North Miami our assistant service advisors/service operators provide a welcoming answering service which you can reach Monday through Friday 7:30am-6:00pm, Saturday from 8:00am-5:00pm and Sundays from 11:00am-4:00pm (appointments recommended). You can call the Lexus of North Miami service department at (305) 372- 3747 to reach your service advisor, appointments or for vehicle history and all other questions. *Some restrictions apply. Our Service department is fully equipped with carwashes, details and valet services. We offer complimentary car washes to our customers who have purchased or serviced vehicles at Lexus of North Miami. The Café at Lexus of North Miami brings a warm and welcoming experience. Choose from complimentary critically acclaimed Starbucks coffee brewed to perfection, an impressive array of contin
Contact Dealership

14100 Biscayne Blvd

North Miami, FL

33181

Directions

By Type

Showing 2,868 reviews

December 29, 2024

I was very well attended and friendly by Eric Garcia, who tried to solve my problem very quickly. More

by POJA1747
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Garcia
Dec 31, 2024 -

Lexus of North Miami responded

Thank you for the great review of Eric. We look forward to seeing you again at Lexus of North Miami!

December 29, 2024

La mejor experience es con el vendedor el Senor Jorge Frontier Muy professional y eficaz More

by lucysilva2005
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jorge Frontier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2025 -

Lexus of North Miami responded

Lucy, nos contenta saber que su experiencia con Jorge fue positiva! Gracias por elegir Lexus of North Miami.

December 28, 2024

The people are GREAT, not so sure about the product though. Have the strange feeling Lexus tried to make a silk purse out of ax sows ear. Too bad, I have been loyal and satisfied with the product up ti More

by pilar4104
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfred Utset
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bobby Rahmani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 30, 2024 -

Lexus of North Miami responded

Thank you for your feedback! We're glad to hear that our team at Lexus of North Miami made a positive impression. We appreciate your loyalty and hope we can address any concerns about the product in future visits.

December 28, 2024

The service was wonderful. The only issue I had was my dashboard default was reset, and I did not really appreciate it because it took me quite a longtime to get it back More

by rjmia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos A Fernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : N/A
Dec 30, 2024 -

Lexus of North Miami responded

We're glad to hear you enjoyed the service at Lexus of North Miami! We apologize for any inconvenience with your dashboard settings and appreciate your feedback. If there's anything else we can do to assist, please let us know!

December 27, 2024

The service was standard. I picked up my car in the evening and there was no explanation as to what was done and what was needed and why. Just written on the invoice that I ne More

by natasha.events
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Can not remember
Dec 30, 2024 -

Lexus of North Miami responded

Thank you for sharing your feedback with us, Natasha. At Lexus of North Miami, we strive to provide clear communication and efficient service, so we're sorry to hear about the confusion during your visit. We'll make sure to address these concerns with our team and improve the experience moving forward. Your patience is appreciated!

December 27, 2024

Great service from Bobby Rahmani. very helpful and took the time to explain detailed info More

by 7ISAAC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Rahmani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 27, 2024 -

Lexus of North Miami responded

We're happy to hear that Bobby delivered great customer service! Thank you for sharing your Lexus of North Miami experience.

December 27, 2024

Frontier always gives 200% on his attention to detail and care for what is needed. Angel was very professional and really knows how to ensure a great experience. More

by susanbdesigns
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Angel Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Frontier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amauri Rosario
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 27, 2024 -

Lexus of North Miami responded

Thank you for sharing your experience with us! We're delighted to hear that Frontier and Angel provided exceptional service at Lexus of North Miami. We appreciate your support and look forward to serving you again in the future!

December 27, 2024

Worst Service I’ve ever had with any car i have ever owned. Please feel free to call me about my experience with your service department More

by STACY-FOXPA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Harry Faitelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ramon Cabrera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service Dept Eric
Dec 30, 2024 -

Lexus of North Miami responded

I'm truly sorry to hear about your experience with our service department, Stacy. We aim for excellent customer care, and it's clear we fell short this time. I will reach out so we can discuss what happened and work towards a resolution. Thank you, Ed Rubenfeld - Service Manager - 305-372-3747

December 27, 2024

My appointment was for 1pm. An Oil change and inspection of the car took over 3 hours to complete More

by mikegold28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mor, Semon
Dec 30, 2024 -

Lexus of North Miami responded

We strive for timely service, Mike, and I apologize for any delay during your recent experience. We appreciate your feedback and will keep it in mind as we work to improve our efficiency. If there's anything else we can do for you, please feel free to reach out. Thank you, Ed Rubenfeld - Service Manager - 305-372-3747

December 27, 2024

Rodolfo did an outstanding job keeping me informed and promptly and efficiently delivered the car. More

by csunday
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Todd Tarczynski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rodolfo Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 30, 2024 -

Lexus of North Miami responded

Thank you so much for choosing Lexus of North Miami!

...
4
...