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Klaben Ford Lincoln

Kent, OH

5.0
14,609 Reviews
At Klaben, we keep it simple and straightforward. Get your Best Bottom Line Deal® on every new or used vehicle - everyday. Choose from hundreds of Ford vehicles. Looking for more? You can also shop across the street at Klaben Chrysler Jeep Dodge Ram! With great value, outstanding service and a huge selection, Klaben is always Closer Than You Think!®
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1089 West Main Street

Kent, OH

44240

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Showing 14,609 reviews

April 04, 2025

Always a great experience with David. No pressure. No gimmicks. Just good service. He is always honest and upfront about things. Works with you to find the right fit for you. More

by jgargas10
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Mitchell
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 02, 2025

Flawless from start to end to get me the best deal they could. Could not be happier with the experience. More

by eukie112233
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Terry Baughman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Bowen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Louis Polos
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 02, 2025

It was clean and organized People were friendly Didn’t feel highly pressured Would go back More

by Glenn
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bo Stewart
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Iuliano
4.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Fisher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 02, 2025 -

Klaben Ford Lincoln responded

Glenn, Thank you for taking the time to leave us a review. It was great speaking with you this afternoon. While you mentioned there was nothing specific you could point to, that means that we failed to deliver you a "five-star" experience. We value honest and candid comments like yours that tell us what we are doing well and where we need to improve going forwards. Our business model is built on providing a customer experience that can’t be duplicated elsewhere, and in that, we failed you. I and the rest of the Klaben organization look forward to serving you and your vehicle going forwards. Should you ever have any questions or concerns going forwards, my direct contact information is below. David Klaben dklaben@klaben.com 330-673-3139 ext 309

April 01, 2025

He was knowledgeable of the car we purchased. He was polite and helpful. I look forward to working with him in the future. More

by Mary010293
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jennifer Bowen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gragg Adkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 01, 2025

A very good buying experience! Was very happy with all aspects of the buying process More

by jbaciuska
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Louis Polos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Tenney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angela Mazzagatti
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 31, 2025

When walking in, I was greeted by a friendly gentleman named Mike. I told him that I came to see a specific vehicle and showed him the picture and vin. With a smile, he said let me grab the key and I’ll b More

by peterbuilt4u
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Uzl II
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Fisher
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 31, 2025

I have been a customer of Tim Sterling for at least 10 years. Tim is very professional and takes excellent care of me whenever I call or come into the dealership. My questions or concerns are never overlo More

by SCOLEMAN1230
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tim Sterling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Bowen
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 31, 2025

Everyone there was a pleasure to work with. Professional, timely, really the best dealership I have ever worked with. More

by Jamessands2018
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Louis Polos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Fisher
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 31, 2025

Gragg Adkins was great to work with. He actually made the arduous process of purchasing a new car a pleasant experience. From valuing my trade-in to finalizing everything in Finance, he More

by Steve S.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Uzl II
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gragg Adkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 31, 2025

Great dealership with a ton of excellent employees. Everyone is a pleasure to work with. More

by ARG92
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jennifer Bowen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Louis Polos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angela Mazzagatti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gragg Adkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Fisher
5.0
This rating includes all reviews, with more weight given to recent reviews.