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Klaben Ford Lincoln

Kent, OH

5.0
15,322 Reviews
At Klaben, we keep it simple and straightforward. Get your Best Bottom Line Deal® on every new or used vehicle - everyday. Choose from hundreds of Ford vehicles. Looking for more? You can also shop across the street at Klaben Chrysler Jeep Dodge Ram! With great value, outstanding service and a huge selection, Klaben is always Closer Than You Think!®
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1089 West Main Street

Kent, OH

44240

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Showing 15,322 reviews

December 27, 2025

The Klaben dealership really went the whole way for me when I had to replace my car after my accident with a deer. While they had the car I was interested in, they also were willing to work with while the More

by DRACO151
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Kline
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Fisher
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 27, 2025

I got a mobile oil change and the technician did a great job. He communicated ahead of time and completed the oil change in the parking lot at my office building. Very convenient process. More

by Klaben_Kent
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard
Dec 29, 2025 -

Klaben Ford Lincoln responded

Thank you for sharing your honest feedback about your recent experience. We share this with our entire team and reflect on its content to see where we are doing well and areas needing improvement. A 4-star rating means we did pretty good, but it also means we could have done something just a little bit more to give you the fantastic experience we strive for for every one of our customers. Thank you for spending a few minutes with me on the phone today. We really appreciate your insight! Thank you again for your feedback! Thanks! Aaron Heinlein M: 330.352.1925 aheinlein@klaben.com

December 26, 2025

My buying experience with Klaben Ford was wonderful, and I loved supporting a family-owned business. Communication was outstanding throughout—David was incredibly responsive, Jen made the process in financi More

by JBaum1966
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jennifer Bowen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Volk
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Mitchell
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 25, 2025

The whole team at Klaben Ford Lincoln is absolutely terrific! They work hard to make sure you leave with the vehicle and payment that makes you happy! Jennifer Bowen is just the nicest person and is a More

by parisisland72
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Sterling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Bowen
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 24, 2025

I love the Klaben Team. They respect my time and schedule to get me in and back on the road. Mona Crooks has been great taking care of me and my Ford for 12 years now. High More

by fairyrain826
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Alcorn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Bradford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Sigmund
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Thurman Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 23, 2025

Mike does a great job and makes everything quick and easy and solved all my problems More

by miller0021
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 23, 2025

I showed up at 7:30 in the morning and Mona was able to get me right in. Some issues regarding safety came up and I was able to get things resolved and got my car back the next day... And the price of t More

by Pete
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 23, 2025

My experience with Kim Wolfram has been nothing than amazing. I had an issue with my brakes making a grinding noise and took the F150 in as soon as I could. Kim diagnosed the concern with her team, co More

by dcdjw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 23, 2025

I simply went to buy a gift card for oil changes for a Christmas gift. Ali had to call up an old work order *for a car I no longer own, and that has sent to recycling* just to find a way to let me make t More

by jsecaur
Recommend Dealer
No
Employees Worked With
Alisea Kight
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 30, 2025 -

Klaben Ford Lincoln responded

Thank you for taking the time to share your feedback about your recent visit. We truly value hearing from our guests. Based on your rating, it’s clear that we didn’t fully meet your expectations, and for that, I sincerely apologize. Providing a great experience is very important to us, and we regret that we fell short during your visit. We appreciate you bringing your concerns to our attention, as your feedback has already helped us make improvements to our gift certificate program. If you’re open to it, I would welcome the opportunity to speak with you, personally apologize, gain additional insight, and ultimately find a way to make right a situation we obviously created. Thank you again for your feedback and I look forward to speaking with you soon. Jeremy Webster Service Manager at Quick Lane - (330)673-3139x655 - jwebster@quicklane.com

December 22, 2025

My service was actually unexpected! I went there from Twinsburg because my calls weren’t answered and was just going to schedule appt. But he got me in that moment that was very nice! More

by Chris Hutton
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Thurman Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.