BMW of West Chester - Service Center

Responsive. Great communications. Scheduling on line is the best I’ve experienced. Quick repairs. Friendly. Great communications. Scheduling on line is the best I’ve experienced. Quick repairs. Friendly. More

Appointment time was good. Everyone took care of everything quickly and easily.good experience. Well run Everyone took care of everything quickly and easily.good experience. Well run More

I love cars and have been to so many dealers in PA, DE and NJ but I've never had anyone who has the best experience and customer service. Also, Otto's BMW is the best dealership in my opinion. I am having and NJ but I've never had anyone who has the best experience and customer service. Also, Otto's BMW is the best dealership in my opinion. I am having my 4th BMW there and I will definitely have another one after plus recommend to friends and families. More

excellent service experience. They took care of an issue quickly and Heather was flexible when having to revise something that wasn’t even her doing!! They took care of an issue quickly and Heather was flexible when having to revise something that wasn’t even her doing!! More

Jay was fantastic to work with. Responsive, professional, friendly. He’s a high recommend and who I will be calling for my next car. Responsive, professional, friendly. He’s a high recommend and who I will be calling for my next car. More

Great discussion and overview of my situation with Harold. He gave me all options and advice on what to do about the AC Harold. He gave me all options and advice on what to do about the AC More

My tire had a bubble so needed replacement. I was able to get an appointment in relatively short time if I waited at the dealer for the work to be done. Total time waiting was about 2 hours d I was able to get an appointment in relatively short time if I waited at the dealer for the work to be done. Total time waiting was about 2 hours during which I got lots of paperwork done! Tire was under warranty, tire was replaced, I now am driving on 4 safe tires in my safe BMW. More

Very professional and courteous. My issue was fixed and the wait was not that long. I enjoyed the service experience! My issue was fixed and the wait was not that long. I enjoyed the service experience! More

Heather is knowledgeable and courteous. The dealership has a very comfortable waiting room. Always professional service. The dealership has a very comfortable waiting room. Always professional service. More

Ian was great. Easy to work with and always responsive to my questions. I would highly recommend him to anyone looking to buy a BMW. Easy to work with and always responsive to my questions. I would highly recommend him to anyone looking to buy a BMW. More