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BMW of West Chester - Service Center

West Chester, PA

4.7
866 Reviews

866 Reviews of BMW of West Chester - Service Center

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March 28, 2025

It was great! Thank you for allowing me to have a car for the time that you worked on mine! More

by STYLINSYD
Recommend Dealer
Yes
Employees Worked With
Heather Deritis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Heather Deritis
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Apr 09, 2025 -

BMW of West Chester responded

We are delighted to hear that you had a great experience with us. Providing you with a loaner car while we worked on yours is just one of the ways we strive to make the process as convenient and stress-free as possible. We are looking forward to seeing you again here at BMW of West Chester!

March 27, 2025

Good customer service Friendly people. Car was clean. Communication was good. I am very satisfied. More

by JNH0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Izzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 27, 2025 -

BMW of West Chester responded

We are delighted to hear that you experienced good customer service and found our team to be friendly. It is great to know that the car was clean, and communication met your expectations. We are thrilled you were satisfied with your visit, and we are looking forward to seeing you again here at BMW of West Chester!

March 27, 2025

Excellent Service at MINI and BMW! Thanks to Melissa and the team for a seamless visit. More

by CCAREY7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Gibson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Fritz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 27, 2025 -

BMW of West Chester responded

We are thrilled to hear that you received excellent service at here at MINI and BMW of West Chester. Melissa and our service team are dedicated to providing seamless visits, and it is wonderful to know they met your expectations. Thank you for choosing MINI and BMW of West Chester!

March 25, 2025

Quick service, it was nice I could bring it in on a Saturday & get a loaner car for the day More

by janet.bushick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Izzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 25, 2025 -

BMW of West Chester responded

We are thrilled to hear that you appreciated our quick service and the convenience of bringing your car in on a Saturday. Providing a loaner car for the day is just one of the ways we strive to make your experience as smooth and hassle-free as possible. We look forward to serving you again and thank you for choosing BMW of West Chester!

March 25, 2025

Excellent service people! !! Immaculate service area!!Communication is great between customer and service department everytime!!! More

by MADDOGGMD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Dwyer
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Mar 25, 2025 -

BMW of West Chester responded

We are delighted to hear that you found our service team excellent and our service area immaculate. We are glad to know our communication made a positive impact on your experience. Thank you for choosing BMW of West Chester!

March 25, 2025

I brought my car in for routine service and that was all done well. There was also a part that needed to be replaced under warranty. At first I was told it would take a week and then only a few days and the More

by jrnystrom
Service Price Transparency
Workmanship
Recommend Dealer
Yes
Employees Worked With
Heather Deritis
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 25, 2025 -

BMW of West Chester responded

We are glad to hear that your routine service went well and that the warranty part was replaced promptly, even sooner than initially expected. We appreciate your patience and understanding regarding the communication about the repair timeline. Heather's efforts to keep you informed are valued, and we will work on ensuring that our team has a clear understanding of issues and solutions moving forward. We look forward to serving you again and thank you for choosing BMW of West Chester!

March 24, 2025

Everyone was so hopefully and friendly . I will and have recommended friends and family .I had great service. More

by Msano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Mahoney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wilmer Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Gately
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Gibson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Cosenza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Adinolfi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Fritz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Blubello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Izzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 24, 2025 -

BMW of West Chester responded

We are thrilled to hear that you had a positive experience with us. Our team strives to provide friendly and helpful service to all our customers, and it is wonderful to know that we met your expectations. Thank you for choosing BMW of West Chester!

March 22, 2025

Bill consistently provides outstanding service and demonstrates excellent communication skills. His attention to detail and commitment to customer satisfaction are truly appreciated. More

by MRB09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Cosenza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 24, 2025 -

BMW of West Chester responded

We are thrilled to hear that Bill consistently delivers outstanding service and excels in communication. We are so pleased the attention to detail and customer satisfaction he exudes is appreciated. Thank you for choosing BMW of West Chester!

March 22, 2025

Been with the dealership for many years and service has been consistently good and accommodating. More

by MORNINGGLORY2654
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Adinolfi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 24, 2025 -

BMW of West Chester responded

We are delighted to hear that our service has consistently met your expectations and been accommodating. Thank you for your loyalty over the years and hope there are many more to come! Thank you again from everyone here at BMW of West Chester!

March 21, 2025

first interaction with Ms Melissa Gibson on March 13. Very helpful, patient listener, and promise fulfilling. As a long term customer, I appreciated her assistance. More

by nicholas.papanicolaou
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Gibson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Gibson
Report | Print
Mar 21, 2025 -

BMW of West Chester responded

It is wonderful to hear that Melissa was very helpful, a patient listener, and fulfilled her promises during your service visit. We truly appreciate your long-term patronage to our establishment. Thank you from everyone here at BMW of West Chester!

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