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BMW of West Chester - Service Center
West Chester, PA
666 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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666 Reviews of BMW of West Chester - Service Center
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September 02, 2024
Inadequate communication and total wait time of three hours after scheduling an appointment just for inspection and oil change. hours after scheduling an appointment just for inspection and oil change. More
by sid_bcet
Verified CustomerEmployees Worked With
September 02, 2024
Heather was a pleasure to deal with, very caring and got me the best deal she could! me the best deal she could! More
by Marmor5682
Employees Worked With
August 30, 2024
I recently had the pleasure of working with Melissa Gibson at BMW of West Chester, and I can't say enough good things about the experience. From the moment I arrived, Melissa made the entire process sm Gibson at BMW of West Chester, and I can't say enough good things about the experience. From the moment I arrived, Melissa made the entire process smooth and stress-free. She is incredibly knowledgeable, taking the time to explain the issues with my car in a way that was easy to understand. I never felt pressured or overwhelmed; instead, I felt confident that my car was in good hands. Melissa kept me updated throughout the repair process, ensuring there were no surprises along the way. Her attention to detail and genuine care for customers really stood out. It's rare to find such a dedicated and professional service advisor, and I'm grateful for the outstanding service I received. If you're looking for someone who goes above and beyond, I highly recommend working with Melissa Gibson at BMW of West Chester! More
by Kevin S
August 29, 2024
I love Westchester BMW! The guys there take good care of me and always make me feel like a customer. I’ve had a few repairs done on my car over the last two years and hav The guys there take good care of me and always make me feel like a customer. I’ve had a few repairs done on my car over the last two years and have been very happy with each repair. I also like the change oil plan that they have for three years. I feel it well worth it. I would recommend Westchester BMW to anyone who is looking for a BMW or mini Cooper dealer More
by huntjw58
Employees Worked With
August 28, 2024
Good service to let me come from Delaware to do service even I have to pay tax even I have to pay tax More
by choice668
Employees Worked With
August 28, 2024
Waiting for service on several recall notices, and being kept informed on the status of one that the dealer is still waiting for the part on. Great overall service! kept informed on the status of one that the dealer is still waiting for the part on. Great overall service! More
by bobpurchase1957
Employees Worked With
August 27, 2024
The drop off was seamless. My only complaint was that the car was finished before the lunch hour ( and I was waiting in the area as this location is not close to home with no l My only complaint was that the car was finished before the lunch hour ( and I was waiting in the area as this location is not close to home with no loaner vehicle option) and I was not informed car was ready. I stopped by and saw car waiting for delivery when I could have spent less time waiting for the lunch hour to conclude. As I appreciate the car wash benefit, I would have liked the option to decline to save time as I had just washed car hour b4 drop-off and have a local carwash membership. Overall, the staff was fabulous and professional. The service was excellent and as requested. I have been having a terrible time with my local Devon BMW and the service provided here was refreshing. More
by lisasanchez34
Employees Worked With
