BMW of West Chester - Service Center

Everything works seamlessly. Heath is fantastic, always remembers me, we chat, knows exactly what is needed that day and is aware of my time because I am usually needing to pick Heath is fantastic, always remembers me, we chat, knows exactly what is needed that day and is aware of my time because I am usually needing to pick up my kids at a certain time. Facility is clean, loaners are great and if you need to wait, lobby has everything you need for an unexpected time out. . More

Joe is always very responsive to my needs. Very polite and professional and always available for an update. Very polite and professional and always available for an update. More

I’ve now been to BMW of West Chester three separate times for the same issue with my stereo system producing static — and unfortunately, the issue is still not resolved and has only gotten so much worse. Eac for the same issue with my stereo system producing static — and unfortunately, the issue is still not resolved and has only gotten so much worse. Each visit has been time-consuming, especially considering I live an hour away, and it’s extremely frustrating to feel like I’m not being taken seriously. What’s even more disappointing is that I left each time feeling like the problem was dismissed, and at times, I was made to feel like I was imagining it. I’m paying for a car that continues to have unresolved issues, and that’s unacceptable. On my most recent visit, I had a particularly frustrating interaction with Caroline. I expressed that I had an important appointment and was hoping to get in and out as quickly as possible. She told me she’d check on the car and return — but never did. Instead, I was left waiting for 40 minutes, watching her assist other customers without any acknowledgment or update. I ended up leaving, only to get a call five hours later. That level of communication and professionalism is simply not what I would expect from a BMW dealership. I’m truly disappointed. I chose this dealership expecting a high level of service and care, and instead, I’ve experienced inconvenience, lack of follow-through, and an issue that still hasn’t been fixed. At the very least, I expected to be treated with respect and have my concerns taken seriously. More

I receive Excellent Service each and every time I bring my car for Service. I am never disappointed my car for Service. I am never disappointed More

Melissa is excellent. Getting a loaner vehicle is still not pleasant Save our info to speed process. It has not exceeded my expectations Getting a loaner vehicle is still not pleasant Save our info to speed process. It has not exceeded my expectations More

The dealership is very cleaned and very well organized, and the employees there are very congenial. and the employees there are very congenial. More

Heather was very helpful with everything from the beginning and everything has been perfect with my X3 since being serviced beginning and everything has been perfect with my X3 since being serviced More

The repair service was fine. My car is usually washed and vacuumed when I bring it in for service but I was not sure that the exterior had been washed because of the amount of po My car is usually washed and vacuumed when I bring it in for service but I was not sure that the exterior had been washed because of the amount of pollen that covered it. More

The service agent was extremely professional, respectful, helpful, and knowledgeable. I’m very pleased with the service I received. helpful, and knowledgeable. I’m very pleased with the service I received. More