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BMW of West Chester - Service Center

West Chester, PA

4.7
666 Reviews

666 Reviews of BMW of West Chester - Service Center

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September 14, 2024

Bill and the team are responsive, thorough and go above and beyond to be sure the job is done right and the customer is satisfied. More

by adele.audet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Cosenza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2024 -

BMW of West Chester responded

We are gratified to hear you have continued to be so pleased with the responsive assistance delivered by Bill. Many thanks again from all of us here at BMW of West Chester!

September 13, 2024

High expertise coupled with ability to understand my detailed thinking approach creates a high satisfaction working with Melissa and the service techs. Keep it up! More

by JACKFRASER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Gibson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2024 -

BMW of West Chester responded

We are gratified to hear you were so pleased with the service experience delivered by Melissa and our team here at BMW of West Chester!

September 09, 2024

BMW of West Chester did a nice job servicing my BMW that I brought in for scheduled service. More

by cp11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Deritis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 10, 2024 -

BMW of West Chester responded

We are delighted to hear you were so pleased with the performance of our service team here at BMW of West Chester!

September 06, 2024

Patient with the customer and answered all the questions that I had for my car More

by lballard119
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Izzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 06, 2024 -

BMW of West Chester responded

We are delighted to hear you were so pleased with the service experience delivered by Joe. Many thanks for choosing BMW of West Chester!

September 06, 2024

Fantastic dealership. Everyone was very helpful and courteous! I highly recommend, I had a great expereince. More

by lthompson12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Gibson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caroline Combs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2024 -

BMW of West Chester responded

We are thrilled to hear you were so pleased with the performance of our service team here at BMW of West Chester!

September 05, 2024

Always helpful, responsive and easy to understand what my car needs. Typically they get everything done to meet my schedule. More

by alec.brecker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Cosenza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Heather Deritis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2024 -

BMW of West Chester responded

We are delighted to hear you have continued to be so pleased with the performance of our service team here at BMW of West Chester!

September 05, 2024

Good timely service. Car was finished ahead of schedule. Good job by all who were involved. More

by snyderdavidp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Gibson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 06, 2024 -

BMW of West Chester responded

We are delighted to hear you were so pleased with the timely performance of our service team. Many thanks from all of us here at BMW of West Chester!

September 04, 2024

Heather was very responsive and kept me informed about repairs providing loaner since repairs took several days due to parts. Mechanic thoroughly inspected vehicle and provided easy to understand suggest More

by LRATCHFORD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Cosenza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Heather Deritis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rich Weiler
Sep 05, 2024 -

BMW of West Chester responded

We are delighted to hear your were so pleased with the assistance delivered by Heather and our team on your recent visit. Thank you for making us aware of your checkout and invoicing concerns. We always want to deliver the best level of service possible for you here at BMW of West Chester!

September 03, 2024

What can I say but dealing with BMW of WC is the BEST- especially the service department and Caroline!!! More

by c7zzgt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caroline Combs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 04, 2024 -

BMW of West Chester responded

We are thrilled to hear you have been so pleased with the service experience delivered by Caroline and our team. Many thanks for choosing BMW of West Chester!

September 03, 2024

Sales and service are excellent! The service department is thorough and explains everything. Joe Izzi is my advisor and I trust him implicitly! More

by CKW500
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Izzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 04, 2024 -

BMW of West Chester responded

We are delighted to hear you were so pleased with the thorough and informative service experience delivered by Joe. Many thanks for choosing BMW of West Chester!

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