BMW of West Chester - Service Center

I took my BMW wagon to Ottos because two independent repair shops could not resolve my engine problem. They were excellent and diagnosed the issue and the repair has been completed. Chris Clayton was repair shops could not resolve my engine problem. They were excellent and diagnosed the issue and the repair has been completed. Chris Clayton was great to deal with as was Bill Cosenza. Bill kept me apprised of all progress, findings, and cost so no surprises. More

I purchased my third BMW from Sales person Jay Miller last week. As always it was a very pleasant experience. There was a small cosmetic problem that I discovered after I brought it home. I spoke with wi last week. As always it was a very pleasant experience. There was a small cosmetic problem that I discovered after I brought it home. I spoke with with Jay and manager Kevin Mahoney about this. Manager Wilmer Rodriguez immediately contacted me and scheduled an appointment the next day. They were very accommodating in making sure I was happy with my Certified Pre-Owned 2017 530i XDrive. A day half later I had it back. Aces on the repair and customer service. Thank you to the Otto’s team. More

very good service very good dealer very good people and very good service I like go there to see very good cars special the x3 m3 and the 328 very good dealer very good people and very good service I like go there to see very good cars special the x3 m3 and the 328 More

Excellent cuatomer service I just had to add on to my previous post, I had an appointment before the dealership shut down which they called my to reschedule on April 1st. When I I just had to add on to my previous post, I had an appointment before the dealership shut down which they called my to reschedule on April 1st. When I arrived it took longer than I expected but I understood with them being careful and keeping ever safe. I informed them why I was here and about a issue I had with the app which myself and Mohammad try to fix, the service writer didn't understand so I texted Mohammad which he informed me he was off but he still reached out to the service writer to inform him of my issues. A few hours later they called to say my software was outdated and the fixed it.. I just wanna say thanks to Mohammad for your EXCELLENT customer service even while your at home. Keep up the good work. More

Went back today for my encore session to learn about my new cars features. A great free service ottos provides to make sure you get the most from your new vehicle. JP truly is a genius! He showed me featu new cars features. A great free service ottos provides to make sure you get the most from your new vehicle. JP truly is a genius! He showed me features that I would otherwise have not been familiar with, was incredibly patient and answered all my question. Thank you JP!! More

Although I live in Delaware, and have a BMW Dealer close, I opted to tow my BMW to OTTO’s after I wasn’t happy with the Delaware Service desk. I was wow’ed by OTTO’s. From the valet taking my car from the t I opted to tow my BMW to OTTO’s after I wasn’t happy with the Delaware Service desk. I was wow’ed by OTTO’s. From the valet taking my car from the tow before I arrived, the service of the girl doing my intake, the loaner car I needed and fell in love with, the text updates, professionalism of Kevin Pinkerton, and ability to pay right on my phone, you have Customers for life. This is how business should be done! Top notch all the way around. I will refer you any chance I get. -Baldwin Family More

Service and Parts Went in for some help with the car technology that I didn’t know how to use. Jesse was very patient and took the time to explain everything. Also ne Went in for some help with the car technology that I didn’t know how to use. Jesse was very patient and took the time to explain everything. Also needed some touch up paint. Anthony in parts was also very helpful and knowledgeable. Ottos never disappoints. More

BMW Genius Help I recently had questions about my new Z4M40 and had spent over an hour trying to get help through my car manuel. Finally, I called Otto's and spoke wi I recently had questions about my new Z4M40 and had spent over an hour trying to get help through my car manuel. Finally, I called Otto's and spoke with Raheem Barnett, BMW Genius. In less than 10 minutes, Raheem solved all my problems. This is a GREAT dealership with GREAT people working there! More

BMW Genius Brian Menda did an outstanding job at walking me through all of the features of my new BMW. He was extremely knowledgeable and great approach. Brian Menda did an outstanding job at walking me through all of the features of my new BMW. He was extremely knowledgeable and great approach. More

Meeting with Genius My lease expired May 1. Dealing with Ralph as to getting me in a new lease was a pleasure. He considered not only my budget but also my needs and wa My lease expired May 1. Dealing with Ralph as to getting me in a new lease was a pleasure. He considered not only my budget but also my needs and wants and set me up with exactly what I was looking for. As usual, Ralph was a please to work with. About a week or two after picking up my new BMW, I received an email from Raheem inviting me to come back to Otto's for a visit with him to resolve any questions I had with my new car. I took advantage of the offer and spent an hour this week with Raheem this week going over every gizmo and gadget that I now had. It was a wonder experience. Raheem was so knowledgeable and informative about my new car. I had 5 pages of questions written down and he easily answered each question I had. Great experience all around at Otto's. Thank you. More