BMW of West Chester - Service Center

I had an appointment with one of your Genuis representatives. Wayne Matsinger assisted me going through all my choices from a software standpoint on my new X3. He was friendly , knowable, profe representatives. Wayne Matsinger assisted me going through all my choices from a software standpoint on my new X3. He was friendly , knowable, professional, patient and explained each software upgrade like a pro. It was a wonderful experience. I'll make sure I ask for Wayne in the future with any tech questions! Thank you, Nancy Martin Hanson proud owner of a new X3 8/22. More

i received superior service from Melissa Gibson in the service dept. I drive 45 minutes passing by other BMW dealerships just because of the service and enviornment there at OttO's BMW. thank you again Me service dept. I drive 45 minutes passing by other BMW dealerships just because of the service and enviornment there at OttO's BMW. thank you again Melissa for all of your help. More

My service rep Bill Consenzo kept me informed and made recommendations about repairs based on my needs. I appreciate the technician videos, personal service and quality work! recommendations about repairs based on my needs. I appreciate the technician videos, personal service and quality work! More

Heather (my service rep) provided me with incredible service. She took a proactive approach to communication, looked for ways to create value for me, and ultimately gave me the best experience I’ve ever service. She took a proactive approach to communication, looked for ways to create value for me, and ultimately gave me the best experience I’ve ever had with a dealership. More

Joe Izzi does a great job of keeping you informed and being a straight shooter. He'll find the best way to get the job done at the most efficient cost. being a straight shooter. He'll find the best way to get the job done at the most efficient cost. More

Awesome experience! Beautiful facility offered fresh coffee while waiting for car in service. Joe was very professional and helpful on resolving all issues on my car. Ev Beautiful facility offered fresh coffee while waiting for car in service. Joe was very professional and helpful on resolving all issues on my car. Everything was done quickly! Washed my car at the end. Definitely will recommend this dealership to all friends! More

Amazing customer service,. people were very friendly and I highly recommend. Melissa Gibson you Rock and me and my husband wanted to take the opportunity to extend our thinks fo people were very friendly and I highly recommend. Melissa Gibson you Rock and me and my husband wanted to take the opportunity to extend our thinks for yesterday dealing with the other dealership you went above and beyond with great customer service satisfaction we’re very grateful for the energy you gave to me with all smiles and I made it back to work on time I was very impressed by your passion and commitment great team effort from the service department!! From the time you had my BMW you had stayed with me on my vehicle top quality of Service!! Thanks for your support and help yesterday!! Melissa Gibson😇 More

Joe is has been my service specialist for many years now and because of his professionalism, commitment to service, knowledge-base, efficient problem solving skills and people skills I have been and will al and because of his professionalism, commitment to service, knowledge-base, efficient problem solving skills and people skills I have been and will always use this dealership to service my BMW. A recent incident where I had trouble with my loaner car, I was in awe how quickly he had my car towed and a new loaner delivered to get me out of a very stressful situation. I wish him continued success and congratulate Otto's for having such an amazing Service Specialist. Moreover, I always have the confidence taking my car to this dealership because I know they do a superb job timely and cost effectively. More

I must say the Ottos once again proved to me why they are a fantastic organization and why I have enjoyed bringing my BMWs to them over the last 20 years. I had an unfortunate experience recently but Lisa T a fantastic organization and why I have enjoyed bringing my BMWs to them over the last 20 years. I had an unfortunate experience recently but Lisa Thompson, the General Manager quickly intervened to rectify it for me. She made several phone calls to help. Thanks! More

I am astounded by the level and quality of customer service at Otto’s BMW. Mohammad and Wilmer both went above and beyond to help me—a customer from VA—leave my vehicle for promised repair work and hav service at Otto’s BMW. Mohammad and Wilmer both went above and beyond to help me—a customer from VA—leave my vehicle for promised repair work and have loaner transportation. This level of customer service is exemplary and Mohammad’s accessibility far exceeds any dealership in the DC metro area. I could not be more pleased and I’ll be buying my next BMW from Otto’s as well. A truly outstanding operation all the way around. More