BMW of West Chester - Service Center

Great service. Ontome and regular updates. no unwanted upsell. Very knowledgeable and courteous service team. Easy appointment and loaner provided. Ontome and regular updates. no unwanted upsell. Very knowledgeable and courteous service team. Easy appointment and loaner provided. More

BMW of West Chester is an outstanding dealership! My sales team Scott Gately and Kevin Mahoney are the best. Service experience with Bill Cosenza and Rich Well has been terrific. My sales team Scott Gately and Kevin Mahoney are the best. Service experience with Bill Cosenza and Rich Well has been terrific. More

Car was taken care of properly and cleaned up nicely. Very thorough check of the car and specially liked having video clips showing it. Keep up the great work! Very thorough check of the car and specially liked having video clips showing it. Keep up the great work! More

Harold was a great service advisor, he took the time to go over concerns in a timely manner! go over concerns in a timely manner! More

Harold is amazing! He is a customer advocate and I really appreciate how he always goes above and beyond to make sure I am satisfied. He is a customer advocate and I really appreciate how he always goes above and beyond to make sure I am satisfied. More

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Its always a pleasure to work with Frank, he helps keep our car in great shape. our car in great shape. More

Great timely service. There was a delay in getting some parts, but having the loaner car made it a non event. There was a delay in getting some parts, but having the loaner car made it a non event. More

I've purchased two new BMW's from Otto's / BMW of West Chester; 2018 530e and 2024 i5. I have worked with Bill Cosenza for more than five years and want to recognize and thank him as an outstanding Servi Chester; 2018 530e and 2024 i5. I have worked with Bill Cosenza for more than five years and want to recognize and thank him as an outstanding Service Advisor. I also want to give a shout out to Rich Weller, Service Director, for his assistance in scheduling my appointments. This service department is a primary reason for my BMW purchase decisions. More

The service person Joe is very responsive. I changed spark plugs in February. There was drive malfunction in April. The BMW service team honoured the warranty without any excuses. I changed spark plugs in February. There was drive malfunction in April. The BMW service team honoured the warranty without any excuses. More