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BMW of West Chester - Service Center

West Chester, PA

4.6
820 Reviews

820 Reviews of BMW of West Chester - Service Center

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March 30, 2025

The dealership made my service stay comfortable and Heather was attentive to my needs from the beginning. More

by paulaann624
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Adinolfi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Heather Deritis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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March 29, 2025

Joe is a fantastic and very responsible service advisor…Ge tried to understand the problem and work with you to resolve issues on the car More

by whizkid700
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Izzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
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March 29, 2025

Great experience at Otto’s BMW at West Chester. Thank you for the great service. More

by MAZAD41098
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Cosenza
5.0
This rating includes all reviews, with more weight given to recent reviews.
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March 29, 2025

As always everyone was friendly and professional. I always enjoy dealing with Bill Cosenza and all the folks in service. Work performed as requested and vehicle was finished when promised More

by Mf267245
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Cosenza
5.0
This rating includes all reviews, with more weight given to recent reviews.
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March 28, 2025

It was great! Thank you for allowing me to have a car for the time that you worked on mine! More

by STYLINSYD
Recommend Dealer
Yes
Employees Worked With
Heather Deritis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Heather Deritis
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Apr 09, 2025 -

BMW of West Chester responded

We are delighted to hear that you had a great experience with us. Providing you with a loaner car while we worked on yours is just one of the ways we strive to make the process as convenient and stress-free as possible. We are looking forward to seeing you again here at BMW of West Chester!

March 27, 2025

Excellent Service at MINI and BMW! Thanks to Melissa and the team for a seamless visit. More

by CCAREY7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Gibson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Fritz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 27, 2025 -

BMW of West Chester responded

We are thrilled to hear that you received excellent service at here at MINI and BMW of West Chester. Melissa and our service team are dedicated to providing seamless visits, and it is wonderful to know they met your expectations. Thank you for choosing MINI and BMW of West Chester!

March 27, 2025

Good customer service Friendly people. Car was clean. Communication was good. I am very satisfied. More

by JNH0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Izzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 27, 2025 -

BMW of West Chester responded

We are delighted to hear that you experienced good customer service and found our team to be friendly. It is great to know that the car was clean, and communication met your expectations. We are thrilled you were satisfied with your visit, and we are looking forward to seeing you again here at BMW of West Chester!

March 25, 2025

Excellent service people! !! Immaculate service area!!Communication is great between customer and service department everytime!!! More

by MADDOGGMD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Dwyer
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Mar 25, 2025 -

BMW of West Chester responded

We are delighted to hear that you found our service team excellent and our service area immaculate. We are glad to know our communication made a positive impact on your experience. Thank you for choosing BMW of West Chester!

March 25, 2025

Quick service, it was nice I could bring it in on a Saturday & get a loaner car for the day More

by janet.bushick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Izzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 25, 2025 -

BMW of West Chester responded

We are thrilled to hear that you appreciated our quick service and the convenience of bringing your car in on a Saturday. Providing a loaner car for the day is just one of the ways we strive to make your experience as smooth and hassle-free as possible. We look forward to serving you again and thank you for choosing BMW of West Chester!

March 25, 2025

I brought my car in for routine service and that was all done well. There was also a part that needed to be replaced under warranty. At first I was told it would take a week and then only a few days and the More

by jrnystrom
Service Price Transparency
Workmanship
Recommend Dealer
Yes
Employees Worked With
Heather Deritis
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 25, 2025 -

BMW of West Chester responded

We are glad to hear that your routine service went well and that the warranty part was replaced promptly, even sooner than initially expected. We appreciate your patience and understanding regarding the communication about the repair timeline. Heather's efforts to keep you informed are valued, and we will work on ensuring that our team has a clear understanding of issues and solutions moving forward. We look forward to serving you again and thank you for choosing BMW of West Chester!

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