BMW of West Chester - Service Center

Hard to get in and no loaners available for us to use during our service during our service More

Always a pleasure working with Frank, he has been excellent in responding to my needs in the past months. excellent in responding to my needs in the past months. More

Thanks for the good service. I greatly appreciate it. I enjoy the loaner service and the car wash when the vehicle is delivered. I greatly appreciate it. I enjoy the loaner service and the car wash when the vehicle is delivered. More

First and foremost, I’d like to thank the staff at BMW of West Chester, Pennsylvania, formerly Known as Otto’s BMW. I took my car in on December 26 immediately after Christmas around 5 PM as I made my journe West Chester, Pennsylvania, formerly Known as Otto’s BMW. I took my car in on December 26 immediately after Christmas around 5 PM as I made my journey from Dover Delaware which is an hour and 30 minutes away. I came to the BMW dealership here at Westchester Pennsylvania where I was greeted by the service advisor, who checked in Vehicle ask me if I was OK and how are my holidays? I replied very well, and they provided me with a loaner a fully loaded two series which was comfortable And zippy the technology in the vehicle was my favorite. I learned about BMWs new I Drive technology. The vehicle was nice and clean. It was topped off with gas Which made my journey back home a straight drive with no stops. My vehicle went in for a few upgrades where they installed.Dinan lowering springs and bump stops, along with the The suspension Grade we had the Vehicles, kidney grills removed and had installed the iconic glow grill by BMW at first I was skeptical, but I’m glad my service advisor Explain how the economic glow works with unlocking and locking the vehicle in the United States we are allowed to run the grill at full glow at a push of a button, which was nicely placed in the interior steering column. I got a call from the dealership to come pick up my vehicle. Immediately I drove out to Westchester Pennsylvania, where I was greeted professionally respectfully, After I was greeted, I ended up paying for the work that was done to my vehicle in which I was also given a $209 discount for an incident that happened with the last service in which Otto, BMW called me that day and fixed the issue and promised me a discount upon my second service appointment in which they successfully kept their promise. I am happy with their promise. I am happy with the work that they have provided me with. I’m very lucky that I have a great service department for my vehicle one that is understanding and A service department is for its customers. I want to thank everyone at the BMW service department for making things right and also for doing an excellent job with my vehicle these past couple days I will continue my business with Otto BMW. Due to Their customer loyally. I want to wish everyone a happy and safe new year full of prosperity. Thank you Pablo Junior Gonzalez More

Service was acceptable, timing to get the work done was a little slow but all in all was an8 little slow but all in all was an8 More

Issue since I bought car. Melissa was great. BMW should have owned their responsibility on a defect on car they sold me. Melissa was great. BMW should have owned their responsibility on a defect on car they sold me. More

Service was outstanding but loaner vehicles are only available when booked 4-6 weeks in advance. My 330i broke down three times and I was stuck with an Uber. Years ago Otto’s always had loaners ready. available when booked 4-6 weeks in advance. My 330i broke down three times and I was stuck with an Uber. Years ago Otto’s always had loaners ready. More

best service, place , people and very clean. I would highly recommend this place to anyone. I would highly recommend this place to anyone. More

Always professional excellent customer service ,,, very much so hands-on no one does it like BMW of West Chester Pennsylvania thank you to the entire staff by The way I traded in my 2019 740 and got a bran much so hands-on no one does it like BMW of West Chester Pennsylvania thank you to the entire staff by The way I traded in my 2019 740 and got a brand new X6 M with the executive package. Metallic black with navy blue and cream interior. I absolutely love it. Thanks again BMW of Westchester. More