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BMW of West Chester - Service Center

West Chester, PA

4.7
660 Reviews

660 Reviews of BMW of West Chester - Service Center

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January 13, 2024

Great service. Friendly people. Wonderful facility. Loner car was perfect. It was a good job by all More

by craignoland
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Adinolfi
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 15, 2024 -

BMW of West Chester responded

We are delighted to hear you were so pleased with the friendly and efficient performance delivered by our service team. Many thanks again for choosing BMW of West Chester!

January 13, 2024

Did not fix my problems. Made one worse. Did not fix my issues. Clearly didn't listen to my problem statements. More

by samualcc
Recommend Dealer
No
Employees Worked With
Melissa Gibson
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Gibson
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Jan 15, 2024 -

BMW of West Chester responded

We regret to hear of your unresolved concerns. Please contact me directly at 610.399.8067 for further assistance. Rich Weller

January 13, 2024

Efficient and informative. We had questions about the tpms and they answered our questions. Thank you. Joe Izzi was the person that we worked with More

by Pb422
Recommend Dealer
Yes
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Jan 15, 2024 -

BMW of West Chester responded

Thank you for your wonderful compliments for the informative and efficient assistance delivered by Joe. Thanks again for choosing BMW of West Chester!

January 13, 2024

Did a great job on a short notice maintenance issue and scheduling conflict. Excellent customer service More

by knicksbxny
Recommend Dealer
Yes
Employees Worked With
Bill Cosenza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bill Cosenza
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Jan 15, 2024 -

BMW of West Chester responded

We are delighted to hear you were so pleased with the performance of our service team. Many thanks from all of us here at BMW of West Chester!

January 13, 2024

They said car won't pass inspection & need 5K job done but part unavailable- my original dealership reviewed the report & said that problem does not fail inspection More

by meena1671
Recommend Dealer
No
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January 13, 2024

Very accommodating. Helpful. Everyone there is very friendly and willing to help with whatever you need . More

by b_k_hopkins
Recommend Dealer
Yes
Employees Worked With
Robert Madden
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Jan 15, 2024 -

BMW of West Chester responded

We are delighted to hear you were so pleased with the accommodating assistance delivered by our team here at BMW of West Chester!

January 13, 2024

Very professional dealership. They treat you well I will take my car in for service there in the future More

by rickpaves2
Recommend Dealer
Yes
Employees Worked With
Chris Clayton
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Jan 15, 2024 -

BMW of West Chester responded

We are delighted to hear you were so pleased with the professional performance of our service team. Many thanks for choosing BMW of West Chester!

January 13, 2024

heather was pleasant. love the lounge great snacks & coffee wifi is helpful to do work More

by Vjain
Recommend Dealer
Yes
Employees Worked With
heather
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Jan 15, 2024 -

BMW of West Chester responded

Thank you for your kind compliments for Heather. We are pleased to hear you found our waiting area a comfortable and productive option for your service visit. Many thanks for choosing BMW of West Chester!

January 13, 2024

The visit was fine, it took a little longer than expected but I was treated well and was comfortable in the waiting area More

by asanghamd
Recommend Dealer
Yes
Employees Worked With
Frank Adinolfi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank Adinolfi
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January 13, 2024

Sometimes service is slow, loaners and appointments aren't available, and feels like it's more important you you find something to bill them offer great customer service. More

by DCanuso007
Recommend Dealer
Yes
Employees Worked With
Frank Adinolfi
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank Adinolfi
Report | Print
Jan 15, 2024 -

BMW of West Chester responded

We know the availability of loaners is important to our customers and we are pleased to report vehicle production is increasing allowing us to allocate more inventory to the loaner fleet.

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