BMW of West Chester - Service Center

Issue since I bought car. Melissa was great. BMW should have owned their responsibility on a defect on car they sold me. Melissa was great. BMW should have owned their responsibility on a defect on car they sold me. More

Service was outstanding but loaner vehicles are only available when booked 4-6 weeks in advance. My 330i broke down three times and I was stuck with an Uber. Years ago Otto’s always had loaners ready. available when booked 4-6 weeks in advance. My 330i broke down three times and I was stuck with an Uber. Years ago Otto’s always had loaners ready. More

best service, place , people and very clean. I would highly recommend this place to anyone. I would highly recommend this place to anyone. More

Always professional excellent customer service ,,, very much so hands-on no one does it like BMW of West Chester Pennsylvania thank you to the entire staff by The way I traded in my 2019 740 and got a bran much so hands-on no one does it like BMW of West Chester Pennsylvania thank you to the entire staff by The way I traded in my 2019 740 and got a brand new X6 M with the executive package. Metallic black with navy blue and cream interior. I absolutely love it. Thanks again BMW of Westchester. More

Friendly, efficient checkin. Service completed in timely manner. Loaner provided. I was kept informed of progress in completing service. Service completed in timely manner. Loaner provided. I was kept informed of progress in completing service. More

Booked first appointment - 7:30am hoping to get my car back in time to go to the office. Did not happen and no communications from the service dept! Left a number of voice mails since my rep did not ans back in time to go to the office. Did not happen and no communications from the service dept! Left a number of voice mails since my rep did not answer his phone - finally had to call my sales guy and xxxxx about no return calls to get any action. More

Staff is always professional and helpful and makes every attempt to work around the needs of the customer attempt to work around the needs of the customer More

My service experience with Harold was very good and on par. He did a great job communicating and had my vehicle ready when promised. par. He did a great job communicating and had my vehicle ready when promised. More

My rating is due to a continuous engine service issue my car has been experiencing since 11 days after purchase that has not yet been fixed. car has been experiencing since 11 days after purchase that has not yet been fixed. More