Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

BMW of West Chester - Service Center

West Chester, PA

4.7
650 Reviews

650 Reviews of BMW of West Chester - Service Center

Sort by
March 20, 2024

Very good experience. The waiting area was quite comfortable. Desk surfaces and WiFi was very useful. More

by vkzagar3
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Gibson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 21, 2024 -

BMW of West Chester responded

We are pleased to hear you found our waiting area a useful and comfortable place to be while your vehicle was being serviced. Many thanks for choosing BMW of West Chester!

March 17, 2024

Organized, clean, respectful Employees, do things right the first time never had to take car back because of work not being done properly. More

by Carolyn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Cosenza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 18, 2024 -

BMW of West Chester responded

We are thrilled to hear you were so pleased with the performance of our service team. Many thanks from all of us here at BMW of West Chester!

March 15, 2024

Always a great experience! Only dealership in the Tri-State Area that I will work with and purchase from. More

by KIMBERLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caroline Combs
Report | Print
Mar 18, 2024 -

BMW of West Chester responded

We are thrilled to hear you have been so pleased with the performance of our service team. Many thanks from all of us here at BMW of West Chester!

March 15, 2024

Heather is simply the best! So thankful she is our advisor. Thierry Ultimate professional with a personal touch! More

by Thierry21
Recommend Dealer
Yes
Employees Worked With
Heather
Report | Print
Mar 18, 2024 -

BMW of West Chester responded

We are delighted to hear you were so pleased with the professional and personal service experience delivered by Heather. Many thanks from all of us here at BMW of West Chester!

March 13, 2024

Love her. Gets it done quick and easy and efficient. No wasted time and a sweet loaner! Love everyone I work with here! More

by Anne’s Happy!
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Gately
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Gibson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 14, 2024 -

BMW of West Chester responded

We are delighted to hear you have been so pleased with the efficient performance of Melissa and our team here at BMW of West Chester!

March 12, 2024

I was made aware of all the required service and costs from the very beginning. No surprises! More

by ckniebel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Cosenza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 13, 2024 -

BMW of West Chester responded

We always strive to provide a transparent service experience. Many thanks for choosing BMW of West Chester!

March 11, 2024

Recommendations are typically spot on. Heather is trustworthy. I would recommend to family/friends. Repeat customer. More

by glattss
Recommend Dealer
Yes
Employees Worked With
Heather D
Report | Print
Mar 12, 2024 -

BMW of West Chester responded

We are gratified to hear you have been so pleased with the assistance delivered by Heather and our team. Your trust and confidence is so important to us. Many thanks again for choosing BMW of West Chester!

March 11, 2024

Had squeaking tires - service was very thorough in research & explanation Very pleased with the service received More

by debrobison
Recommend Dealer
Yes
Employees Worked With
Caroline Coombs
Report | Print
Mar 12, 2024 -

BMW of West Chester responded

We are thrilled to hear you have been so pleased with the performance of our service team. Many thanks for choosing BMW of West Chester!

March 11, 2024

Professional, expert service that was efficient. Staff was communicating with me consistently. Went above and beyond my expectations. More

by djenea
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caroline Combs
Report | Print
Mar 12, 2024 -

BMW of West Chester responded

We are thrilled to hear the performance of our service team exceeded expectations. Many thanks from all of us here at BMW of West Chester!

March 11, 2024

Melissa Gibson Is a great Service Advisor she definitely makes me and my Family feel appreciated and valued! I have been dealing with Otto(West Chester BMW) for several years now and Melissa is by far the b More

by kiki96010405
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Gibson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Gibson
Report | Print
Mar 13, 2024 -

BMW of West Chester responded

We are truly gratified to hear you and your family have been so pleased with the assistance provided by Melissa. Many thanks for continuing to choose BMW of West Chester!

1
...
22
23
24
...
65