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BMW of West Chester - Service Center
West Chester, PA
666 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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666 Reviews of BMW of West Chester - Service Center
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April 20, 2024
Very pleased with the service received from Otto’s. My customer adviser, and the technicians were very helpful, and provided a full report on the work carried out on my vehicle. Thank you. My customer adviser, and the technicians were very helpful, and provided a full report on the work carried out on my vehicle. Thank you. More
by Des
Verified CustomerEmployees Worked With
Heather
April 19, 2024
Great customer service. Efficient. Quick in and out. Looking out for customer’s interest and needs. Efficient. Quick in and out. Looking out for customer’s interest and needs. More
by DRBDOG
Employees Worked With
April 19, 2024
Professional and efficient. . clean location. Professional staff all around.. timely with appointments. Great lounge area, appreciate the refreshments a lot.. . clean location. Professional staff all around.. timely with appointments. Great lounge area, appreciate the refreshments a lot.. More
by PT
Employees Worked With
April 18, 2024
Very nicu people an very good job an frienly that why inlike bmw so much inlike bmw so much More
by Robby
Employees Worked With
April 18, 2024
Franks the best advisor. Always professional, courteous and transparent with charges. Car was left unlocked and gas cover open on lot after service department closed. I disco Always professional, courteous and transparent with charges. Car was left unlocked and gas cover open on lot after service department closed. I discovered when I arrived to sales to pick up keys . More
by rbloemker
Employees Worked With
April 15, 2024
Timely, precise and friendly. Offered rides to and fro the dealership and my home, that’s very important to me Offered rides to and fro the dealership and my home, that’s very important to me More
by jeannechaffee
April 13, 2024
When the took my car for service It was Very efficient experience and service was great experience and service was great More
by bhess5
Employees Worked With
April 12, 2024
Bought new tires, picked up the car and they look like they have been thrown around a whole lot. Would expect for the dealership to at least give them a wash before I pick up in which they didn’t. What’s they have been thrown around a whole lot. Would expect for the dealership to at least give them a wash before I pick up in which they didn’t. What’s the point of the big yellow car wash sign if they don’t wash any part of the car. Followed up with Frank and never got a response, 0/10 on customer service. And also sent him a message before that while car was getting serviced, also didn’t receive a response. Seems like the texting function only goes 1 way… More
by Screen name
Employees Worked With
April 12, 2024
Everything went great. My contact, Joe, was super and kept me informed. Job well done! My contact, Joe, was super and kept me informed. Job well done! More
by keanwspencer1
