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BMW of West Chester - Service Center

West Chester, PA

4.7
666 Reviews

666 Reviews of BMW of West Chester - Service Center

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May 06, 2024

Melissa is great to work with and I love the vehicle video provided by the tech. More

by mary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Gibson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 07, 2024 -

BMW of West Chester responded

We are delighted to hear you enjoy working with Melissa and have found out technician video informative. Many thanks from all of us here at BMW of West Chester!

May 04, 2024

Melissa in the service department is very professional, friendly, and is very helpful with scheduling. More

by catherinequinn10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wilmer Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Gibson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 02, 2024

The service and care that I received was valuable and grateful. Even though my car needed service I still Felt valued as a customer. More

by Lynard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Izzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Phil Milewski
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May 03, 2024 -

BMW of West Chester responded

We are gratified to hear you were so pleased with the performance of our service team here at BMW of West Chester!

May 02, 2024

Heather the the service team at West Chester BMW are professional and thorough. They do excellent service repairs and the costs are reasonable. More

by jebbird
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Deritis
4.0
This rating includes all reviews, with more weight given to recent reviews.
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May 03, 2024 -

BMW of West Chester responded

We are delighted to hear you have been so pleased with the performance of Heather and our team here at BMW of West Chester!

May 02, 2024

Melissa’s customer centricity is unmatched. She maintains amazing relationships and undoubtedly influences customer retention at the dealership. More

by Bosacco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wilmer Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Gately
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Gibson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 03, 2024 -

BMW of West Chester responded

We are thrilled to hear you have been so pleased with the assistance delivered by Melissa. Many thanks from all of us here at BMW of West Chester!

May 01, 2024

Fast, courteous service. I was kept apprised of the status and length of time for my vehicle's service to be complete. More

by jledmonson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Deritis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 02, 2024 -

BMW of West Chester responded

We are delighted to hear you were so pleased with the efficient performance of our service team. Many thanks for choosing BWM of West Chester!

May 01, 2024

Our experience is aways great. If you really want me to write more than 15 words then won't I be replying More

by evans.bruce
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Adinolfi
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 02, 2024 -

BMW of West Chester responded

Great to hear you have continued to be so pleased with the performance of our service team. Many thanks again from all of us here at BMW of West Chester!

May 01, 2024

It was quick and efficient 1 year service and inspection with emission test performed . YesSir More

by brian_hartnett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Adinolfi
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 02, 2024 -

BMW of West Chester responded

We are delighted to hear you were so pleased with the efficient performance of our service team here at BMW of West Chester!

May 01, 2024

Phil is amazing! I will come back to that dealership just because of him! Phil was kind, ptient, and undersfranding! More

by Amanda12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Philip Milewski
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May 02, 2024 -

BMW of West Chester responded

We are delighted to hear you were so pleased with the purchase experience delivered by Phil. Many thanks for choosing BMW of West Chester!

May 01, 2024

I have always received excellent service and workmanship from West Chester BMW, formerly Otto’s! More

by DONNA39
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Cosenza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 02, 2024 -

BMW of West Chester responded

We are delighted to hear you have continued to be so pleased with the performance of our service team here at BMW of West Chester!

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