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BMW of West Chester - Service Center

West Chester, PA

4.7
713 Reviews

713 Reviews of BMW of West Chester - Service Center

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August 16, 2024

I would NEVER service or buy another BMW anywhere else. Ian in sales is great. Bill Cosenza in service is the absolute best! Class guy More

by Dr Pete C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Cosenza
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 19, 2024 -

BMW of West Chester responded

We are truly gratified to hear Ian and Bill have continued to deliver the exceptional experience that keeps you coming back to BMW of West Chester!

August 16, 2024

As always a great experience great great great great great great great great great great More

by gmarinelli1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Gibson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Cosenza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Adinolfi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Fritz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Izzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caroline Combs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Heather Deritis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 19, 2024 -

BMW of West Chester responded

We are thrilled to hear you continue to be so pleased with the performance of our service team here at BMW of West Chester!

August 16, 2024

He was very, very great at assessing my condition. He scheduled an Uber to take me home. More

by dwgamberg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Adinolfi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 19, 2024 -

BMW of West Chester responded

We are delighted to hear you were so pleased with the efficiency and convenience of your service visit here at BMW of West Chester!

August 13, 2024

I came in for state inspection. That was accomplished and I asked about 2 other issues and made an appointment to have them taken care of. Everything was done in a timely manner, an More

by CKW500
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Cosenza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Izzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Vitelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 13, 2024 -

BMW of West Chester responded

We are delighted to hear you have been so pleased with the timely performance of our service team. Thank you for choosing BMW of West Chester!

August 13, 2024

They took in my CAR right away & communicated the situation well. Loved the Video as well!!! More

by thebish007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Gibson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 14, 2024 -

BMW of West Chester responded

We are delighted to hear you were so pleased the performance of our service team and found the technician video informative. Many thanks again for choosing BMW of West Chester!

August 13, 2024

Always outstanding service at BMW of west Chester, timely and efficient. They make the process seamless! More

by Awsrider003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Izzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 14, 2024 -

BMW of West Chester responded

We are delighted to hear your were so pleased with the seamless efficiency of our service team. Many thanks for choosing BMW of West Chester!

August 13, 2024

Staff was attentive and spent time to hear our requirements and explain in detail the recommended service More

by Saragovi
Recommend Dealer
Yes
Employees Worked With
Joe Izzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 14, 2024 -

BMW of West Chester responded

Actively listening and understanding your requirements is key to our mutual success. Many thanks from all of us here at BMW of West Chester!

August 12, 2024

All aspects of the service at Otto's BMW are very good. We are buying a new car from the same dealership. More

by mleja
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Deritis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 13, 2024 -

BMW of West Chester responded

We are thrilled to hear you have been so pleased with the performance of our team here at BMW of West Chester!

August 12, 2024

Good service, accommodated service need at within a short window. Convenient location and friendly service More

by nahfiq786786
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Cosenza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 13, 2024 -

BMW of West Chester responded

We are gratified to hear you were so pleased with the accommodating performance of our service team. Many thanks for choosing BMW of West Chester!

August 10, 2024

Great service- easy to use app to communicate do avoided missed calls. Love this service! More

by cmtwyman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Fritz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 12, 2024 -

BMW of West Chester responded

We are delighted to hear we were able to communicate with you so effectively. Many thanks for choosing BMW of West Chester!

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