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BMW of West Chester - Service Center
West Chester, PA
713 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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713 Reviews of BMW of West Chester - Service Center
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Verified Customer
September 06, 2024
Fantastic dealership. Everyone was very helpful and courteous! I highly recommend, I had a great expereince. Everyone was very helpful and courteous! I highly recommend, I had a great expereince. More
by lthompson12
September 05, 2024
Always helpful, responsive and easy to understand what my car needs. Typically they get everything done to meet my schedule. car needs. Typically they get everything done to meet my schedule. More
by alec.brecker
September 05, 2024
Good timely service. Car was finished ahead of schedule. Good job by all who were involved. Car was finished ahead of schedule. Good job by all who were involved. More
by snyderdavidp
Employees Worked With
September 04, 2024
Heather was very responsive and kept me informed about repairs providing loaner since repairs took several days due to parts. Mechanic thoroughly inspected vehicle and provided easy to understand suggest repairs providing loaner since repairs took several days due to parts. Mechanic thoroughly inspected vehicle and provided easy to understand suggestions. One improvement noted—difficult to reach desk checkout staff by phone and system originally asked me to pay incorrect amount. More
by LRATCHFORD
September 03, 2024
What can I say but dealing with BMW of WC is the BEST- especially the service department and Caroline!!! especially the service department and Caroline!!! More
by c7zzgt
September 03, 2024
Sales and service are excellent! The service department is thorough and explains everything. Joe Izzi is my advisor and I trust him implicitly! The service department is thorough and explains everything. Joe Izzi is my advisor and I trust him implicitly! More
by CKW500
Employees Worked With
September 02, 2024
Inadequate communication and total wait time of three hours after scheduling an appointment just for inspection and oil change. hours after scheduling an appointment just for inspection and oil change. More
by sid_bcet
Employees Worked With
September 02, 2024
Heather was a pleasure to deal with, very caring and got me the best deal she could! me the best deal she could! More
by Marmor5682
Employees Worked With
August 30, 2024
I recently had the pleasure of working with Melissa Gibson at BMW of West Chester, and I can't say enough good things about the experience. From the moment I arrived, Melissa made the entire process sm Gibson at BMW of West Chester, and I can't say enough good things about the experience. From the moment I arrived, Melissa made the entire process smooth and stress-free. She is incredibly knowledgeable, taking the time to explain the issues with my car in a way that was easy to understand. I never felt pressured or overwhelmed; instead, I felt confident that my car was in good hands. Melissa kept me updated throughout the repair process, ensuring there were no surprises along the way. Her attention to detail and genuine care for customers really stood out. It's rare to find such a dedicated and professional service advisor, and I'm grateful for the outstanding service I received. If you're looking for someone who goes above and beyond, I highly recommend working with Melissa Gibson at BMW of West Chester! More
by Kevin S
