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BMW of West Chester - Service Center
West Chester, PA
628 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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628 Reviews of BMW of West Chester - Service Center
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June 29, 2024
Purchased an M240i and had a very good sales experience. Wayne was excellent and made the transaction easy. Ask for him for your next car. The service department was very dishonest and poor. They recomm Wayne was excellent and made the transaction easy. Ask for him for your next car. The service department was very dishonest and poor. They recommended a new tire for a bubble on the sidewall which never existed. Took to another BMW dealership and independent tire center. Both confirmed tire was fine. Moreover the service department never addressed the primary reason the car was scheduled for. Ok to buy a car here but don't service it here. More
by Oriffx
June 26, 2024
My service was prompt and the car looked great when I picked up. It was great working with Melissa. picked up. It was great working with Melissa. More
by shafers.scott
Verified CustomerEmployees Worked With
June 26, 2024
I was treated in a professional manner. Details of services rendered was explained clearly as in warrenties. I was called to pickup my car in a timely fashion. Details of services rendered was explained clearly as in warrenties. I was called to pickup my car in a timely fashion. More
by Xquisit
Employees Worked With
June 24, 2024
My 2022 230i had been experiencing a creaking sunroof. I had visited the dealership four times for this issue. Although the noise disappeared after service, it would then reappear weeks later. Service adv I had visited the dealership four times for this issue. Although the noise disappeared after service, it would then reappear weeks later. Service advisor Heather was always friendly and eager to help solve the problem. During my last visit I asked to speak with the service manager and mechanic to help me understand what the problem could be. Both Joe and Matt worked together to help me understand what was causing the rattling creak and how to remedy the problem. They physically showed me where the problem lies and how to fix it when it reappears. I was pleased with the solution and how the team worked together to respond to my requests. More
by Coupe 230i
June 24, 2024
I was very satisfied with the whole process from scheduling to finish. Everyone was very professional and respectful. Explained everything clearly and provided updates periodically. 😊 scheduling to finish. Everyone was very professional and respectful. Explained everything clearly and provided updates periodically. 😊 More
by mimisandhu63
Employees Worked With
June 20, 2024
Great service as is typical of our service advisor Melissa G. and prompt and effective repairs at a reasonable price. Melissa G. and prompt and effective repairs at a reasonable price. More
by jason.showers
Employees Worked With
June 20, 2024
All of the staff at BMW of west chester are awesome! Ive never dealt with a better outfit. Ive never dealt with a better outfit. More
by SilverX5Whisler
Employees Worked With
Other Employees :
Noel Montesano
June 19, 2024
Staff, specifically Harold was knowledgeable, courteous and friendly. It was a great experience and I intend to service my vehicle here in the future. and friendly. It was a great experience and I intend to service my vehicle here in the future. More
by cfwalton
Employees Worked With
Harold Harris
June 18, 2024
West Chester BMW has the most knowledgeable and professional service department on the Main Line. professional service department on the Main Line. More
by ROLIVER0
June 18, 2024
They were able to find the problem with my car both quickly and easily. I appreciated the proactive communication from Heather quickly and easily. I appreciated the proactive communication from Heather More
by SUSANHAID
Employees Worked With
