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BMW of West Chester

West Chester, PA

4.8
2,635 Reviews
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1275 Wilmington Pike

West Chester, PA

19382

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Showing 2,635 reviews

October 25, 2024

I love the customer service and attention to customer satisfaction!! John made sure I was happy, comfortable and satisfied!! I recommend this dealership to EVERYONE!! More

by lilzetalady
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Vickery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2024 -

BMW of West Chester responded

We are delighted to hear you were so pleased with the attentive purchase experience delivered by our team here at BMW of West Chester!

October 25, 2024

Our salesperson, Michael Dixon, was amazing! Michael’s professionalism, product knowledge and communication are the best. This was the most pleasant and satisfying car buying experience ever. Mi More

by bootscootinrn
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Dixon, Nick Capparelli
Oct 28, 2024 -

BMW of West Chester responded

We are thrilled to hear you were so pleased with the professional and knowledgeable purchase experience delivered by Michael. Many thanks from all of us here at BMW of West Chester!

October 23, 2024

The process was smooth and quick. It was worth the 4 hour trip from Long Island! More

by Kpvernice50
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott Gately
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 24, 2024 -

BMW of West Chester responded

We are delighted to hear our team made the distance you travelled to purchase with us so worthwhile. Many thanks for choosing BMW of West Chester!

October 23, 2024

Jay Miller is a pleasure to deal with The dealership has always don a great job with service More

by ARTHURSTRASSLER
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jay Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Capparelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 24, 2024 -

BMW of West Chester responded

We are truly gratified to hear that Jay and our team have continued to deliver a great experience for you. Thank you for being a valued member of the BMW of West Chester family.

October 23, 2024

I have been a loyal customer of West Chester BMW (and formerly Otto’s BMW) for years, having purchased approximately seven vehicles from them. My recent experience with Robert Madden, now my second deal More

by jackkelly
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Frank Adinolfi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Madden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Capparelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 24, 2024 -

BMW of West Chester responded

We are thrilled to hear that Robert and our team have once again delivered the knowledgeable and stress free purchase experience you have come to expect here at BMW of West Chester. We look forward to assisting you with your next purchase in 2025!

October 22, 2024

I was able to secure a next day appointment with "the Genius". She solved my problem immediately. Her kindness and professionalism were outstanding. More

by dsenay2010
Recommend Dealer
Yes
Employees Worked With
Rachel D'Asaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rachel D'Asaro
Oct 23, 2024 -

BMW of West Chester responded

We are delighted to hear you were so pleased with the professional and efficient assistance delivered by Rachel. Many thanks for choosing BMW of West Chester!

October 21, 2024

On Saturday October 19th my 2021 M340i was scheduled for a 10:40 am appointment. We removed the summer performance tires and replaced them with new winter tires. I supplied the tires and black balance weigh More

by hondatyper-00798
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Cosenza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 22, 2024 -

BMW of West Chester responded

We are delighted to hear you were so pleased with the helpful and supportive service experience delivered by Bill and our team here at BMW of West Chester!

Oct 22, 2024 -

hondatyper-00798 responded

I drive 1 hour 30 mins passing two BMW dealerships around my area because of the respectful, polite, atmosphere you’re dealership provides . the hard work your staff provides doesn’t go unnoticed or unappreciated again I couldn’t be any happier with my new tires and the alignment that Bill recommended 100% made a difference.

October 21, 2024

A great place to take your old bmw fir service, they are honest and skilled mechanics, even the service advisor was respectful and honest More

by YAREK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Gibson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Cosenza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Adinolfi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Fritz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Izzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caroline Combs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Heather Deritis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 22, 2024 -

BMW of West Chester responded

We are gratified to hear you were so pleased with the respectful performance of our service team here at BMW of West Chester!

October 19, 2024

Justice communicated throughout my 2025 X3 order process. He made the delivery seamless. He answered all our questions. This is why we continue to purchase our BMW’s from Justice Mogano. More

by Medifillipo
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Justice Mogano
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 21, 2024 -

BMW of West Chester responded

We are delighted to hear you were so pleased with the knowledgeable and seamless purchase experience delivered by Justice. Many thanks from all of us here at BMW of West Chester!

October 17, 2024

Do not recall encountering Wilmer during the purchase process. I do recall meeting Jayson Kirk. I would give Jayson five stars. This is my second X3 purchase experience at Ottos BWM (West Chester BMW). S More

by buildersteve
Recommend Dealer
Yes
Employees Worked With
Jay Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Capparelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jayson Kirk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 18, 2024 -

BMW of West Chester responded

We are gratified to hear Jayson delivered 5 star purchase experience for you. Many thanks for continuing to choose BMW of West Chester!

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