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BMW of West Chester
West Chester, PA
2,707 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,707 reviews
September 03, 2024
I recently purchased my second car from Scott Gately, and once again, the experience was outstanding. he is incredibly knowledgeable, patient, and genuinely cares about finding the right vehicle for his and once again, the experience was outstanding. he is incredibly knowledgeable, patient, and genuinely cares about finding the right vehicle for his customers. Both times, Scott went above and beyond to ensure we were comfortable with our decision, never pressuring us to make a quick choice. The entire process was smooth, transparent, and actually enjoyable, which isn’t something you often hear about buying a car.. More
by Thannagan
Employees Worked With
September 03, 2024
What can I say but dealing with BMW of WC is the BEST- especially the service department and Caroline!!! especially the service department and Caroline!!! More
by c7zzgt
Verified CustomerSeptember 03, 2024
Sales and service are excellent! The service department is thorough and explains everything. Joe Izzi is my advisor and I trust him implicitly! The service department is thorough and explains everything. Joe Izzi is my advisor and I trust him implicitly! More
by CKW500
Employees Worked With
September 03, 2024
I recently purchased a certified pre-owned X3 from Robert Madden. Robert was great to work with. The condition of the car is like new. I received a fair value on my trade. Purchase and delivery went very Madden. Robert was great to work with. The condition of the car is like new. I received a fair value on my trade. Purchase and delivery went very smoothly. Overall a great experience. More
by TJR
Employees Worked With
September 03, 2024
Excellent experience with the sales representative as the purchase was made via the phone and via email. I have to give him credit accommodated my crazy schedule and my son is ecstatic with the car. So thank purchase was made via the phone and via email. I have to give him credit accommodated my crazy schedule and my son is ecstatic with the car. So thank you and yes I would refer other customers to your dealership. More
by smatarazzo0
September 02, 2024
Inadequate communication and total wait time of three hours after scheduling an appointment just for inspection and oil change. hours after scheduling an appointment just for inspection and oil change. More
by sid_bcet
Employees Worked With
September 02, 2024
Heather was a pleasure to deal with, very caring and got me the best deal she could! me the best deal she could! More
by Marmor5682
Employees Worked With
September 02, 2024
Scott was amazing to work with! Such a great car buying experience from start to finish. He was super knowledgeable about the model car I was purchasing, and honestly, we had fun th Such a great car buying experience from start to finish. He was super knowledgeable about the model car I was purchasing, and honestly, we had fun through the entire process! I left feeling like I got a great deal and couldn't be happier. Will definitely be recommending Scott and BMW of West Chester to all friends & family looking to purchase a car in the future. Also a shout-out to Pendleton - he was great as well! Helped me get comfortable with the technology in my new car before leaving the lot. These guys took great care of me and provided excellent customer service. Thanks again, team! More
by Ib1212
August 30, 2024
I recently had the pleasure of working with Melissa Gibson at BMW of West Chester, and I can't say enough good things about the experience. From the moment I arrived, Melissa made the entire process sm Gibson at BMW of West Chester, and I can't say enough good things about the experience. From the moment I arrived, Melissa made the entire process smooth and stress-free. She is incredibly knowledgeable, taking the time to explain the issues with my car in a way that was easy to understand. I never felt pressured or overwhelmed; instead, I felt confident that my car was in good hands. Melissa kept me updated throughout the repair process, ensuring there were no surprises along the way. Her attention to detail and genuine care for customers really stood out. It's rare to find such a dedicated and professional service advisor, and I'm grateful for the outstanding service I received. If you're looking for someone who goes above and beyond, I highly recommend working with Melissa Gibson at BMW of West Chester! More
by Kevin S
