Paul Sayre

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by Steve S. Verified Customer Verified Customer

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I have been purchasing my new cars at Toyota Direct for many, many years. I stay because of the service - the service is excellent. The Service Team, led by Chris Grossman is trustworthy, efficient and a many, many years. I stay because of the service - the service is excellent. The Service Team, led by Chris Grossman is trustworthy, efficient and always let me know what is needed, and what I can wait on. I trust them to service my car well, Chis does a great job keeping me informed. More

by prh85 Verified Customer Verified Customer

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I have been taking my cars to Toyota Direct for decades. In particular, the service department, which has expanded greatly since the pandemic. Their staff is superb and always polite and helpful. The only r In particular, the service department, which has expanded greatly since the pandemic. Their staff is superb and always polite and helpful. The only reason I don't give a 5 star rating is that the cost has quadrupled in the last 2-3 years. More

by jlevy803 Verified Customer Verified Customer

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Always a great experience a Toyota Direct. The Customer service is always very good. We service all 3 of our Toyota's here. The Customer service is always very good. We service all 3 of our Toyota's here. More

by abrownlowwake Verified Customer Verified Customer

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Consistency in customer service makes me be loyal to the brand and this happened in the last 12 years. All family is upgraded but one thing is constants Toyota because we love the reliability and attention brand and this happened in the last 12 years. All family is upgraded but one thing is constants Toyota because we love the reliability and attention to details, and service is very good. So, if we need a crew or our finds or co-workers we ask them to go to Toyota Direct, ask for Patti or anyone else. The manager at service center and his team is excellent finding solution for all our requests - not sure if the name is correct Paul. More

by Virginia Bistriceanu Verified Customer Verified Customer

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Top notch! Paul and the entire team are great to work with and absolute professionals! Paul and the entire team are great to work with and absolute professionals! More

by brentswander Verified Customer Verified Customer

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I like the they do their job in the same time they respect the customer . respect the customer . More

by mohamedhussein Verified Customer Verified Customer

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I always receive great service from the employees at the service center. I have never been let down. service center. I have never been let down. More

by bbeth22 Verified Customer Verified Customer

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I've always had great service at Toyota Direct when my vehicle needs to be serviced. vehicle needs to be serviced. More

by krs Verified Customer Verified Customer

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Hi, I am sorry to write, I had two appointments 10-01-24 for Prius Prime and 10-14-24 for Honda Odyssey. I was not planning to write a review, but I was keep receiving email to write a review. I don't want for Prius Prime and 10-14-24 for Honda Odyssey. I was not planning to write a review, but I was keep receiving email to write a review. I don't want anyone job get effect because what I write also I don't have time. I am bringing my vehicles to your place since 2006, you can check the record. I bought two Toyota vehicles from your showroom, and two from another showroom because you did't have what I was looking for. Recently last two services was very upsetting. My husband drive Prius Prime, the person took care of the vehicle was very rude and pushy. Whoever did the service, did not do a complete job. The vehicle making small sound and my husband took the Prius Prime to local shop to fix the problem. I find out later from my husband. When I brought Honda Odyssey for Oil change, within a second the person told me it will cost $90 plus dollars. I had to show him my last two receipts that it should cost $60 Plus, and I had coupon, he really got upset and very rude. If he said $70 plus I can understand services getting expensive, but not at the rate what he was telling me. When service done and I asked him does my vehicle Okay and did you do the multipoint inspection he said everything is okay. He did not give me multipoint inspection sheet usually I got every time in my previous appointments, When I ask for the paperwork he said everything is okay there is no need for multipoint inspection paperwork. I don't understand when I brought my Honda Odyssey on 05-01-24 they told me my vehicle need alignment and etc etc you can check the paperwork. How come after 5 months everything is okay? I drive everyday on Highway for my work and I want to make sure my vehicle should be okay to drive. I really missed all the old workers who are very nice and always explain everything in detail whatever my vehicles needs. They were fair and honest, even I decline or not. I stop taking Odyssey to Honda dealer because of their rude behavior towards the customer and start bringing to Toyota Direct. You can check I have two other Toyota dealers close to my home but I bring my vehicle to you, only because of the good customer service. If you upgrade your place that does not mean you start charging more from your customers. I am planning to buy Prius Prime because my Honda Odyssey have 199000 mileage, but question is that where I can get good customer service. Have a nice day. Take care More

by hashmi.2 Verified Customer Verified Customer

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