Jeremy Rodock

I received a call from Toyota Direct on August 18 acknowledging that my issue was received from the Toyota Direct Customer Care Center and that Jeremy the service manager would be in touch by the end acknowledging that my issue was received from the Toyota Direct Customer Care Center and that Jeremy the service manager would be in touch by the end of the day. Today is August 28, still no response. Same as when I contacted them in February with another service issue. The grand expansion has profited the dealership at the expense of quality customer service. I never had issues prior to the expansion. More

by lmamarysville Verified Customer Verified Customer

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Every time I come in for service something is wrong that your service people create your service people create More

by spradlinbubby Verified Customer Verified Customer

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The customer service was down right terrible. The call center would try to transfer you to your advisor, but if they didn’t answer they would tell you they will send a message to call back. They The call center would try to transfer you to your advisor, but if they didn’t answer they would tell you they will send a message to call back. They never call back and you have to call again and it’s the same thing. It didn’t help that after they got my car working, it was leaking coolant from something wrong that happened during the visit. Jeremy, the manager, was very helpful and made it feel as if someone wanted to help and let me know where the was and how long it takes. Yet, this happened after two days and 10 calls that said they left a message to call back. More

by Dtanaka37 Verified Customer Verified Customer

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Even when I bought our toyota in other dealer , the poeple here if professional and the Spanish language is the key for us . poeple here if professional and the Spanish language is the key for us . More

by Carlos Verified Customer Verified Customer

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Vehicle was brought in with one issues that was quoted only a couple hours. The vehicle was at Toyota for 6 days out of 2 weeks and left in worse condition then dropped off. While speaking to the service only a couple hours. The vehicle was at Toyota for 6 days out of 2 weeks and left in worse condition then dropped off. While speaking to the service team explaining the worsening issues and the unresolved issue they still wanted to charge more money. All the while no matter how many times we called, got transferred or left voicemails our calls were never returned. We took the vehicle back for recalls we were never informed of and told we the vehicle would be looked over again which no more answers were given as to why the vehicle was in worse condition then when originally dropped off. We are out over $1200 for the vehicle to have went from no ac to shaking and low power output. The last person who looked over the car was the most helpful and did keep me us in the loop but everyone else was miserable to work with. Very snappy, short and aggressive with communication. If Chuck is leading your case then you’re in good hands, otherwise take your vehicle anywhere else. More

by ciararees1995 Verified Customer Verified Customer

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Jeremy Rodock does an amazing job of keeping you informed about the proper maintenance and all three of my Toyotas. about the proper maintenance and all three of my Toyotas. More

by george.tornick Verified Customer Verified Customer

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Service was amazing, we will definitely keep coming back and having all of our vehicles serviced there. and having all of our vehicles serviced there. More

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The customer service Horrible . I brought my car working good you give me back is broken . I love Toyota but your manager Jeremy is very arrogant and rude I brought my car working good you give me back is broken . I love Toyota but your manager Jeremy is very arrogant and rude More

by jannethcepeda Verified Customer Verified Customer

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My first issue was I had to call back to you to inquire if my part was in. When I was told I would be called. Second I had to call in and ask if my car was ready. My bill was incorrect for the second time. if my part was in. When I was told I would be called. Second I had to call in and ask if my car was ready. My bill was incorrect for the second time. Even after I reminded the person checking me in I bought my tires there and the rotation was free. The little things are starting to add up. I have been a customer there for over 15 years and the level of detail has fallen off recently. More

by minzler Verified Customer Verified Customer

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The service department at this dealership is always top notch. They get us in quickly and keep us informed. notch. They get us in quickly and keep us informed. More

by johnkopf Verified Customer Verified Customer

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