162 Illinois Jeep Service Centers

I recently went in for an oil change and was informed - kms

I recently went in for an oil change and was informed that both of my batteries needed to be replaced. I proceeded with replacing the auxiliary battery but was advised to have my main battery tested at Napa, where it was originally purchased. At Napa, they thoroughly tested the main battery, walked me through their process, and confirmed that there was nothing wrong with it. I was also shown how easy it is for the dealer to fib the numbers, showing how they can raise and lower to any result they please. Wanting to verify the dealership’s diagnosis, I contacted Wickstrom and requested a copy of the battery test results that indicated my main battery needed replacement. After multiple follow-ups, I was eventually told in a text, “Kim, I retrieved the work order from your visit and no longer have the battery test receipt.” Despite it being part of the work order from my visit, conveniently this receipt is missing. This experience has raised serious concerns about their recommendations and transparency.